Reviews

Review Details

• Review fromCheyenne W

  Date: 07/13/2025

  1 star
  This is the scammiest company Ive ever witnessed! I bought a domain from them. The domain was $30 dollars. Went to pay and they tried to charge my card $50 dollars!!!! I called them and they said that its because they have to use the wallet for transactions. My card was locked so it didnt go through but the domain charge did. I was -$27 so I added $28 dollars to the account. Then the next day, they charged my card $50 again!!! I even turned off the auto funding! No one in the company speaks proper English. They need to be shut down. They are scamming people out of their money. NO WHERE did it say I would be charged an extra $20 to fund my wallet at checkout for the domain and no where did it say they were going to recharge the $50 dollars!

• Review fromJohn D

  Date: 06/02/2025

  1 star
  Atrocious MLM-style "reseller" model where countless sketchy agencies act as middlemen. One such agency locked us out of our own account, and ********************** refused to help or return our ******* warned: If you're using HighLevel through an agency, you do not own your account or your data. According to HighLevel, the agency controls everything access, permissions, and even your companys data. You have no rights or recourse.

• Review fromLee R

  Date: 05/03/2025

  1 star
  Their Free Trial is not free. If youre just curious about their product dont even do a free trial. They have buried into the fin print you have to give 60 days notice to cancel. I spent 5 minutes on their website and cancelled the trial, on their website, it wasnt something I was looking for. A month later I got a charge on my credit card. I submitted a claim on my credit card and they fought it. They showed in the fine print that you have to give 60 days written notice. So the trial is not free, you are guaranteed to be charged over $300 for a product you never use. Highly unethical company, even if you were looking to use a product like this I would not do business with this company ever again.

• Review fromIvan B

  Date: 01/20/2025

  5 stars
  High Level has been a life changer for me! I have been using this platform for years and always have had the support I needed. I have been able to help other businesses succeed too.

• Review fromBridget B

  Date: 01/20/2025

  5 stars
  I absolutely love High Level! It has helped me automate parts of my business I never dreamed possible. The team is also amazing and incredibly helpful!

• Review fromsteven s

  Date: 01/20/2025

  5 stars
  This is just a tool and not a money printer like most people think!! We use it for our clients to make a certain thing happen. We use about 40% of it, if that. Guys this is not magic. It is a tool in your toolbox to help deliver a result for your business or your clients businesses. The value is YOU!

• Review fromJoshua C

  Date: 01/20/2025

  5 stars
  The *** team are on top of their game. With as many users as they have, the level of support they offer in their app and in community forums is insane. ***** and the executive team often step in to make sure all of their users are taken care of.

• Review fromFrank O

  Date: 01/20/2025

  5 stars
  This is hands-down the most beneficial software I have ever used. (Ive used hundreds in my time, especially since receiving my Bachelors degree in IT in 2012 and working a decade in that field.) But it is a VERY technical setup, made for and marketed towards agencies and people with higher level technical experience (no pun intended). This IS for everyone, but most people will need to hire an admin to set it up. Thats not a flaw; the same must be said for their biggest competitor, **********. Highlevel is actually 10x easier to set up use than ***********

• Review fromGregory S

  Date: 01/20/2025

  5 stars
  I've been a user for nearly four years. While every company has their issues. HighLevel has always gone above and beyond to make things right.

• Review fromFred P

  Date: 01/17/2025

  1 star
  I was really excited to use High Level because they do a great job with marketing their system but their customer service is beyond horrible. When I first started, I could login on the zoom waiting room and get personal help from a specialist but it seems theyve done away with that. Now, you have to talk to their AI chat bot first and then if youre lucky, talk to a C/S that knows nothing who will invariable open a ticket for one of their developers that will tell you anything they need to to close a ticket. Reversing course is no problem to them if they think that will close the ticket. Had an issue and the initial *** seemed mind blown by the issue and now Ive gotten one email saying they are working on ********* send emails almost daily saying something like were working on it but if we dont hear back from you in 48 hrs were closing the ticket. Why do they need to hear back from me? The conversation stopped at them getting to ME with a solution. A Senior c/s *** calls me out of the blue and says he wants to help with my issues. Says hes going to get a developer and get it taken care of. I thanked him and thought Wow, ok maybe theyre improving and really want to help customers. Then I get the REAL reason hes calling. He says h*** offer me 1/3 off my monthly subscription fee for 3 months if Ill consider changing my ****** review! What?!?!? Wow! Offering me $100 when because of their issues Im sure Ive lost thousands?!?It gets better thoughI told him Id consider changing my review but not based on the phone call but based on how well my issue was handled. GET THIS.he sets me up with a Priorty Support person and they dont even bother to show up to the zoom! So, as promised Im changing my review based on the service I received. If I could leave -10 stars I would. Its a crying shame because I think their system could be great but its so buggy and the customer service is non-existent. I used to recommend them but never again.

  HighLevel Inc.

  Date: 02/05/2025

  Dear Mr. ********** sincerely regret to hear about your experience with our support team, and we appreciate you taking the time to provide your feedback. At GoHighLevel, we are deeply committed to providing our customers with the highest level of service and ensuring their success with our platform.We understand how frustrating it can be when an issue is not resolved as quickly as expected. While we continuously refine our support processes to improve efficiency, we recognize that every clients needs are unique and deserve personalized attention. Our goal is always to provide transparent and effective solutions, and we apologize if your interactions did not reflect the standard we strive for.Regarding your concerns about ticket handling and follow-ups, we aim to keep communication open with our customers to ensure resolutions are meeting expectations. We acknowledge that this process may not have aligned with your preferences, and we will take your feedback into account as we work to refine our approach. Additionally, we take integrity seriously, and we regret any misunderstanding regarding the offer made to you. Our primary focus is on resolving customer concerns with honesty and professionalism.We truly value your business and the trust our customers place in us. If there is anything we can do to make things right or provide further assistance, please feel free to reach out. Our team is here to support you and ensure you receive the level of service required for your success.We have escalated your various tickets several times, and have even offered to jump on multiple service calls. It appears as though at this point, that you are unwilling to go through the proper support processes in order to get on a zoom call, thus making it difficult to come to a solution that fits your needs. We have discussed this in pervious outreaches to you, and have done our best to help accommodate. We hope that you can understand and follow our support procedures currently in place in order to help you moving forward.

  Fred P

  Date: 02/10/2025

  Hello, Im sorry but you have you been giving incorrect information. Its not that I was unwilling to get on a zoom call or follow your procedures. Quite the opposite. The problem began when I couldnt get a zoom call and through your email support I was provided conflicting information from your **** that seemed more interested in closing the ticket than solving my issue. When a zoom WAS finally scheduled, your **** ***** even bother to show up and wasted my time, compounding the frustration, understandably.Someone called me offering a partial months discount for 3 months and mentioned my ****** review and his desire for it to be changed if the discount would make things right. I told him I still had issues that were unsolved and while I would not change the review based on the phone call, I would absolutely consider changing it based on the level of service I received in resolving my issue, which was very subpar (nobody showed up to the zoom). People contacted me when Im busy with clients but nobody seems to be able to schedule anything and show up to the appointment. They send me emails with support links that bring me to an login page where my credentials dont work and there is no option to reset password. So, Either I have to be available when its convenient to your tech support or I cant get support. Thats been my takeaway anyway.Ive been a big fan of your platform and have recommended it to countless people but it seems like in the last 3-6 months your support has really gone down hill.The *** asked me what I needed to make it right and told him I ***** want a discount, I just want to be able to have someone fix my issues when they ********, this has nothing to do with not following your procedures and everything to do with my experience and the outcome when I have followed them.I told him that I thought it was fair to put me back in new client status with really good support until my issues were resolved. He called me back saying that my request was denied.What would you have done in my situation when you were paying for a program that wasnt working as intended and you couldnt get help?