Complaints

This profile includes complaints for Data Axle's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Data Axle

  13155 Noel Rd STE 1750 Dallas, TX 75240-5404

  
• 

  Data Axle

  20 Mall Rd Ste 300 Burlington, MA 01803

• 

  Exact Data

  Bellevue, NE 68005

• 

  InfoGroup Northwest Inc

  5550 S Macadam Ave Ste 320 Portland, OR 97239

• 

  InfoGROUP Inc

  805 NW Skyline Crest Rd Portland, OR 97229

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving unsolicited faxes from various businesses, mainly in commercial enterprises. We are a residential home that does not wish to receive these unsolicited faxes. Originally, the company was called INFO USA. I have called each of these private contractors and asked them to remove our phone number from their calling. They indicated to me to call *** company to prevent this. The *** perpetrator does nothing as we continue to receive additional faxes. They are not handling this responsibility. Today *** was received at 8:46 AM from "UT" ************. When you call DATA AXLE - ***, no one answers the phone. You are instructed to leave your name, phone number, and the reason for your call. Again, they intend to expand their database.

  

  Business Response

  Date: 11/08/2023

  Thank you for alerting us to this issue. We will request to have this information removed from our database. 

  We apologize for the inconvenience.  Thanks again. 

   

  Customer Answer

  Date: 11/12/2023

  If they need copies of the unsolicited faxes, I have a large file of these. I will hold INFO *** to their written word. If the problem continues, I will take appropriate action with the respective Attorneys' General and the *** in violation f their "NO CALL" protections.

  Customer Answer

  Date: 11/15/2023

  I have reviewed the business response and accept this resolution. 

  If they need copies of the unsolicited faxes, I have a large file of these. I will hold INFO *** to their written word. If the problem continues, I will take appropriate action with the respective Attorneys' General and the *** in violation f their "NO CALL" protections.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  keep harassing our medical office with incessant calls: not interested is NOT interested pissants

  

  Business Response

  Date: 11/08/2023

  I assure you that any calls made from Data Axle were never intended to be a nuisance or unwanted. Our sales team is always happy to discuss the potential benefits of using our product with prospects who may find great value in it. No one should be left on voicemail alone without being reached out to - we apologize if that has been your experience and will ask to have you removed from our database. 

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We don't even use and/or need this business, yet they call us constantly. Nothing left on voicemail.

  

  Business Response

  Date: 11/08/2023

  Thanks for letting us know about your experience, *****. We regret any confusion and never meant to bother you or anyone with messages who are not interested in our services. Our team has strict standards in place around communications and conduct and we certainly do not want to cross those boundaries.  

  We have requested to have you removed from our database.
  

• Initial Complaint

  Date:06/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DATA AXLE402-836-448606-16-23, 11:30 AM *** be trying to reach a person that has been dead for many years from a business that has not existed for years. We also receive many business emails for the same person. ***** reported the business years ago when it paid sales tax. So do not use this agency. Its databases are flawed and broken!!!!!!!!!I see by all the complaints that is definitely TRUE!!!!!!! How can it get an A+ rating I give it base on the call attempts as it needs a F- rating!!!

  

  Business Response

  Date: 06/27/2023

  If you'd like to be removed from our database we can certainly assist in making that happen. However I am not seeing any actionable business information in the complaint. Please provide and we'd be happy to review our database to ensure the record is removed. Thank you for reaching out.  

• Initial Complaint

  Date:06/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was contacted by polk city directories Data Axle back in 2022. The falsely described themselves as a company providing useful information to flower shops for delivery. **** whom I spoke with said he would send us a free directory that was specifically for our area. However what we were sent was nothing more than a fancy looking phone book and SURPRISE a huge bill for $200. **** never once said over the phone that we would be charged or owe money in any way. Furthermore anytime I buy anything for our business knowing we will be charged I always give out the correct spelling for my name to put on the ****. On the **** attached my name is clearly misspelled. **** refuses to let us send the book back (which is useless) and will not stop harassing our business for money that we wrongfully owe.

  

  Business Response

  Date: 06/23/2023

  After some investigation into the complaint from Kelleigh ******, we  have taken immediate steps to address the issue. We have cancelled this order and removed the associated charges from our system. This means that Kelleigh should no longer receive any further invoices or notifications regarding this particular issue.

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 5, 2023, we paid Data Axle $500 to send an email campaign to ***** US dermatologists and plastic surgeons. On May 9, 2023, we received a tracking link from Data Axle indicating the email campaign was sent to only ***** emails. One of the recipients, who had unsubscribed (we were able to see the email addresses of those who unsubscribed), had an email address of *********************** "Appointments" is not a valid clinician email address. The email blast asked clinicians to take a survey. Of the ***** emails sent, only 1 clinician completed the survey. The conversion rate (1/2366 = ******) is not acceptable by any standard and speaks to the lack of quality of their email database. Perhaps in other areas, the data quality is better -- but it is not of value for dermatologists and plastic surgeons. Prior to the sale, Data Axle's responses were prompt and reassuring about the quality of the email database and ability to reach dermatologists and plastic surgeons. After the launch, there were little to no replies from Data Axle. We are a 501c3 non-profit and need these funds returned so that we can complete the research project using a different approach. Given the above we want a complete refund. No other resolution is acceptable to us.

  

  Business Response

  Date: 07/12/2023

  We're sorry to hear about the issues you encountered with the email marketing campaign that we deployed for your business. We apologize for any inconvenience this may have caused you.

  We would like to clarify that, according to our documentation, we provided you with the proper expectation for deliverability and response rates ahead of the scheduled campaign. However, we understand that the results may not have met your expectations, and for that, we apologize.
  

  As a gesture of goodwill, we would like to offer to re-deploy the email campaign at no charge. We hope that this will provide you with an opportunity to achieve the desired results from your email marketing efforts.
  

  We appreciate your business and want to ensure your satisfaction. If there's anything more we can do to address your concerns, please don't hesitate to reach out to us directly.
  

  
  

  Customer Answer

  Date: 07/14/2023

  Attached is documentation stating that Data Axle would send an email to ***** email addresses. The link in the attached indicates that they failed to meet this threshold. **** was specified in the contract and ONLY ***** emails were sent. This is a breach in their responsibilities regardless of the response rate. The failure to meet the promised fielding goal has never been responded to by Data Axle AND given the response rate there is no use in fielding the link further. Despite claiming to have told us that response rates of less than 1% were their standard this was never shared with us. We were up front that we needed more than 100 completed surveys and they indicated this was possible. A response rate of 1/2366 (******) is not reasonable to any reasonable person. We are a non-profit and need these funds to complete the project. A full refund is requested. No other option is acceptable. Please publish all of these notes so others are aware of what this company is doing.

  Customer Answer

  Date: 07/14/2023

  I am rejecting this response because:   

  Attached is documentation stating that Data Axle would send an email to ***** email addresses. The link in the attached indicates that they failed to meet this threshold. **** was specified in the contract and ONLY ***** emails were sent. This is a breach in their responsibilities regardless of the response rate. The failure to meet the promised fielding goal has never been responded to by Data Axle AND given the response rate there is no use in fielding the link further. Despite claiming to have told us that response rates of less than 1% were their standard this was NEVER shared with us. We were up front that we needed
  more than 100 completed surveys and they indicated this was possible. A response rate of 1/2366 (******) is not reasonable to any reasonable person and unethical for them to defend 1 response rate and NOT offer to give a full refund. We are a non-profit and need these funds to complete the project. A full refund is requested. No other option is acceptable. Please publish all of these notes so others are aware of what this company is doing - others need to be aware that their response rate is ****** and they are taking advantage of non-profits.
  

  Customer Answer

  Date: 09/08/2023

  Attached is a document providing Data Axle's Agreement and Quote (file: AGREEMENT and QUOTE.PFD). We had to electronically "agree to" the Agreement before paying the quote of **** emails for $500 (file:CONFIRMATION OF PAYMENT.PDF). The Agreement and Quote, along with confirmation of my purchase, are the only formal documentation of any kind. The Agreement has to do with confidentiality and not the response rate. The response rate and fielding claims were made in multiple phone conversations with Data Axle preceding the Agreement and payment.
  
  The clearest deficiency is that the company invoiced--and we paid--for contacting **** unique individuals and by their own documentation only **** were contacted (file: Emails regarding tracking and response rate.PDF). Of the **** the response rate was ********** (1/****)which is not acceptable by any reasonable standard. When the response rate came to light the company stopped replying to our emails quickly (as had been the pattern) and after nearly 24 hours made an unacceptable offer to reach back out to the **** participants again (not **** as they originally quoted) (file: Emails regarding tracking and response rate.PDF). Below are our points for demanding a full refund and making all of these correspondence available to anyone seeking to work with this company:
  
  Note: Data Axle did not meet their obligation to contact **** possible participants. Their correspondence and tracking indicate that ONLY **** were contacted (file: Emails regarding tracking and response rate.PDF). The ************************* the official quote at the end of the Agreement (file: CONFIRMATION OF PAYMENT.PDF). This alone is a breach of the agreement.
  
  Note: Data Axle did not send to dermatologists and plastic surgeons practicing in *****************, conditions we discussed as requirements for our survey, as one survey respondent could not answer a simple medical-related screening question and another indicated their practice was in ******** (file: Emails regarding tracking and response rate.PDF)
  
  Note: Data Axle was very quick to respond with emails or phone calls prior to the blast. Once we questioned the results of the blast, there were no returned calls or emails for nearly 24 hours. Then their email reply came with a we told you less than 1%, which was not true as we would not have moved forward with a project that had a less than 1% response rate. Again, prior to the blast, Data Axle was very responsive and optimistic that we could receive more than one survey respondent (we were in need of 100 survey responses). After the blast, after not even responding to our question about reaching **** as their tracking link only showed ****, we were told that Data Axle did not expect a response different than what we received. We were clear we needed 100 individuals to complete our survey and they agreed this should not be a problem-prior to payment. To be fair, if we would have had 25 75 respondents complete the survey we would have been disappointed but would have been OK with the process. Unfortunately, with only 1 completed survey, and ghosting by the company when it became clear they had over promised and not delivered we knew these shenanigans needed to be addressed for the sake of future customers.

  

  Business Response

  Date: 11/08/2023

  Based on the T&C's of the order the delivery of ***** is within the 80% delivery range. 

  

  Business Response

  Date: 11/08/2023

  Including the original invoice as well as links the the T&Cs for additional clarification. 

  
  *********************************************************
  ***********************************************

  Customer Answer

  Date: 11/16/2023

  I am rejecting this response because:  Until today, **** has not seen the documents Data Axle attached to their last response. The documents do not apply. The person responding to these complaints must be unaware of the deception that occurred and we encourage them to seek the truth. Continuing to make statements without documentation relevant to this claim wastes our time and the BBBs time as well.
  
  AHRI has attached all correspondence between us and Data Axle, highlighting the promises that Data Axle made and did not keep.
  
  AHRI has attached evidence to support Data Axles commitment to send the email to **** dermatologists and plastic surgeons. We never received a tracking link for the plastic surgeons. We have seen no evidence that the survey was fielded to plastic surgeons. We were told we would receive a tracking link for dermatologists and a separate tracking link for plastic surgeons no tracking link for plastic surgeons was shared confirming that the survey was never fielded to this group as specified in the contract.
  
  Data Axles brief and unsupported responses make it appear as though they are playing a game, making excuses, in an attempt to tire us out. They made specific promises to field a survey to a specific number of dermatologists and plastic surgeons and QUICKLY took our money which resulted in ONE (1) survey completion - a response rate of 1/2366 (******) which is not reasonable to anyone and on this fact alone a full refund is requested.
  
  We are a non-profit and need these funds to complete the project. The only acceptable resolution is a full refund.

  

  Business Response

  Date: 11/17/2023

  We've issues a refund. 

  Customer Answer

  Date: 11/18/2023

  I have reviewed the business response and accept the resolution of a full refund.

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several thousand leads from Data Axle. I wanted small businesses with 1 to 4 employees. A large majority of the phone numbers were disconnected/nonworking numbers. Many of the contacts had retired or decided. The data was so old that if the company was still in business they were too big for me to help. The data was so old that it was not just a waste of money buying the information but it was a major setback as I just was starting in business myself and could have spent the time calling on numbers that were working and companies that were sized right.

  

  Business Response

  Date: 07/12/2023

  We're sorry to hear about the issues you encountered with the leads purchased from us. We apologize for any inconvenience this may have caused you in your business.

  As per our Satisfaction Guarantee, which can be found on our website, we are committed to providing high-quality leads to our customers. We understand that you were looking for small businesses with 1 to 4 employees and the leads provided did not meet your expectations.
  

  We have refunded your order and apologize for any frustration or setbacks this may have caused. Our goal is always to provide our customers with accurate and up-to-date information, and we apologize that this was not the case in this instance.

  If there's anything more we can do to address your concerns, please don't hesitate to reach out to us directly. We appreciate your business and hope to have the opportunity to serve you again in the future.

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a list of Interior Designers that I was told I could use for marketing. When I attempted to use the list my account was suspended and most of the contacts were not Interior Designers. I was then told that I should be using different software, however on their website it says it works on Mailchimp and Constant Contact.I asked for a refund as the list is worthless and Exact Data misrepresented themselves in the legality and use of this list.

  

  Business Response

  Date: 05/30/2023

  I am writing in response to the complaint filed by ***************************, regarding their experience with Exact Data. We appreciate the opportunity to address their concerns and would like to provide a detailed response.
  
  Upon reviewing the complaint, we understand that ****************** purchased a list of Interior Designers with the expectation of using it for marketing purposes. However, when they attempted to use the list with a third-party email deployment platform, their account was suspended, and they discovered that most of the contacts were not Interior Designers as promised.
  
  We take these concerns seriously and have conducted an internal investigation to better understand the situation. As part of this investigation, we joined a call with ****** to confirm the order details and gain further insights into their experience. We appreciate their willingness to engage in the conversation.
  
  We have searched extensively on our website to find the reference to using third-party email deployment systems such as Mailchimp or Constant Contact, but we were unable to locate it on our site. Our only reference to these platforms is on our FAQ page, where we advise against using them for email deployments.
  
  In light of ******************************* request for a refund, we are committed to resolving this matter amicably. We kindly request that ****************** provide us with any additional information or documentation regarding the misrepresented legality and use of the list. Our customer support team will then thoroughly review the case to determine the appropriate resolution. We aim to find a mutually satisfactory outcome and ensure their satisfaction.
  
  Thank you for your attention to this matter. We appreciate the BBB's commitment to promoting fairness and facilitating communication between businesses and consumers. We look forward to working toward a satisfactory resolution.
  

  Customer Answer

  Date: 06/01/2023

  I am rejecting this response because:  I asked the salesperson if it would work period. I told exactly how I was using the list and what platform. At minimum they should disclose that these lists do not meet the current spam guidelines and in fact you have to use special software that hacks around the rules...and will bounce your site into suspicious and even malicious status.

  

  Business Response

  Date: 07/12/2023

  We're sorry to hear that you're dissatisfied with our response. We understand that you asked our salesperson if the list would work for your specific use case, and we apologize if there was any confusion or miscommunication regarding the list's compatibility with your platform.

  However, we'd like to clarify that our lists are compiled following all industry standards and regulations, including spam guidelines. While it's true that some email service providers may have stricter policies than others, we make every effort to ensure our lists comply with the highest standards.

  That being said, we apologize for any inconvenience caused by the use of special software to send emails. We do not endorse or encourage the use of any software that circumvents spam regulations, and we always advise our customers to follow best practices when it comes to email marketing.

  
  

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/3/23 we contracted with Exact Data to provide an email address list of specific positions/titles at a list of specific municipalites and local governments. They stated that they have ***** contacts that meet the stated criteria and that the cost would be $1,354.25. We signed and paid for the deliverable (IO *******). The first dataset was provided the same day; however less than 15% of the contacts they provided were on the the requested list. I reported this issue on 3/6 and requested a correction or refund. After multiple phone calls, emails, and escalations to their client services **** and parent company, they provided two additional datasets that were both even less accurate than the first. Additionally, many of the contacts they provided were for individuals were who had been out of their position for more than 5 years. Completely useless contacts. Exact Data never provided the information that was requested and paid for. They were contracted to do this by 3/9, but never did. The attached email correspondence documents their frustratingly failed attempts and incredibly poor customer service.

  

  Business Response

  Date: 05/30/2023

  I am writing in response to the BBB complaint filed by *********************, *******************, regarding their experience with Exact Data. We have thoroughly investigated the matter and would like to address the concerns raised in the complaint.
  
  According to our records, on 3/3/23, *********************, entered a contract with Exact Data for the provision of an email address list of specific positions/titles at a list of specific municipalities and local governments. The agreed-upon cost for this deliverable was $1,354.25, which was paid in full. We understand that ******************* requested ***** contacts that meet the specified criteria.
  
  Upon receipt of the initial dataset, the customer, reported on 3/6 that less than 15% of the contacts provided by Exact Data were on the requested list. They further expressed concerns about the accuracy of the information, as many of the contacts were outdated or irrelevant.
  
  Following the complaint, our client services department and parent company were promptly informed of the situation. Efforts were made to rectify the issue by providing two additional datasets.  In light of the multiple failed attempts to deliver the requested information within the agreed-upon timeframe (by 3/9) and the lack of satisfactory resolution, we have taken the necessary steps to address the matter. Our records confirm that a chargeback for the original order was processed.
  
  We deeply regret the inconvenience, frustration, and dissatisfaction experienced by *********************. This situation does not align with our commitment to delivering quality products and providing excellent customer service. We are conducting an internal review to identify the lapses in our processes and prevent similar occurrences in the future.
  
  Thank you for bringing this matter to our attention, and we appreciate the opportunity to respond.

• Initial Complaint

  Date:02/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Email Address list from Exact Data for a very focused customer base, for a very specific set of SIC codes, in a very specific region. They provided **** email addresses. I used these email addresses to create a personal email about our product (email marketing), to each one of them using my business Outlook application (Not a 3rd party email campaign service). It is in writing that they guarantee 90% accuracy of the email addresses provided. After each email was sent, if the email was returned with a "recipient not found" reason, I marked the contact as "Bad Email". If the recipient responded asking to be removed from future emails, I marked them as "Do Not Email". Bottom line is that if the email bounced, that email address was of no use to me. The final result was that 603 of the **** emails sent, bounced, for a ****% rejection rate, far above the 10% rate of their guarantee. I sent the complete list to them, including the Bad Email column and Do Not Email column, asking them to supply another 419 email addresses which was the delta of 184 expected bad email addresses (10%) minus the 603 that bounced. This request did not take into account the expected 10% of those replacements to be bad as well. They wanted proof of these bad email addresses from a smtp rejection report, which I do not have or can get based on how sent these out. I gave them the entire list, which included the bad email addresses. They could have performed a random audit on those to confirm my findings. They refused to provide any replacement email addresses...so they did not keep their promise on the guaranteed accuracy rate. That is the reason for this complaint.

  

  Business Response

  Date: 02/27/2023

  The following feedback was sent to the customer with additional detail about the deliverability expectations.
  
  Email accounts like Outlook, Gmail, etc. are not set up for mass deployments. There are filters and traps set up to recognize when the same message is being sent out 10 times or ***** times. You are essentially sending out SPAM(bulk mail) through an email account.
  
  No list will be 100% accurate, not even an organically grown list, so some error is expected up to the 10% threshold we guarantee and proof of error is always required.
  
  An smtp report is a standard report that is ALWAYS requested when a client has an issue with bounce rates. It will show the bounced record, the coding associated with it as well as the reason for the bounce.
  
  Our recommendation is to use a platform that allows third-party list deployments. Also with proof of error that exceeds our guarantee we, will look into replacements or data credit for the exceeding amount.

  Customer Answer

  Date: 02/28/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I throttled my email to 5 per day, and I read each bounced email, and the majority stated "Recipient not found". Pretty clear in my mind why it bounced. I even audited this by contacting the business and the response received was either they had no idea who that person was or that person left the company. I even had one bounce that stated the person left in 2018! Their response was a blanket response. They have the list of bounced email accounts. All they needed to do was perform their own audit on just the bounced emails and that would confirm they were not even close to the 90% guarantee rate which they make.

  

  Business Response

  Date: 04/19/2023

  We apologize for this inconvenience and understand the frustration of not receiving a reliable list of email addresses. We would like to reiterate that we have made a commitment to provide our customers with accurate data and take customer feedback seriously. Per our last correspondence, we agreed to provide replacement records at no cost. As such, replacment credits have been added to your account and are available to use. Please contact us if you require any assistance or further support.