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Business Profile

Logistics

Worldwide Express

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nature of Complaint: Misrepresentation, Overbilling, Lack of Response As a small business, we were approached by **** with promises of better service and equal or lower rates compared to our direct *** relationship. We were told *** was transitioning our account to ****, and that this change was required. Based on this, we agreed to proceed and began shipping under a new ****-managed *** account number.Our account manager, ***** *******, was initially responsive. However, we quickly noticed that invoices were significantly higher than expected. When we raised concerns, **** stated they would credit the overcharges, but more inflated invoices followed. We were later told **** did not actually know ***s rates and had been guessing on the discounts, directly contradicting their earlier claims of pricing visibility.Despite multiple follow-ups over three months, we received no resolution or responses, and the promised credits were never issued. When they finally replied, the same vague explanation was given without accountability or ********* illustrate the issue, we conducted a side-by-side comparison using billed weights and our former *** rates. The results showed a total overcharge of over $10,000 across 9 *************** Charged by ****: $16,541.00 Actual *** Cost: $6,343.62 Difference: $10,197.38 We believe **** has misrepresented their capabilities, overcharged us, and failed to respond despite repeated efforts to resolve the issue. We are requesting:1.A full audit of all charges 2.Reimbursement or credit for the overcharges and any late fees. 3.Clarification of our rights in relation to *** account management ************** of our accounts We respectfully ask the BBB to assist in resolving this matter.

  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January, I received a suspicious email from Worldwide Express stating I was required to move my account from *** to them for and I would get a new account number. I called *** customer service and was told that was not true. I emailed **** back and told them I was not interested, I wanted to stay with **** In February, I received a call from **** and spoke with Bay To. He proceeded to tell me that my account with *** will be closed as of 3/5/2026 and I will start with them. I told him that was a ruse, I called *** and was told I do not have to change over. So in March, my account was at ******************** and not **** I called *** and they stated that **** took the account. **** states *** sent them the account. I do not care. I am not a customer of ****. I do not have contract with ****. I WILL NOT PAY ****. I called and spoke with *** to take back the account. They stated there was nothing they could *** I am looking into legal action against ***. I told *** that if the invoice is not on my ******* account, I will not pay it.

  • Initial Complaint

    Date:01/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They delivered furniture to me and required the unloading to be completed within 30 minutes after the truck arrives, otherwise I would have to pay a high temporary fee. They also collected a $200 overtime deposit in advance. The delivery was scheduled for 8:00 AM, but they were 40 minutes late, which caused me to incur additional costs for the unloading workers. Although I did not exceed the unloading time.From December 18th until now, they have not refunded my deposit.

  • Initial Complaint

    Date:04/02/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im an owner operator I did 2 loads for worldwide express and unishippers on 2/26/24 its past 30 days and I still havent received payment I submitted pod ,rate confirmation, I try to contact the broker and the company several times via email,phone calls and no one responds dont waste your time and money with this company it seems like they like to breach the contracts several times

    Business Response

    Date: 05/13/2024

    This matter has been resolved for the consumer. 

  • Initial Complaint

    Date:02/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over 80 days still waiting to get paid for Load W822932 back to November 30 2023, I sent many emails asking for payment status update no response and no one answered my question Where's my payment, what's going on with them,are they scamer,

    Business Response

    Date: 04/10/2024

    This matter has been resolved for the consumer. 

  • Initial Complaint

    Date:01/30/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is Auber Instruments. We used **** shipping service since June 2023. WWEX provided us with two *** accounts at that time. By the end of Sep 2023, our first *** account got hacked and closed. By Dec 2023, our 2nd *** account got hacked and closed. So now we don't have any *** accounts from WWEX, and we cannot use WWEX shipping service any more. We keep contacting our account agent *************************** but no response from her yet. The last emailwe received from her is on Dec 15, 2023. The response from the support team is not helpful. We still have some shipping credit under our account due to the first hacked *** account. We requested to either have a 3rd *** account ASAP so we can use the credit under our account, or a full refund check for our account balance, since we don't have a way to use it. It is more than one month since our last *** account got closed and there is no ********** this case.

    Business Response

    Date: 02/22/2024

    This complaint has been resolved for the consumer. 

    Customer Answer

    Date: 02/22/2024

    I am rejecting this response because:   This issue was not resolved.

    We received a phone call from WWEX/****** on 2/20/2024 asking us to remove this BBB claim. We have two requests and none has been addressed so we refused to cancel this claim at this moment. 

    A follow-up email with explanation was sent to WWEX/****** at the same day. Please find the attachment. 

     

     

     

     

    Customer Answer

    Date: 03/18/2024

    Regarding Complaint #********. All the issue mentioned in this complaint was finally resolved. Please close this complaint at your earliest convenience. Thanks for your help, BBB.

    **** ****

    Auber Instruments

    Customer Answer

    Date: 03/19/2024

    Regarding Complaint #********. All the issue mentioned in this complaint was finally resolved. Please close this complaint at your earliest convenience. Thanks for your help, BBB.

    **** ****

    Auber Instruments

  • Initial Complaint

    Date:11/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Load number: ****** It has been over 2 months and there has been no payment received for this load after delivery. Attempts to contact WWEX were made several times but there has been no response.Rate confirmation is attached below for evidence.I would like for WWEX to make the payment/contact us @ ************************ as soon as possible.(JSM Trucking LLC)

    Business Response

    Date: 11/20/2023

    This matter has been resolved for the consumer.  Payment was sent on 10/12/2023 to Phoenix Capital. 

  • Initial Complaint

    Date:10/23/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TDM services picked up a load for Worldwide express on 8/11/23 to be delivered the same day for $800 which was done and they have yet to pay for the services and I have attached the invoice. I have emailed several times with no response and I have called and left messages with no call back,why is this business allowed to **********************************

    Customer Answer

    Date: 11/03/2023

    This matter has been resolved

    Business Response

    Date: 11/06/2023

    This matter has been resolved for the consumer. 

    Customer Answer

    Date: 11/06/2023

    I have reviewed the business response and accept this resolution. The business has paid n full

  • Initial Complaint

    Date:10/17/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    06/16/23 We had a vendor overnight a very important package to ** from ******** to **********. We have a copy of the shipping documentation showing the correct addresses for this package. Well, the package was delivered to ******** instead. The company that received our package was nice enough to call us and let us know that they had our package. I used ***** to pick up our package from ******** overnight AGAIN to **********. When I received my invoice from Worldwide Express (WWE) for the package that wasn't delivered to us, I called and talked to someone who stated we would get a credit of $170.51 immediately but I should pay the invoice so it is not past due. Well, that was a lie. I have called multiple times and keep getting the runaround. Reps are telling me it takes time to issue credits. I have also emailed multiple times and am no longer getting any response. Our national account executive is also no longer responding to emails. Also when I call her, her voicemail is full so you cannot leave a message. This company is a COMPLETE JOKE. I didn't even want to use them but we were forced because ***** gave WWE our account to handle. As of 10/17/23 this issue is yet to be resolved and I have not received credit for a package WWE DELIVERED TO THE WRONG STATE.I also just received another invoice for $24.38 that doesn't even belong to us. LOL I can't. I have halted all payments to WWE until they resolve our issues.

    Customer Answer

    Date: 11/27/2023

    My two issues with Worldwide Express were finally resolved on 11/15/2023.

  • Initial Complaint

    Date:10/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    WORLDWIDE EXPRESS
    PO BOX 733360
    ****** ** 75373

     

    this is the company my dispute is with 

    Customer Answer

    Date: 10/04/2023

    We listed the correct class and an error on the nmfc. They are trying to bill us $5830; we were quoted $1,566.28. Class is 125, not 400 this product is a density-based good. you can see with the size and weight it is class ******************************* the class section, and the nmfc is density based. So in 2 places, we have accurate information.

    Business Response

    Date: 10/27/2023

    Thank you for bringing this matter to our attention.?Please contact us directly and provide the additional information and documentation previously requested to substantiate your claim.

    Customer Answer

    Date: 10/27/2023

    Hello,

    My complaint with *** is they are trying to charge me drastically more than what is valid. When you ship freight,you have an NMFC code, and the code tells you what you are shipping and how it is priced. The code we used was *****. This is a density-based good and goes off the size and weight of the load to figure the density, and the density will tell you the Class of the load, with the updated weight of the load ****. Proof of the weight is on the Weight inspection report provided by the carrier. You will see it has a density of **** when you look at NMFTA.org. You see that anything with a density of **** is class 100

    Definition of Density-based goods is below.

    "Density-based freight classification is a method of determining the Class of a shipment based on its density. Density is calculated by dividing the weight of a shipment by its cubic foot volume. The lower the density, the higher the freight class and the more expensive it will be."

    *** says my freight was class 400; however, I claim the Class is 100. Proof that the freight is class 100 is below.

    Picture 1 shows the weight. This is an official form from the carrier.
    Picture 2 shows the weight and size of the load and gives you the density, and the Class is 100, not 400,as *** says.
    Picture 3 shows the density and the Class directly from the NMFTA.ORG.

    From all of the evidence, you can see that the freight can't be class 400

    Picture 4 is a copy of the *** invoice that I am disputing. 


    Customer Answer

    Date: 10/27/2023

    I am rejecting this response because:   

     

    Hello,

    My complaint with WWE is they are trying to charge me drastically more than what is valid. When you ship freight,you have an NMFC code, and the code tells you what you are shipping and how it is priced. The code we used was *****. This is a density-based good and goes off the size and weight of the load to figure the density, and the density will tell you the Class of the load, with the updated weight of the load ****. Proof of the weight is on the Weight inspection report provided by the carrier. You will see it has a density of **** when you look at NMFTA.org. You see that anything with a density of **** is class 100

    Definition of Density-based goods is below.

    "Density-based freight classification is a method of determining the Class of a shipment based on its density. Density is calculated by dividing the weight of a shipment by its cubic foot volume. The lower the density, the higher the freight class and the more expensive it will be."

    WWE says my freight was class 400; however, I claim the Class is 100. Proof that the freight is class 100 is below.

    Picture 1 shows the weight. This is an official form from the carrier.
    Picture 2 shows the weight and size of the load and gives you the density, and the Class is 100, not 400,as WWE says.
    Picture 3 shows the density and the Class directly from the NMFTA.ORG.

    From all of the evidence, you can see that the freight can't be class 400

    picture 4 is the invoice from WWE

    Business Response

    Date: 11/06/2023

    Please provide a copy of purchase order or sales order as previously requested to substantiate your claim.

    Customer Answer

    Date: 11/06/2023

    Hello, 

    WWE is asking for a purchase order or sales order. I keep telling them this does not exist. This was an internal transfer so a PO or sales order was never created. I also state that you do not need this as the correct class was listed and you confirmed the class on the weight confirmation form you sent me. 

    Customer Answer

    Date: 11/06/2023

    I am rejecting this response because:   no purchase order or sales order exist as this was an internal transfer and not a sell. the weight and class are already confirmed with the weight form you sent me. 

    Business Response

    Date: 11/16/2023

    Please contact us directly and provide the additional documentation previously requested. Without this documentation, we are unable to substantiate your claim. 

    Customer Answer

    Date: 11/17/2023

    I am rejecting this response because:   we dont have a need to go outside of BBB to file documents i have already uploaded all of the documents also if you look at the pro you will be able to find the documents that I am referring to. 

    Customer Answer

    Date: 11/17/2023

    Hello, 

    I have contacted WWE with the documents they are asking for. They are also the company that would give me the documents. 

Worldwide Express is NOT a BBB Accredited Business.

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