Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a case with this firm, they have received payment, and ever since then they have not spoken to me. I have not been awarded anything and nobody is reporting but they have my check.

  

  Business Response

  Date: 04/23/2025

  Hi, Unek! Thanks for reaching out we're really sorry to hear you're feeling this way. Thats definitely not the experience we want you to have, and we appreciate you bringing it to our attention.
  It sounds like there might be some confusion, and we'd love the chance to clear things up. Even if a check has been received by our office, there are often a few more steps before everything is finalized like resolving medical bills or verifying certain details. That could be why you havent received an update yet, but we completely understand how frustrating that can feel.
  Lets get this sorted out please rest assured someone from your team will be contacting you soon to provide you with an update. In the meantime, if there are any other concerns or questions you have, please feel free to reach out to us directly at ****************************************** Were here to help and want to make sure youre fully informed every step of the way.  

  

  Business Response

  Date: 05/05/2025

  Hi, Unek! Thanks for reaching out we're really sorry to hear you're feeling this way. Thats definitely not the experience we want you to have, and we appreciate you bringing it to our attention.
  It sounds like there might be some confusion, and we'd love the chance to clear things up. Even if a check has been received by our office, there are often a few more steps before everything is finalized like resolving medical bills or verifying certain details. That could be why you havent received an update yet, but we completely understand how frustrating that can feel.
  Lets get this sorted out please rest assured someone from your team will be contacting you soon to provide you with an update. In the meantime, if there are any other concerns or questions you have, please feel free to reach out to us directly at ****************************************** Were here to help and want to make sure youre fully informed every step of the way.  

  Customer Answer

  Date: 05/06/2025

  I am rejecting this response because:   I still have yet to be paid. I also desire proof of what has been reduced in all amounts concerning my case. Thank you

  

  Business Response

  Date: 05/13/2025

  Hi Unek, thank you for your message. According to our records, payment has already been issued in connection with your prior case. If you believe there is a discrepancy, we are more than happy to provide documentation confirming the payment and detailing all reductions and disbursements associated with your settlement. Were also pleased that youve chosen to continue with us for representation in your new matter. We value your trust and remain committed to providing you with thorough and transparent legal support every step of the way.

  Please let us know if you would like us to resend a copy of the disbursement summary or if you have any additional questions.

• Initial Complaint

  Date:03/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I had an auto accident case with this law firm back in 2023. The case settled on January ******* I have yet to hear anything about the settlement my husband has made multiple calls because of my work schedule and no one knows anything. There is no communication from this firm and its employees no one will call or text me back we have left multiple voices messages which have all gone unanswered. We want to know what's going on and to have our phone calls answered.

  

  Business Response

  Date: 03/10/2025

  Thank you for sharing your feedback, and we sincerely apologize the experience you've had with communication.  We understand the frustration, please know that your concerns are important to us and we take this matter seriously.  A member of our team will be reaching out to you as soon as possible to address the status of your case.  We appreciate your patience and will to resolve this promptly. 

  Customer Answer

  Date: 04/07/2025

  I had a lawsuit case settle on January 31, 2025 I previously complained about the lack of communication and it seems to be worse then before. I have called multiple more times trying to see whats going on with the settlement. Originally they said that there was a lien against my name from ***************************** which it was not. The lady who was handling the reductions never sent a list of providers to confirm that i actually received service from these providers now no one knows nothing and still not returning any phones calls they have had a settlement check for over a month and cant give me any answers to anything.

  
  

• Initial Complaint

  Date:03/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in an auto accident in June of ********************************************* touch with this firm. I spoke with them over the phone and expressed my concern with retaining counsel and asked if I changed my mind would I be ok to withdraw. The *** told me I would not owe anything. I called multiple times to withdraw ***resentation after speaking with my partner and informed I no longer wanted to be ***resented. They finally called and sent the letter on 7/1124. When they called they specifically stated that they would retain a lien if I sought additional ***resentation. I informed them I would be handling on my own, but if I wished to get ***resentation I would come back to their firm. They said the letter mentioned retaining a lien which would apply if I was ***ped by someone else. I did not think to get that in writing and went solely based off the information I was told over the phone. Had I not been told that information I would have retained counsel instead of them enforcing a lien and getting paid for all the work that I put in to get my claim settled. What benefit would I get from withdrawing and then having to pay them 33% and expenses anyway?? Lawyer was retained on 6/29/24 and letter of withdrawal was finally received from then on 7/11/24. I filed all claims, requested all medical bills and records and compiled everything and worked with my adjuster. When asked if calls were recorded initially I was told that they may have started recording calls at the end of last year so they were not sure if my call recordings were captured. When asked again I was told it doesnt matter anyway because of the contract that was signed. I understand having a contract, but what was told to me verbally should have been honored or had some bearing on resolution of this issue. They were not willing to waive or even reduce the amount of the lien.

  

  Business Response

  Date: 03/10/2025

  Thank you for sharing your feedback. We understand that legal matters can be complex, and we regret that your experience did not meet your expectations. Our goal is always to provide clear communication and professional representation to all our clients. As outlined in our agreement, our firm follows standard procedures regarding case withdrawals, which account for any work performed before a client decides to withdraw.  The terms of our representation are governed by the signed contract. We strive to ensure transparency throughout the process and apologize for any misunderstandings.  
  

  Customer Answer

  Date: 03/10/2025

  I am rejecting this response because:   I am not satisfied with this resolution. I agree you should be compensated for work that was completed prior to my withdrawal. I am requesting a reduction in my lien amount due to information that was provided to me verbally indicating there would be nothing owed if I did not seek representation with another attorney which I didnt. I just want this to be investigated and taken into consideration because I would not have withdrawn otherwise. Since you are not willing to waive it altogether, I am asking for a reduction in the amount since I signed up on 6/29 and officially received my letter of withdrawal on 7/11 not even 2 weeks later. 

  Customer Answer

  Date: 04/23/2025

  I would like to withdraw and close out my complaint. I was able to come to an amicable resolution with the business. 

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a car accident on 02/10/2024 which was not my fault. I contracted Angel Reyes services. After argues with insurance company ( ***********) , they said I had 30 % fault... Which is not true. The ********************* adjuster admitted was not my fault when he saw the pictures and is recorded. I sent the video to ******. They should sue the insurance company in my behalf. This law firm seems to like easy money and they settled the case without my approval for 70% ... To make the long story short, I signed the release on Nov. 20, 2024 after receiving the final itemization with a remaining of $2641.00 in my favor. As of today, Feb. 5, 2025, I had not received my money. Every time I call them , they say a different STORY. PROGRESSIVE sent them a check for $30,055.00. I think I had been robbed.

  Customer Answer

  Date: 03/11/2025

  Nothing had happened after I filed complaint with you.

  

  Business Response

  Date: 04/09/2025

  Thank you for reaching out and bringing this to our attention. First and foremost, were truly sorry to hear about your experience and understand how frustrating and upsetting this situation has been for you. We sincerely apologize for the delay, especially after such a long wait. A member of our team will contact you directly to clarify the status of your disbursement and provide an accurate, up-to-date explanation.

  
  Please know that we take your concerns very seriously. Your case and satisfaction are extremely important to us, and we want to ensure that everything is handled transparently and fairly. We are currently reviewing your file, including all communications, settlement details, and disbursement records, to get a complete understanding of what has occurred.

  
  In the meantime, if you have any further concerns that you would like for us to address, please feel free to reach out to us at ********************************************************************.
  Again, we appreciate your patience and will work to resolve this matter promptly and thoroughly. 

  Customer Answer

  Date: 04/09/2025

  This is not the first time the business says that. Because this had taken so much time, they also ignored your BBB previous communications, I filed a complaint against the business with The State of Texas. Thanks,

  ***** **** Cardo 

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was rear-ended in an accident and called different attorneys to seek representation. I was unsure about whether to retain an attorney at this time. I decided to go with Reyes and Associates, however, during that time was unsure of whether to continue. After many of my texts and calls went unanswered and I was turned away from a doctors office for an evaluation, I sent a text message and sent an email asking to be released and to end my representation, I called several times throughout the day as it was unusual for them not to respond right away in the beginning. I called several times and was told that someone would call me back. This was on a Thursday. I called back again on Friday and still no one responded by Friday late afternoon I spoke to a person at the call center, and they said the paralegal handling my case would not be back in the office until the following week, and that she would return my call on Monday, I never received a call, I sent them several text messages when I was finally called back, an office manager/paralegal for the law firm asked me to reconsider and that I would not be charged anything or there would be no strings attached if I changed my mind and decided not to continue with my case.That same night, after much consideration I sent them an email to request for a letter of termination that I no longer wanted legal representation. I had to call back again and finally, one of their lawyers called me back and said the only way I could get a letter of termination is with a lien. I disagreed, and I told the lawyer that I felt it was shady to do that, and that I was told by the paralegal who was handling my case that if I decided not to continue my case that there would be no strings attached.

  Customer Answer

  Date: 12/19/2024

  I wish to withdraw my complaint.

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I employed Angel Reyes and Associate in May *******.Our case settled in mediation in July 2024.We have yet to receive out settlement. I have called Attorney **** **** on many,many occasions.He has made NO effort to call or text.Myself,my grandson and my son,Have yet to receive any compensation for this accident dated May *******.I was informed our checks have been in the law firm possession since July of 2024.When I finally get a clerk on the phone it's just the round atound.I have even left a message for C.E.O. Angel Reyes, still no response....

  Customer Answer

  Date: 10/18/2024

  Good afternoon, This case has not been resolved. I Hired this firm for a lawsuit from an auto accident. The law firm has not resolved the compensation issue,as it relates to the accident dated May 05,2024.Whatever information yall have gathered that states otherwise,Can you please provide?Thank you

  

  Business Response

  Date: 11/22/2024

  Hi Zonetta,
  Thank you for bringing your concerns to our attention. We sincerely apologize for any delays or communication issues youve experienced. Your frustration is completely understandable, and we regret that this has been your experience.

  
  We know how important it is for our clients to receive timely updates and their settlements without unnecessary delays. Upon reviewing your case, it appears our team has been actively working to secure the compensation you deserve and has been providing you updates on the status of your case as they happen. Delays in receiving settlements can sometimes occur due to third parties, such as insurance companies, needing additional time to process payouts or provide required documentation. While these delays can be frustrating, please know our goal is to advocate for our clients and ensure they receive the full compensation they deserve. Based on our records, you were notified on October 28 that your settlement check was ready and it was received by you.

  If you have any additional questions or concerns, please dont hesitate to reach out to us directly. Thank you again for sharing your feedbackit helps us continue to improve and serve our clients better.

• Initial Complaint

  Date:07/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reason to believe that ******************** and *********************** at Reyes&Brown Lawfirm are abusing me and making mockery of my most vulnerable state being homeless and without a vehicle in *****, when in truth they are supposed to represent me and defend my best interest with my current insurance claim. My original phone number ************ is block on their server/network and I am not able to msg them. and upon calling to get an update ********************** keeps on pretending that her phone is not working. And as for ************** I haven't heard from him in a while.My file was supposed to go thru "Verification" at their firm, and then the attorney's demand was supposed to have been sent to Progressive ( the other driver who hit me and total my vehicle). But each time I've called to get an update, (In past ***************************) and now **************************************** keep promising to get the demand sent, still, it keeps on being postpone.I am under the impression that someone or something has Attorney ************************************* (***************************) to purposely delay the whole process pertaining my case from being resolved.

  

  Business Response

  Date: 08/10/2023

  ****, 

  
  We understand your frustration and concern regarding the progress of your case at Reyes & Brown *** Firm. We sincerely apologize for any inconvenience you *** have experienced during this process. Our primary goal is to provide comprehensive and diligent legal representation to all our clients, and we take your feedback seriously.

  
  First and foremost, we want to assure you that we are committed to handling your case with the utmost professionalism and dedication. We recognize the difficulties you are facing, and we empathize with your situation of being homeless and without a vehicle. Please accept our apologies for any communication issues that you have encountered.

  
  Regarding your phone number being blocked on our server/network, this appears to be a technical issue that we will promptly investigate and rectify. Your ability to communicate with us is crucial, and we want to ensure that any obstacles hindering communication are resolved as soon as possible.

  
  We apologize for any miscommunication that *** have occurred regarding the updates on your case. Rest assured, our team is actively working on your behalf to move your case forward. While there might have been delays in the process, we are committed to resolving these matters promptly.

  
  As for ***************************************** and ***************************, we will address your concerns with them directly. We value your input and take any allegations of unprofessional behavior seriously. We will ensure that your case receives the attention it deserves and that your interests are properly represented.

  
  We understand that you're seeking timely resolution, and we assure you that we are taking immediate steps to address your case's status. Your file will be expedited through the necessary verification processes, and we will ensure that the appropriate demands are sent to Progressive, the opposing party's insurance company.

  
  Once again, we apologize for any inconveniences you've faced during this process. We appreciate your patience and understanding as we work to rectify these issues and provide you with the dedicated legal representation you deserve.
  Please don't hesitate to reach out to us if you have any further concerns or questions. We are committed to ensuring that your legal matters are handled appropriately and efficiently.

  
  Sincerely,

  
  Reyes & Brown *** Firm

  ************

• Initial Complaint

  Date:05/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Lawyers here are extremely rude. ***** in particular cannot reply to my simple question about the funds and its whereabouts and how its decided. They ***** you in documents (as a client) and leave you with nothing. I asked them for an explanation of my funds and they told me I only get 15% they also told me that its in the contract. When i asked again for further proof and saying it doesn't make sense they told me oh its not in the contract but what we have decided. These guys are straight scammers and all there ****** reviews are fake. All i have asked repeatedly is a explanation of where is my 66%. They have been telling me to come to their office so they can try to threaten me.

  

  Business Response

  Date: 05/01/2023

  Per our contract, our fees we take when a case such as ******************** goes to mediation and is settled, is 45% of the gross settlement. Our intake team outlines this with every new client that we speak to before they sign the contract.
  
  However, instead of taking 45% in this instance, we reduced our fees to *****% of the gross settlement amount to aid in paying for the medical bills, expenses, and getting a little more money in a final check to be made to ***************** 
  
  From there, the remainder of the funds are allocated to the case expenses and medical bills derived from ******************** car accident injury case. **************** had a very high amount of medical bills from this car wreck he had the misfortune to be involved in. We were able to get reductions on the medical bills for **************** of over 50% of the original total bill being charged from the first class treatment facilities **************** treated with during his recovery period following the accident. Between the medical bills being covered without any debt owed by ****************, the case expenses, **************** is to receive a check over $10,500 and no debt from his car accident we helped him with in this case. We can also state that we were able to exhaust the totality of the policy limits of the 3rd party insurance provider and were able to receive additional funds from the 1st party policy to aid in taking care of the totality of the medical bills and case expenses.
  
  The above mentioned allocation allotment is what we are trying to convey to **************** in person. Not to intimidate or threaten him. We care for our clients as if they were our family and we work tirelessly on his case to ensure they have the best medical treatment, have it paid for by the negligent party, receive no debt incurred from their accident, and receives some extra funds in their pockets for their troubles of dealing with the hassles derived from the accident.

• Initial Complaint

  Date:10/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 16th of this year, my 2 kids and I were involved in our first ever Motor Vehicle Accident. Within 6 hours I called this firm to represent me. I told the intake gentleman EXACTLY what happened INCLUDING that I was wrongly cited as at fault for the accident. They immediately agreed to represent me and my kids and told me they would first need to set up our treatment and get us into THEIR doctors. He made me sign contracts while on the phone with him and was very pushy about it -but no big deal I just knew we needed to be represented. He told me someone would call the next day to get us treatment. When my kids schools called and told me I needed to get them checked for concussions I tried calling the firm but the woman who answered said someone would call me back. I waited over an hour and needed instead to take my kids to the ER. Two women later called about where we should go, scolded me for going to the ER, but did not actually tell us where to go for treatment and both said they would call back but never called back. Then a man named ****** called and said he was the attorney, left a message, and I tried to call him back all day but never got a response. Then a woman named ******* called me and told me they decided they could not represent ME since I was at fault (after already agreeing to represent me) but said they could represent my kids and go after MY insurance if I wanted. BUT, I did NOT want this. The next morning ****** called again, did NOT even know about ******** call, and when I informed him of her call and that I had questions but was literally getting blood drawn at that moment, and asked could I call him back in 5 minutes, he said yes. I called back, he did not answer and did not return my call. So far, I have not talked to the same person twice, and I cannot get a hold of anyone on my supposed "team" for the answers to my questions. I've since requested letters of disengagement multiple times and no one will even return my call.

  

  Business Response

  Date: 03/16/2023

  Business Response /* (1000, 10, 2022/12/15) */
  The firm acquired the case the day it happened. We made multiple attempts to ensure she was contacted within the span of the 3 days that we represented her. The people in which she spoke to was our front desk receptionist, our attorney who she refers to as ****** and her paralegal ******** When we discovered the police report had put her at fault for the accident, the evidence showed she was indeed at fault and there were no witnesses to overturn the evidence, we asked her if she would be willing to still allow her children to receive treatment as our client's overall health and wellness is our number one priority and they had an Avenue of recovery through her own insurance due to her being at fault and maintaining liability insurance on her vehicle, Ms. ****** Was given the option to sign a waiver that would allow us to pursue a claim against her insurance coverage for her children's health and she refused to use her own insurance as she did not want to have her insurance paying for her children's healthcare following the incident. We then had an internal discussion and made the decision to drop all parties in the case from our representation and are not maintaining a Lien on her case. She was notified she has 2 years before the statute of limitations runs out on her case. She was also given a letter notifying her we would be withdrawing from her case.