ComplaintsforAxxess
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Complaint Details
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Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 14th, Axxess pushed out a new release to correct an issue with the EVV tracking. The new release caused me to not be able to see the majority of my patient data on the mobile application as a nurse. My phone was compatible prior to the release and all seemed fine. After over 5 weeks of me continuing to ask for a correction, Axxess has said they are not able to test it on phone similar to mine (Galaxy S9 which is a pretty popular phone) and therefore they will no longer support it. Just 3 weeks prior, I verified with another technician that my phone met the requirements in terms of the software level and such. Know that if they do a new release, they may just decide to not support a device you are using the field. They have an expectation that you will be able to buy a new one so it works easy for them. They look for easy outs when it comes to technical support and are not honest about if anything is being done.Initial Complaint
05/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
****BEWARE***** Contract is renewed every year and you have to let them know 60 days prior to renewal otherwise you are stuck with them for whole another year. ****INCOMPETENT*** They do not help you with EVV with Sandata, if you are a home care BEWARE, you might be stuck with company that does not know how home care industry work. They are known for Home Health, so don't get yourself confused. *****EXPENSIVE**** they charge you almost $400 even for one client or up to 35. there is no average. *****FEATURES*** Offline and dead system, I moved to another provides, they offer robust options. ***NOT FOR HOME CARE AT ALL*******Initial Complaint
11/03/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Signed a contract for services from this company. I was not able to cancel the contract so told the company that I would not be renewing after the expiration. The company continued to bill after the conclusion of the contract. When I asked for a refund for over payment I was told I would not be receiving one even though I pointed to a email verification more than 90 days prior to expiration stating I wished to terminate the contract.Initial Complaint
09/18/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am reporting Axxess due to the falsification of documents and billing. I initially signed up for the electronic home health documenting service with Bryan N*****. When signing up I told Bryan that I would not be able to start until March of 2022 due to not having any patients and being in the process of applying for ********. Bryan stated that the implementing price would go up soon and they were having a special promotion. He stated I would be able to lock in the price and start March of 2022 just put it in the contract. After signing, Bryan stated I see you put March of 2022, perfect and you're good to go. Someone would be reaching out on training me on the program. I was billed in August and contacted Bryan, which is not longer with the company. I was provided a contract by ************ I had never seen before which had my name typed into the signature section. I canceled all services with this dishonest company.Initial Complaint
09/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The problem is that I've been working with the outsource customer services and no resolutions with my *** (jugular vein of any agency monthly financials to get paid). They are using outsource customer service to assist with *** billing. They read off the books answering customers and do not properly train on helping customers with complex cases problems like DD access. This is not a good business practice. Compassionate is paying over 3K for 35 active patients for our agency to have efficient and effective business methods. Unfortunately, the *** software is causing my Agency's financials for *** to pay me due to having difficulty submitting in real-time RAPS/Finals, consistently having ***'s because of my inability to see them it's already processing and not processing knowing it's already submitted. Put yourself in my shoes? I would not be frustrated as a customer- I need the whole month of September not charge in my account due to the inability to bill ***. Dr. O******Initial Complaint
07/28/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Axxess Regional VP of sales **** ******* lied about their products capabilities and told us the program would fit all of our needs. we signed them on and half way through the onboarding process we realized none of their programs would fit our needs completely and we would need to pay additional $562/month for an add on to the program that still wouldn't meet 75% of our needs. Now when we complained to them that they lied to us and we don't want to continue to do business with them they are hiding behind their contract saying we can't get out of it.
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Contact Information
Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.