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Business Profile

Hospital

Tenet Healthcare Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tenet Healthcare Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tenet Healthcare Corporation has 69 locations, listed below.

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    Customer Complaints Summary

    • 115 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received a bill **** the Hospital, but it is in collections now and still does not have one to pay. Today is 07--2-2025 Time 9:43am

      Business Response

      Date: 07/16/2025

      To Whom It May Concern:

      Thank you for bringing ******************  concerns to our attention. Attached please find our response to same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Mr. ******* please feel free to contact our office at **************.

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had surgery April 24, 2025 at ***************** Hospital. Things started off badly when they called me the day prior to the surgery, demanding money before the surgery. Although my surgery was preapproved by my insurance well in advance. Put on the carpet with demands for the money, I was forced to withdraw money from a retirement fund to have my surgery, as everything had already been set up for me to be off work and have care. Unfortunately, I had post op complications and had to have additional procedures performed. As soon as soon as I was out of the hospital from the original surgery, I called the hospital to set up a plan and was told it was too soon, that all the charges were not submitted, to wait on a bill. When I got a bill, I called to arrange billing plan. A plan was set up but then they kept alerting me it was past due, when it hadn't even started yet. I have had to call several times to ensure we had the same plan, yet again, today received another note "your bill is due."I am sick and tired of them not honoring their own agreement. The payment plan is for $68.20/month, starting 7/21/25. I told them I would make the payment through my bill pay at **************** starting 7/21/25 for $75.00 month as that was the agreement.That is what I can and will do, like I agreed to. Also, when you call to speak with a management person or supervisor, the clerk cannot even connect you to anyone wilthout getting your entire life story. When you are already irate, it is disrespectful for them to do this and a waste of time, because then you have to REPEAT it all when or if you can get a supervisor!I have more surgery to go and this hospital is the one my Surgeon works at. I expect them to honor their own agreement

      Business Response

      Date: 07/09/2025

      To Whom It May Concern:

      Thank you for bringing Ms. ***** ****** concerns to our attention. Attached please find our response to same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Mr. ****** please feel free to contact our office at **************.

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 20, ********************** to ****** Hospital for pre-admission testing for surgery. I paid for the tests and the hospital then asked if I like to pre-pay my $290 co-pays for the surgical procedure, which I ******** day my *************** called and advised me that they would do the surgery in their office rather than the hospital. So for over two months I've been trying to get a $290 refund from the hospital and have been getting a royal runaround but no refund. The hospital has had 65 days to resolve the problem and have not done so. Please help!

      Business Response

      Date: 07/21/2025

      To Whom It May Concern:

      Thank you for bringing **********************  concerns to our attention. Attached please find our response to same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Mr. *********** please feel free to contact our office at **************.

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a discount offer for the balance on my account. They offered me a discount offer of $461.90. I paid $365.43 on 4/13 and they also deducted my automatic payment, from my payment arrangement, on 4/11. This made total paid $440.43. They have since taken out two more $75 payments (5/10 and 6/10) which exceeds the discount offer amount. When I called the **** have no recollection of any letters being sent and asked me to send the letter back to them confirming the amounts paid and the discount offer amount. I want the balance to be written off as promised. I dont care about a refund and simply want them to stop charging my card each month.

      Business Response

      Date: 06/26/2025

      Thank you for bringing ********************* concern to our attention. Attached please find our response to the same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Ms. ****************** feel free to contact our office at **************.

    • Initial Complaint

      Date:06/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a call from *****(?) on Sunday, 1 Jun 25, claiming to be from the business office of the hospital where I had surgery last week. Due to the foreign accent, I did not understand the reason for the call, but I called the number he provided, ************. Another man with a foreign accent took my call and wanted to collect $450 for my portion of the procedure cost. I explained that my secondary insurance would make the payment, but he said my insurance had denied the claim. I said I would check it out, which I did. The claim has not been received by the insurance company. I then called the hospital directly and was told this is a common scam. These folks need to find jobs that benefit people and stop trying to take advantage of people.

      Business Response

      Date: 06/13/2025

      To Whom It May Concern:

      Thank you for bringing ****************** concerns to our attention. Attached,please find our response to the same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Ms. ***** *******, please feel free to contact our office at **************.

    • Initial Complaint

      Date:05/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec 22, 2023 we checked in for an acute medical issue. While checking in, ALL INSURANCE INFORMATION was provided. Copies of those insurance cards were made at the facility that day, BEFORE we were seen.Starting many months later, we started recieving bills, though the insurance would cover 100% of the costs. A full 18 months later, we are told that THEY did not bill one of the government agencies on time, and so they were trying to get the money from us. This was a flat out error by *************************************. All information they needed was provided the day of service and before any service was provided. We were even told that there was no bill expected to come to ******, as all this time and so many conversations and updates were provided, they still want us to pay for the amount they can't collect due to their lateness.I have repeatedly told them, I am on ********* EBT (welfare) and this is not tenable. I'm 87 and not exactly able to go and get a job!

      Business Response

      Date: 06/13/2025

      To Whom It May Concern:

      Thank you for bringing Mr. ***** **** concerns to our attention. Attached, please find our response to the same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Mr. **** please feel free to contact our office at **************.

    • Initial Complaint

      Date:05/07/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Piedmont Medical Center (PMC) twice for the same bill and have not received my refund back. I am due $599.06. I have called and talked with their billing department and customer service but get limited assistance. The bill is in my daughter's name, *********, who had just finished high school but obviously I pay all the bills.I initially mailed a check payment for $599.06 at the end of October to finish paying the remaining balance after receiving notice. *** did not receive this mailed payment. I contacted the ************** to track the mail payment. I received notification from ************************ (***) on behalf of ***. On 12/5/2024 I paid UCB $599.06 plus the convenience fee that was posted on 12/6/24. Confirmation Code: *********** UCB reference number: ******** On 1/2/25 PMC then posted the mailed payment check #**** dated 10/23/24 for $599.06 that was already paid to their debt collector in December. The **** had lost the mailed payment and it was eventually delivered instead of being sent back to me as I was told. At either rate the $599.06 had already been paid and should not have been taken from my accounts again. Even with that at this point I should have received my money back by now for paying it twice. No one from *** or *** has made an attempt to refund my money. It is not right for them to keep my money.****************************** *********************************** P.O. ******************** 43614-0190 ************** Piedmont Medical Center P.O. ******************************************************************************************************************* **************

      Business Response

      Date: 05/19/2025

      To Whom It May Concern:

      Thank you for bringing Mr. ***** ******* concerns to our attention. Attached, please find our response to the same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Mr. ******** please feel free to contact our office at **************. 

      Customer Answer

      Date: 05/22/2025

      I have reviewed the business response and accept this resolution.

      I only wanted the money I overpaid to be refunded.  This has finally been done after several months. 

      This should not be this difficult and people should not have to wait this long for their money as you do not know someone's situation.  

    • Initial Complaint

      Date:04/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting a formal complaint against Delray Medical Center (Palm Beach Health Network) regarding deceptive billing practices following a medical visit on February 21, 2025.Summary of the Issue:Prior to receiving medical services, I was presented with an **************************** Obligation Summary" clearly stating that my total responsibility would be $750.00, which I paid on the date of service. I repeatedly confirmed with the intake staff that this would be the only amount owed. Despite these assurances, I later received a surprise bill for an additional $1,000.01.When I contacted Delray Medical Center's billing department on March 21, 2025, I spoke for 28 minutes with a representative who acknowledged that they have received many similar complaints, admitting this is a known ******** is my position that the medical center deliberately uses misleading intake practices to secure patient consent, relying on dense fine-print disclaimers that are not realistically reviewable by patients under medical distress.I am requesting the agency investigate these practices under applicable state and federal consumer protection laws, including but not limited to the Florida Deceptive and Unfair Trade Practices Act, the ************************ Act, and *************** transparency standards.Requested Resolution:- Immediate cancellation of the improper balance - Updated billing reflecting a $0.00 owed balance - Investigation into Delray Medical Centers patient intake and billing representations Please let me know if any additional information is needed to proceed with the investigation.

      Business Response

      Date: 05/12/2025

      To Whom It May Concern:

      Thank you for bringing **************** concerns to our attention. Attached, please find our response to the same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Mr. ****** ****, please feel free to contact our office at **************

    • Initial Complaint

      Date:04/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went for an emergency to coral gables hospital for 35 minutes and I have a witness, the doctor take my blood pressure and gave me ***** .After I saw a bill coming to me for $ ******* And in the bill they dont put exactly the details but I have all the report, they lie in the bill, I called them and I discovered they are doing a lot of frauds and scam to people to not contact them . And its very difficult to get an appointment with this junk hospital managers Thats why I am gonna report this hospital and put bad reviews and take them to the court

      Business Response

      Date: 04/07/2025

      To Whom It May Concern:

      Thank you for bringing *************** concerns to our attention. Attached please find our
      response to same.

      We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

      If you have any questions regarding the response to Mr. ***** please feel free to contact our
      office at **************. 

    • Initial Complaint

      Date:04/01/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm having some difficulty getting my insurance provider and Doctor on the same page. It seems that one is blaming the other for my lack of care. I have opened a complaint for **** and want to now get my Healthcare provider looped in. My provider is *************** ******, FNP-BC ********************* located at ***************************************************** I need the correct medical information to be sent to my insurance provider so they can approve coverage. I have type 2 diabetes and high blood sugar damages other organs. I have changed my diet and with the medication I'm able to manage my diabetes. Other medications along with a drastic change in my diet have failed to work for me. I'm out of medication and my health issues will only get worse with time unless this is resolved soon.

      Business Response

      Date: 04/11/2025

      Thank you for allowing us the opportunity to respond to the inquiry related to a delay in getting insurance approval for a medication.  We do apologize that it took longer than expected to get this authorization, but please note it was not due to lack of effort.  We in fact exhausted our submission and appeal attempts with the insurance company. We are pleased that ultimately on April 1, 2025, after submission of additional information the medication was ultimately approved. Again, we do apologize for how long this process took but are happy that it resulted in the desired outcome.  If there should be any further questions or concerns, please feel free to reach out.

       

      Customer Answer

      Date: 04/11/2025

      The issue has been resolved by the insurance company *****

      Thanks ?? 

       

    Tenet Healthcare Corporation is NOT a BBB Accredited Business.

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