Complaints

This profile includes complaints for Welborn Garage Door Repair's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Welborn Garage Door Repair has 6 locations, listed below.

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  Welborn Garage Door Repair

  1920 Hutton Ct STE 500 Dallas, TX 75234-9018

  
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  Welborn Garage Door Repair

  6010 W Spring Creek Pkwy STE 348 Plano, TX 75024-3569

  
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  Welborn Garage Door Repair

  1629 Smirl Dr Ste 205 Heath, TX 75032-7632

  
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  Welborn Garage Door Repair

  6401 Eldorado Parkway Suite 107 McKinney, TX 75070

  
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  Welborn Garage Door Repair

  2201 Spinks Rd Ste 265 Flower Mound, TX 75022-4451

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, Welborn Garage employee violated standard operating procedure of the company by parking company vehicle in the road blocking the entire driveway and both cars. Second, employee processed overcharges for all categories of services that are not company standard charges that were not approved.

  

  Business Response

  Date: 05/20/2025

  We sincerely apologize for the negative experience you had with Welborn Garage. We understand your frustration regarding the improper parking of our company vehicle and the the charges for services rendered. This does not reflect the high standards of service we aim to provide.
  

  We have addressed these issues internally to ensure our team adheres to proper procedures.

  As a direct result of our customer guarantee, we have issued a full refund for the cost of services per our conversation on 5/8/25. 

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 6, 2024, I had a Welborn representative come out to my house to inspect and fix a garage door that had fallen off of the rails on the right hand side. After inspection, the representative told me my garage door could not be fixed, and I needed a new garage door. The total cost was over $4,000 which did not sit right with me. I had to open a loan from ********* to fund it and put down 20% of the costs ($860). The install was to occur on December 9, and the representative lightly fixed the garage door so I could get out. Unsettled with the high costs, I had another garage door company come out on December 7. This company told me my garage door WAS fixable and performed the work. To this date, the garage door is running smoothly on the tracks. Following the repair, I immediately called Welborn Garage door (9:30 am) to cancel the December 9 garage door and install. I was told another representative needed to assist me with the cancellation. That agent called me back at 10 am and told me I needed to speak with a manager. I sent an email stating my intent to cancel at 12:16 pm. Finally at 1:00 pm, a manager did call to speak with me and expressed my order would be cancelled. What has not been cancelled is the $860 Green Sky balance, and I am still fighting to get that charge refunded by Welborn to Green Sky. This is something that shows up on my credit report and is not applicable as NO work was performed by Welborn. I need Welborn to refund the charge so the loan is also cancelled.

  Customer Answer

  Date: 01/21/2025

  At 11:15 am, I received a call from Welborn Garage. They worked with their accounting department to issue a credit to my ******** account and my account shows a $0 balance. There is a finance charge of $0.23 on the account, but I am under the assumption Greensky will remove that as it is a finance charge on an amount that has thus been credited.

  

  Business Response

  Date: 01/21/2025

  Thank you for speaking with me earlier today regarding this matter. I apologize for this not being done in a timely manner, but the ******** account should now reflect that there is no longer a balance. I appreciate you taking time while on the phone with me to confirm that the account no longer shows a balance. If you have any questions/concerns regarding this issue or if there is something else we can assist with please let us know.

  Customer Answer

  Date: 01/21/2025

  I have reviewed the business response and accept this resolution. Thank you for the quick resolution!

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a $3500 garage door opener.stopped being able to close.I called after hours to see if I could get a repair person out to look at the opener. My wife and I are both senior citizens.Not able to do a lot of trouble shooting. I called and the lady was very nice. Told her I wanted to get after hours help. She took my information and later I got a call from another lady.I told her what the problem was and that the door was only click. No up or down. Ok its warranty.i can get you in on Thursday afternoon.No chance to say I need my door closed tonight. Or closed tomorrow and the next night. I would have gladly paid if I needed too.Just needed a little help. I knew was under warranty .Wasnt looking for anything free of charge. Its all about the money. Sad

  

  Business Response

  Date: 07/02/2024

  We reached out to the customer and started the call off stating that we were reaching out because of the BBB review and apologized because we missed the **** when providing them service. The customer stated he left the review because he was under the impression that we are available for service 24hrs. He had mentioned to our after hours call center that he was looking for late service and when he spoke to a second representative, he was not offered a way to have us fix the issue or get the door closed for the night. He stated he is not able to run the door manually easily, did not have anyone available nearby that could help get the door down, and that he would have paid for late service if he had too. 
  
  We explained that this is where we missed the ****, as the second representative they spoke to should have offered our after hours services or to have the customer speak with a manager to see what we can do to resolve the issue for the night. We advised that we always do what we can to make sure our customers are taken care of and apologized that this was not their experience. 
  
  We asked if the customer still needed help with their door; They stated they did and that they are reluctant to leave to run errands while leaving the garage unsecured. We asked if they would be available for one of our techs to come out and see what we can do to get the door down and resolve the issue today. Customer stated that they would be available if we can send someone out. He advised he will get them on the schedule to have a tech come out today and that the timeframe would probably be about 12-12:30 at the earliest. Customer was agreeable with this solution. 

  Customer Answer

  Date: 07/02/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:10/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $99 Paid
  
  There were no issues with the garage door. It was not working cause of the emergency release and reset red lever. The man that came out to find out the problem was clueless. He was careless and was trying to identify the issue. I had a cover on my brand new car which was in the garage. He kneeled on top of the driver side roof edge and dented my car when he was messing with the garage door opener. He was clueless and did not know what the problem was and provided false information. I noticed it afterwards and called them but my call kept going straight to their voicemail. I was sick and it was difficult for me to deal with them at that time. I knew they wouldn't care. And it was a headache and worsening of my medical symptoms. I believed at that time I had exterior warranty coverage however I later found out it would not cover dents. To fix the dent I needed to pay $300. Due to my disability/medical conditions and severe fatigue and victim of sexual assault with severe trauma and moving and COVID delayed the issue. What takes a normal person one small step to get done takes me 500 steps to get done. I took pictures and Wellborn garage door began to give me a lot of runaround and waste of time. The manager never saw the picture and said he saw the picture and it did not match and stated false information and completely avoided the problem and got rid of me and told me never to contact them again. Extremely rude. I knew from the beginning they would not do anything regardless of evidence. What happened here was wrong and the way the manager rudely left a message on my voicemail was very offensive. I explained to him the situation and in the picture it's clearly evident that the dent was caused due to him kneeling hard. Total damage they caused is $300 and $99. Every time I see the dent I am reminded of this business 's offensive treatment towards a weak, sick, disabled person and the damage they caused. $300 for a disabled person is lot of money.

  

  Business Response

  Date: 12/28/2022

  Business Response /* (1000, 5, 2022/10/17) */
  I want to sincerely apologize for the inconvenience this has caused you. I want to express how sympathetic we are towards your personal situation. Our goal is to provide the best service possible. Anytime we don't meet those expectations, we are committed to making it right. We do make mistakes but guarantee 100% customer satisfaction. I would love to personally speak with you and get the situation resolved. In addition, I would like to hear how we can improve as a company overall. My direct line is (972) 978-9127. I just left a VM at 11:39am and will call again this afternoon. We are going to be refunding the $99 service fee and the $300 for the vehicle dent. A refund check of $399 has been mailed.
  
  
  Consumer Response /* (2000, 7, 2022/10/23) */
  (The consumer indicated he/she ACCEPTED the response from the business.)