We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Modani Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I am rejecting this response because:   I did purchase the protection plan for 5 yearsThe protection plan is telling me that this is a manufacturer defect that should be covered by the claims department. The claims department is telling me it is  considered accidental and should be covered by the protection plan. My protection plan info is as follows.

    Furniture is on invoice #******
    05-04-24 
    Policy #UNI236761 
    5 year policy was added and paid on invoice #******

    Business Response

    Date: 08/09/2024

    Customer has already agreed with our **************** agent for a technician visit to assess the issue with the bed, customer did provide us with the pictures needed to process the claim. 

    Dresser was delivered 5/2024 in perfect conditions, no damage, and 3 months later sent us a picture of the drawer face, what looks like something bump/feel on the face of the dresser and damaged it. 

    Modani is not responsible for damages done after delivery. Pictures attached show the item delivered in perfect conditions, and the damaged done 3 months after unfortunately is a damage due to usage by client, and as the client did not purchase a Protection Plan for accidental damages, no actions can be taken, per our Terms and Conditions.

    Business Response

    Date: 08/12/2024

    As showed on pictures provided, the damage is not manufacturer, it was done by the client during usage 3 months after delivery, therefore client has to continue the claim directly with the Protection Plan customer service. 

    Customer Answer

    Date: 08/12/2024

    I am rejecting this response because:  this is your protection plan and you can speak with them directly to get a resolution. How can you be sure this is not a manufactured defect? Are you saying thats normal for the dresser draw to break 2 months after purchase? 

    Customer Answer

    Date: 08/10/2024

    Also we let both the Modani claims department and the protection plan that this happened when using the draw. It came apart when pulling the draw open. As seen in picture it broke from pulling draw open. If it was bumped, wouldat it be dented? Wouldnt you think they could at least come look at the furniture to investigate. 

  • Initial Complaint

    Date:03/18/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I am rejecting this response because:   

    I am surprised they could not share the video I sent them showing how the slats move inside the bed frame. Regardless of the mattress size or weight, no slat/platform should be floating in the bed frame. The technician they sent did inspect the bed and said they cannot fix it. This response is different from "Everything is correct". I did inspect the bed in the store after it was delivered to us and their slats did not move. I have used the same size mattress that the store has used for display. Moreover, where in the product description has it mentioned the minimum mattress size and weight?

    Business Response

    Date: 04/02/2024

    Modani sent inspections after delivery and confirmed assembly is correct, No damage or defect, picture attached.

    The mattress used by customer is not heavy enough, therefore it moves when used.

    Customer Answer

    Date: 04/05/2024

    Sharing the video of the product. I don't think anyone agrees this is how a bed costing about $2000 should be. 

    Business Response

    Date: 04/08/2024

    Modani sent inspections after delivery and confirmed assembly is correct, No damage or defect were found on this item, it is up to manufacturer standards. 

    Customer Answer

    Date: 04/08/2024

    I am rejecting this response because:   

    the response is not correct. What a shameful repetition of lie.

  • Initial Complaint

    Date:10/23/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The doors on the buffet that was delivered need adjustment. I have the product 2-3 weeks.I called and sent pictures to the customer service and there reply was Unfortunately They dont service ,if you did not see the problem when delivered.

    Business Response

    Date: 10/26/2023

    Modani terms and conditions provide a 7 day period after delivery to report any defect or damage upon arrival. 

    If defect or damage occur after this period **************** needs to evaluate the possible reason for this issue to have happened. 

    Please contact our customer service and request an evaluation of your case for further assistance.

  • Initial Complaint

    Date:10/23/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reviewed the business response and accept this resolution. pite my best reasonable efforts, I cannot get any response from Modani.

    Business Response

    Date: 11/07/2023

    Modani **************** received a claim thru our Claim www.modani.com on October 20th 2023 ( Friday ) our **************** Department can only reply within 24-48hrs after receiving the claim, Monday thru Friday .

    Customer was contacted back October 23rd ( Monday) during this conversation we apologize for the inconvenience, and advised customer our next shipment ETA is currently 12/2023 for this model, and provided as compensation a 10% Store credit ( $200) from his order for the inconvenience. 

    October 24th, Customer accepted the Store Credit, and Store Credit provided, as well as ETA 12/2023 for replacement pieces pending to be delivered, our Representative advised the item currently has ETA 12/2023 - and *******. will keep track of the shipment in case there is any delay, to what the customer agreed.

    No further actions pending on our end. 

  • Initial Complaint

    Date:10/11/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reviewed the business response and accept this resolution. 
    They responded via email and I do have the tracking number. Thank you so much

    Business Response

    Date: 10/26/2023

    Modani last update to our customer was provided via email on 10-20-23, this email provided customer with shipping ETA and tracking information for order. 

    Our Shipment provider portal indicates delivery ETA 10-26-23 / 10-27-23

     

     

  • Initial Complaint

    Date:08/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I am rejecting this response because:  

    There were over ***** tables sold without any issue, so Im the unlucky person who got the defect table. Your answer is unacceptable and it shows how bad your customer service is. And again, as I said, marble table cant be curved up and you lied to your customer about the material. Ill let everyone know about this and tell them never buy at your store. 

     

    Business Response

    Date: 09/05/2023

    Customer Service spoke to customer last week, and advise the table is in fact, as advertised Marble, our production has not been reported any manufacturing defect with this model, and we sold over 2K quantities of this table with no issue. 

    Purchase was delivered 1/2022 - No additional Protection Plan/ Insurance purchased with sale. 

    Any damage reported after the 1year of use, is no longer Manufacturing defect.

     

     

    Business Response

    Date: 09/06/2023

    Modani has advised and ensure our client the material of the table is Marble, we have our production confirm as well on records the material used for this model. 

    Item was delivered over 1year ago, therefore is not applicable for claims. 

    Our Terms and Conditions provided at the moment of sale on customers invoice, are also available on our website for review.

  • Initial Complaint

    Date:06/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chairs ripped apart, only one year old. Worst quality products. Poor management and customer service. Do not get on phone or call you back to help.

    Business Response

    Date: 06/15/2023

    Order delivered 2/2022 - Per Modani Terms and Conditions, customers have to submit a claim within 7 days of delivery.

    3/2022 - First Claim submitted - Replacement Order Issued and Delivered.

    4/2022 - 2nd Claim Submitted - Customer was offered to keep the chairs AS Is for a 25% Discount or Replace them again

     Customer Agreed to keep the Chairs AS IS for a 25% Discount,

    Customer was advised if accepted, this item would no longer be eligible for any future claims, and accepted. (Conversation screenshot attached) 

    Refunded to his original payment method (Financing) 25% Discount - $332.24, 

    6/2023 -New claim for the same item, Customer was advised, per agreement made ***** and 2 months prior, no further actions can be taken on our end. 

    Modani followed all Terms and Conditions of this Sale. 
    No further actions applicable.

Modani Furniture is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.