Business ProfileforRestland Funeral Home

When we went to the cemetary to take a look at the plots we found that our grandmother (who passed away in Dec 2018) was supposed to have a marker put on her grave and this never happened. When we brought it up to Restland we were told they would look into it &get back with us. I asked about it repeatedly and kept getting the same comment, we will look into it. Finally they sent us a rendering of the marker in July and asked us to approve. We did that & then waited. I never heard back from them so I had to contact them to get an update. I was told again they would have to look into it. Finally I was told that they never got the approval so they never did anything. You would think they would have followed up since they already messed up by not providing the marker 5 years earlier. It took numerous emails but they sent the Docusign again and asked us to approve. We did this on November 10th. I had an email from ***********************, the Family Services Supervisor acknowledging that they received the completed document & would get it ordered. I asked for a rush. I never heard back from him or anyone else. So I emailed again yesterday and received another docusign stating that they had never received the aprpoval and I needed to get that done before they could order. I asked for an explanation and I didn't get a single response. I wrote to another manager and didn't receive any response from her either. I forwarded his email from November 10th showing him he said he received it. He never acknowledged that either. So yet again I approved the marker and got another email saying it has been ordered. I asked for an explanation. I asked for a higher up managers name. I asked to have the marker expedited. I never received any response for any of this. I find it amazing that an organization this large would drop the ball on something like this in the first place but another 3 times & no one will lift a finger to accept responsibility.