Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          CC Carpet has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • CC Carpet

              7600 Ambassador Row Dallas, TX 75247-4808

            • CC Carpet

              1805 Reliance Pkwy Bedford, TX 76021-6109

              BBB Accredited Business

            • CC Carpet

              1300 S Bowen Rd Arlington, TX 76013

            Business ProfileCC Carpet

            Floor Coverings
            Multi Location Business

            Contact Information

            7600 Ambassador Row

            Dallas, TX 75247-4808

            Get Directions
            Visit Website
            (214) 631-0704

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers carpet, wood, laminate, ceramic tile, vinyl tile, countertops sales and installation.

            Business Details

            This is a multi-location business.

            Find a Location

            CC Carpet has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • CC Carpet

                7600 Ambassador Row Dallas, TX 75247-4808

              • CC Carpet

                1805 Reliance Pkwy Bedford, TX 76021-6109

                BBB Accredited Business

              • CC Carpet

                1300 S Bowen Rd Arlington, TX 76013

              Location of This Business
              7600 Ambassador Row, Dallas, TX 75247-4808
              BBB File Opened:
              3/8/1990
              Years in Business:
              16
              Business Started:
              5/9/2007
              Business Started Locally:
              5/9/2007
              Date of New Ownership:
              4/19/1989
              Business Incorporated:
              5/9/2007
              Type of Entity:
              Corporation
              Additional Contact Information

              Fax Numbers

              • (214) 905-9143
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/12/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Was told before installation of all new floors by CC carpet that they would cover my ********************* would be clean, I would not have a problem.I myself at 63 yrs old moved all furniture to garage-which they knew, but workers used my clean-organized w new shelves-garage as a work station, dust everywhere!!. Took weeks of cleaning. I also have many TOO many valleys and dips and cracks and glued together pieces w/half cut planks. The subfloor was not level so every time you walk through the house its big valleys and dips. Again lots of repaired 1/2 cut planks. This is supposed to be brand new flooring. **The mess was unbelievable over 1/2 of grout on every single item I owned, I spent over $1000 with people cleaning $12,000 cash to these people. I still have a loan for $7000 of it. Im not happy welcome to *****. I have been in RE fir 25+ years Ive never seen a company treat its ************** clients like this, they took the money and nvr came back!!
              Read More
              Read 10 More Complaints

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Danette S

              01/09/2023

              I like to think that going with a local company is good, that is not the experience I got here. Floor was installed and after multiple repairs from breakage, I am now being told to shut up and take the offered upgrade... no matter if I am happy with the choice or not. A upgrade is not always better, especially if you are no longer considering the ****************. More Money doesn't mean better. I have to live with this floor and I want to be happy with it. This is all I ask, but instead I am being told to take the upgrade and shut up and go away. CC Carpet installed ****** Flooring in my house and now expect me to say Thank you for a upgraded floor color I don't like and choose. Refund no longer a option. Contacting CC Carpet always leads to the same few people disrespectful people who put customer service and the bottom of the to do list. Trust me, take your money and go somewhere else besides CC Carpet and ****** Flooring!
              Read 1 More Customer Review

              Local BBB

              BBB serving North Central Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.