We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fitness Center

Gold's Gym International, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Important information

  • Customer Complaint:
    The BBB complaints and customer reviews reflected on this BBB Business Profile are for the corporate-owned locations only.

    A portion of Gold's Gym locations are owned and operated by individual franchises. These locations are separate legal entities and are responsible for addressing their own BBB complaints and customer reviews. Consumers should be able to locate a separate BBB Business Profile for a franchise location by searching on bbb.org.

    Consumers are encouraged to review their contract to determine if their agreement is with a location that is owned by the corporate office, or if it is owned by a franchise entity.

Complaints

This profile includes complaints for Gold's Gym International, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gold's Gym International, Inc has 32 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 71 total complaints in the last 3 years.
    • 28 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was incorrectly charged $16.24 for a visit that was supposed to be free due to my ************ membership through ******** Advantage. Although my main membership is in the ******** location, I was told that I had 10 visits that I could use at the ******* location. I did not even go to the ******* location for more than 2 times this year.

      Customer Answer

      Date: 07/19/2025

      After several phone calls this morning, I went in person to the gym. At first an employee was unwilling to help me, but another employee took the time to research the charge and show me that I had purchased a cap on the same day of my visit. It did take some time (20 minutes) to research my account and because the employee printed out the receipt, I am withdrawing my complaint, as well as the request for the $16.00. 

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I found signed up for a membership for gold's gym location *********** in ******, ***** online. It took me to the website told me that I would be paying $32 a month. Told me that it was a ***** to start up which I was charged, only to find out once I get to the gym that I'm supposed to pay $32 a month but I have to upgrade to use that gym. The lady explained that it's a level 3 facility and the other gyms are level too. Now. I would consider that to be false advertisement as when I go online and choose the Burnet road location to actually sign up for the gym, it tells me that I am now a member of that gym. I signed up for that particular location as it is close to my job now. The issue is I had to drive 25 plus minutes just to get to the gym to be told that I did not have access to it. She did inform me that since it is the beginning of the gym opening that I would be able to access the gym for today, but anytime going forward I would not have access to the gym that I signed up for. Then she informs me that my billing is supposed to be the second of every month but because they activated an old membership when I've never had an actual membership with gold's gym before one was opened up under my name and then canceled by myself. After finding out that it was my billing was not going to be on the 2nd of every month. It would be on the 10th of every month. I don't appreciate the misinformation and I don't appreciate the false advertisement. I don't appreciate being told multiple different things and I don't appreciate my time being wasted. This is the exact reason why back in 2010 before moving out of ***** I left gold's gym.

      Business Response

      Date: 07/07/2025

      Per our records, after Mr. ***** joined under the incorrect membership, he was enrolled under the correct membership as of July 2, 2025. He has since been using our Burnet location in ******, ** and even made purchases in gym. This complaint seems to have been addressed and resolved at this time.

    • Initial Complaint

      Date:06/05/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my membership talked to whoever was at the desk this was a few months ago golds continued to draft money from my account until my debit card changed then started sending me bills and now a collections agency I havent worked out at golds in almost two years now they want 170$ the gym sucked and the employees were rude too

    • Initial Complaint

      Date:05/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined Gold's Gym on a month-to-month membership in October 2024. Shortly after, I attempted to cancel my membership. However, there were no clear cancellation options available on the app, and my repeated calls to customer service went unanswered. The gym also did not provide an email address for support or cancellation inquiries.Due to a disability at the time, I was unable to physically visit the gym to cancel in person. As a result, I removed my payment information to prevent further charges. Despite never using the gym and receiving no assistance from their staff, Golds Gym continued adding monthly charges and late fees, which have now accumulated to $260. I have recently been informed that my account was sent to a debt collector.I believe these charges are unfair. I made good-faith efforts to cancel but was met with no support or accessible options. Requiring in-person cancellation without alternatives is unreasonableespecially for someone with a documented medical condition.Desired Resolution:I am requesting that Golds Gym waive the $260 balance and remove the account from collections. I am also asking that they improve their cancellation process to include accessible, remote options for all customers.

      Business Response

      Date: 06/04/2025

      June 4, 2025

      Consumer: *** *****
      Complaint ID#: ********

      To Whom It May Concern:

      I am in receipt of Mr. ******* BBB complaint regarding his delinquent Golds Gym membership and the balance waiver hes requesting.

      Mr. ***** enrolled himself online on October 7, 2024 for a Month-to-Month membership. When he purchased his membership online, he was asked to read all terms and conditions that came with his membership purchase.He then finalized his purchase agreeing and acknowledging understanding of all terms presented, including Cancellation terms and requirements.

      Per Mr. ****** membership agreement, which we have taken the liberty to attach, paragraph 9 titled Cancellation and Freezes lists the numerous ways Mr. ***** can request cancellation of his membership, so long as he provides a 30-day written notice. This written notice can be delivered to Golds Gym via in person, by mail, or electronically by email at ***************************************** Members are not limited to only request cancellation in person. Furthermore, members can also submit their cancellation request by simply visiting our website and selecting the Cancellation Request option.

      We have concluded that Golds Gym never received a cancellation request from Mr. ***** prior to May 14, 2025, which was also expressed to Mr. ***** via email by the General Manager of his Golds Gym location in ******, **. Mr. ****** choice to stop using our facilities does not automatically terminate his membership. For this reason, his membership remained active and was not terminated in our system until payment of 3 months worth of dues defaulted, which can be explained by Mr. ****** action of stopping payment through his financial institution.

      At this time, Mr. ***** is not eligible for a billing adjustment or balance waiver, as Golds Gym has no record of receiving a written cancellation request, or even any cancellation attempts in general. The current balance reflected in Mr. ****** account of $263.98 requires immediate payment and can be settled by calling our team at ************ if hes unable to visit his local club to make payment in person. Collection notifications will continue until Mr. ***** has brought his account in good standing.

      Thank you for allowing Golds Gym the opportunity to respond to Mr. ****** BBB complaint.


      Sincerely,

      ***** **********
      Director, ***************

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my membership, the man behind the counter said everything was taken care of, now a Law firm is contacting me trying to get ***** from me or turn me into the credit bureau!!!! Im 83 years old and don't understand what is going on!!!!! My friend cancelled hers at the same time and it went fine. Went down to the location and got ZERO help. This company is the biggest scam, I am not the only person I know of of this happening to.

      Business Response

      Date: 05/15/2025

      May 15, 2025

      Consumer: ****** ********
      Case#: 23318347

      To Whom It May Concern:

      I am in receipt of Ms. ********* BBB complaint regarding her Golds Gym membership and the balance waiver request.

      The membership for Ms. ******** was started on October ****** and was scheduled to bill every month on the 25th for her membership dues of $38.01. After further research, we can confirm that we received Ms. ********* written cancellation request on February 4, 2025. We have taken the liberty to attach a copy of the cancellation requested by Ms. ******** via email to our *************** Per the cancellation terms of Ms. ********* Golds Gym Agreement (Also attached for reference), all Members are required to provide a 30-day written notice and final dues payment to cancel their membership.

      For this reason, Ms. ********* last billing date was scheduled for March 2, 2025 (Indicated in our response to the members cancellation email) but that billing declined due to the card on file being Invalid and her bank account rejecting payment on February 2, 2025.  The current balance reflects that final payment that Ms. ******** was responsible for as well as the billing from February 2, 2025 that also declined prior to Ms. ******** requesting to cancel her membership.

      At this time, the current balance reflected in Ms. ********* account is considered legitimate based on the documentation we currently have showing a cancellation request in February 2025. Please note, we will continue collection efforts until this balance of $96.02 has been paid in full.

      Thank you for allowing me the opportunity to respond to Ms.********* BBB complaint.

      Sincerely,

      ***** **********
      Sr. ************* Manager

    • Initial Complaint

      Date:05/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the gym and canceled my membership in January and moved out of the state. Whoever was working the computer must have done something wrong because they continued to try and bill me $100/month. I did not pay it because I have not been back to the gym. I told them what happened and instead of resolving it they sent the debt to a collection company who is now contacting me for something I canceled.

      Business Response

      Date: 05/12/2025

      May 12, 2025

      Consumer: ****** ******
      Case ID#: ********

      To Whom It May Concern:

      I am in receipt of Mr. ******** online BBB complaint regarding his balance for Golds Gym.

      After further review of Mr. ******** Golds Gym account,his membership was terminated in May 2025 due to non-payment. His account currently reflects a past due balance of $420.00, which consists of membership dues billed from February 2025 through May 2025, caused by a chargeback dispute from the member for the month of January 2025.

      Per the terms and conditions of Mr. ******** membership agreement,specifically, paragraph 9 titled Cancellation and Freezes, there are numerous ways Mr. ****** can request cancellation of his membership, so long as he provides a 30-day written notice. This written notice can be delivered to Golds Gym via in person, by mail, or electronically by email. Members are not limited to only request cancellation in person.  

      We have concluded that Golds Gym never received a cancellation request from Mr. ****** in January 2025, which was also expressed to Mr. ****** via email by the ** of his Golds Gym gym in ******, ** on April 23rd 2025. Mr. ******** membership was terminated on May 12, 2025 due to 3 months worth of dues that accrued and has not been paid to date.

      At this time, Mr. ****** is not eligible for any kind of billing adjustment, as again, Golds Gym does not have record of receiving a cancellation request from him. The current balance reflected in his account of $420.00 requires immediate payment and can be settled by calling our team at ************ if hes unable to visit his local club to make payment in person.

      Thank you for allowing me the opportunity to respond to *********** online BBB complaint.


      Sincerely,

      ***** **********
      Senior ************* Manager

      Customer Answer

      Date: 05/12/2025

      I am rejecting this response because:   I went in there physically and the person working said I was good to go.  So they probably dont have a record of it because that person made an error on their end. 

      Customer Answer

      Date: 06/20/2025

      I canceled my membership and never stepped foot in the gym again.  It is $100 a month.  When they charged me that I told my bank that I canceled and they stopped paying.  Now it is somehow $300.  I canceled and they messed up on their end.  Im not paying for something I did not use. Thank you for understanding.  

    • Initial Complaint

      Date:05/05/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint regarding Golds Gym Belterra (**) due to serious billing issues, unauthorized charges, and being completely ignored after several polite attempts to resolve the issue.I signed up for my own membership, but my account was registered incorrectly under a different name (******* **** instead of my legal name **** *****). I asked multiple times at the front desk to correct this, but nothing was done.Due to payment issues with my card (foreign currency + freeze), my open membership balance and decline fees (around $148 total) were wrongly transferred and charged to my host ************************** credit card (ending in 1501), without his knowledge or permission.Although our accounts were somehow connected in the gyms system, neither of us authorized any financial sharing or charges between us.On April 23, 2025, I contacted the gym by email. On April 28, I followed up after no response. Still, I was ignored. I also emailed Golds Gym Corporate, but the mailbox is no longer monitored.This situation caused serious financial stress and was handled in a completely unprofessional way. I am asking for:-Full refund of $148.23 to Francesco ******** card (unauthorized charge)-Correction of account names (**** ***** and ********* *******)-A formal apology or explanation from Golds Gym Belterra for the mishandling and unauthorized charge I have full documentation, including screenshots, statements, and all email records.Desired Outcome:Refund of $148.23 to ********* ******* and a formal apology + correction of the accounts.

      Customer Answer

      Date: 05/13/2025

      On May 13, Golds Gym attempted to charge my account again, even though I officially canceled my membership via email on May 4.

      On that same day, ***** ******** replied to my cancellation, saying she had called me several times. I immediately answered and made it clear that I prefer written communication for documentation purposes.

      This shows that they had already seen my cancellation, yet they failed to respond in writing and later tried to charge me anyway. I find that not only unprofessional but also disrespectful.

      I am now requesting additionally a written confirmation of cancellation, and I ask that Golds Gym stops all future billing attempts.

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a loyal Golds Gym member for approximately seven years, with the past year and a half spent at [Golds Gym Location]. I am reaching out to formally express my frustration regarding recent changes under the new management.For the past year and a half, I have regularly used the J-hooks in the back room squat rack without issue. However, since the new management took over, all accessoriesincluding J-hooks and bandsare now locked away. I was told this was due to concerns about theft, but as paying members, dont we already contribute to the gyms insurance and upkeep? Additionally, there are security cameras in placeshouldnt management be ensuring that equipment is protected rather than restricting access for all members?What concerns me even more is that after I raised a complaint about this policy to management and left a review online, J-hooks were then completely prohibited from use. This feels like a retaliatory action directed at me for speaking up, which is both unfair and unprofessional. It is unacceptable for dedicated members to be penalized for circumstances beyond their ********** a long-standing and committed member, I am deeply disappointed by these changes. I would like a response from ownership regarding how this will be addressed, as it is unfair to restrict paying members from using essential equipment. Please let me know how this situation will be resolved.Thank you for your time. I look forward to your prompt response. This happened a few days ago I go in today now it's unacceptable to me.

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sept 2022 I had hip surgery. I became injured in May 2022. I went in person and let Golds Gym associates know what had happened and that I wouldnt be able to go to the gym for a good while, if ever again. They agreed that my medical conditions did meet their medical cancellation policy, so I filled out the cancellation contract with a woman I cannot remember the name of because this was 3 years ago. I was told I would receive a copy, but I did not. I paid all final dues to include the following months and was told I was good to go. Later that year, a couple of weeks before my surgery, they are saying that they need more evidence of medical necessity, so I send them the profile I was given while on Active Duty prohibiting me from doing anything that may further my injuries. I, again, get the good to go. A year later in 2023 they are saying I owe roughly $160 on my account and asked for me to submit supporting documents, so I forward the e-mail previously sent with the documents. They refuse to accept that due to me not having a copy of cancellation form which had not been sent to me. In hindsight, I absolutely acknowledge that I should have requested a copy/ taken a picture of it, but I did not expect for a large business such as Golds to pull something so bizarre. Here we are now 2025, they reached out through collections late last month in January stating I still owe them money. It is not hitting my credit, so I am not entirely worried about fully disputing; however, if this is what they would do to someone that had medical reason to cancel, I can only assume they are doing it to others. I would like for this to not keep happening, but I would rather them annoy me than give them more money than what was owed. If you need any other supporting documentation, please let me know and I would be happy to look for it!

    • Initial Complaint

      Date:03/15/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Golds gym did not inform me of this slimy $65 "maintenance fee" when they signed me up for a membership out of a sheer lack of diligence from the employee at the time, 2 months later I am paying over $110 this month for my membership as a college student who tracks every dollar leaving his account as I am trying to pay for school. I think that the fact that the employee I talked to on the phone admitted i should have been informed about this fee when I signed up gives me the right to a refunds or at least a refund then a few months delay on this fee now that I have been properly informed (in the worst way possible)

      Business Response

      Date: 03/18/2025

      March 18, 2025

      Consumer: **** *******
      Case#: 23070088

      To Whom It May Concern:

      I am in receipt of Mr. ******** online BBB complaint regarding his Golds Gym membership and his dispute on the terms he agreed to.

      Per the terms and conditions listed in Mr. ******** Golds Gym Membership agreement, referenced below and in the attached copy, Mr. ******* agreed and understood that he would bill for an annual fee on 3/15/2025.

      BY SIGNING BELOW, I ACKNOWLEDGE AND AGREE THAT I HAVE READ THIS AGREEMENT IN ITS ENTIRETY, I AGREE TO ALL TERMS, AND I HAVE RECEIVED A COPY. I FURTHER CONSENT TO USE OF AN ELECTRONIC SIGNATURE TO RECORD MY AGREEMENT TO THE TERMS.

      Thank you for giving me the opportunity to respond to Mr.******** online complaint.

      Sincerely,

      ***** **********
      Sr. ************* Manager

      Business Response

      Date: 03/18/2025

      March 18, 2025

      Consumer: **** *******
      Case#: 23070088

      To Whom It May Concern:

      I am in receipt of Mr. ******** online BBB complaint regarding his Golds Gym membership and his dispute on the terms he agreed to.

      Per the terms and conditions listed in Mr. ******** Golds Gym Membership agreement, referenced below and in the attached copy, Mr. ******* agreed and understood that he would bill for an annual fee on 3/15/2025.

      BY SIGNING BELOW, I ACKNOWLEDGE AND AGREE THAT I HAVE READ THIS AGREEMENT IN ITS ENTIRETY, I AGREE TO ALL TERMS, AND I HAVE RECEIVED A COPY. I FURTHER CONSENT TO USE OF AN ELECTRONIC SIGNATURE TO RECORD MY AGREEMENT TO THE TERMS.

      Thank you for giving me the opportunity to respond to Mr.******** online complaint.

      Sincerely,

      ***** **********
      Sr. ************* Manager

    Gold's Gym International, Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.