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Business Profile

Essential Oils

REVIVE Essential Oils

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Essential Oils.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against Revive Essential Oils regarding 2 defective wall diffusers I purchased from them. The diffusers do not function as advertised, and, in addition, the wick inside the diffuser completely absorbed a full bottle of an expensive essential oil I purchased directly from Revive.Upon contacting their customer service, I was met with refusal to issue a full refund or replace the lost essential oil, despite the fact that the issue was caused by a defective product they sold me. Their unwillingness to take responsibility for their faulty merchandise and the financial loss I incurred is unacceptable. They have in writing expressed that I can get a refund for the wall diffusers. This has taken several days to get clear communication. I have not received a refund at this time. I request that Revive Essential Oils either refund me for the essential oil that was completely wasted due to their defective product or provide a replacement bottle at no additional cost. I believe that businesses should stand behind their products and honor reasonable refund or replacement requests, especially when a defect is involved.I appreciate your assistance in resolving this matter. Please let me know if any further information is needed.

    Business Response

    Date: 03/06/2025

    We have sent a return label to allow the customer to return the diffusers to us. Once we receive it back, we will issue a full refund for the items.

    Customer Answer

    Date: 03/06/2025

    I am rejecting this response because:   
    I want a refund for the vanilla essential oil that I purchased and was 100% used by the defective product. this is an addition to the two wall units being refunded. 
    it makes no sense to me why Revive would not refund the product that was used by the defective wall unit. It was no fault of my own that the entire bottle of oil was soaked up by the wick and the diffuser. 
    I have sent back the wall diffusers, and the empty bottle of essential oil to Revive already. 
    The revive website shows that the diffuser is Safe, long-lasting scent guaranteed. 

    Why would that guarantee not cover the essential oil that I purchased too?

    Business Response

    Date: 03/10/2025

    I have refunded the oil that was used as a one time courtesy 

    Customer Answer

    Date: 03/10/2025

    I am rejecting this response because:   I havent received a refund for the 2 wall diffusers. The items were received by Revive on March 8 according to tracking. 

    Customer Answer

    Date: 03/23/2025

    I still have not been refunded for the 2 diffusers I retuned. The tracking shows the merchant received the items on March 8. Id like an update please. 
    thanks. 

    Customer Answer

    Date: 03/23/2025

    Ive disputed the charges with my credit card company. 
    here is the tracking number for the returned merchandise. 9434 6111 0550 3573 6420 14

    Customer Answer

    Date: 04/01/2025

    Label provided by merchant attached 

    Business Response

    Date: 04/02/2025

    Customer has been refunded for both the diffusers and the essential oil. The essential oil was refunded March 10th.

  • Initial Complaint

    Date:12/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent with Revive Essential Oils $173.34 and upon receiving the products I paid for, I found out that three products were leaking due to poor quality lids/caps. I emailed the company immediately on 12/5/24 (eleven days ago) informing them of the issues. Since then Ive been waiting for the company to replace at least one of the products which leaked out significantly but the company is extremely slow to respond and keeps playing an e-mail tag (I got two email replies in the past 11 days) but avoids replacing the faulty item. I asked for a product replacement. It has been 11 days since my initial email and the customer service has not mailed out a replacement yet. This is a frustrating and disappointing experience, and an example of a very poor quality customer service. Im unsure Ill shop with ********************** again. Im posting this as I also want to warn other shoppers that Revive Essential Oils does not respond to email communication in a timely manner and does not replace faulty products in a timely manner.

    Customer Answer

    Date: 12/25/2024

    I would like thank BBB for contacting the business on my behalf. Thank you so much for all the great work that you do. The business (Revive) mailed me the replacement and I received it yesterday. Im satisfied with this solution and would like to mark this case as Resolved. Thank you so much again! I very much appreciate your help. 

    Business Response

    Date: 01/08/2025

    Customer received an email back with replacement information. Replacement has since been sent and delivered to customer. 

    Customer Answer

    Date: 01/08/2025

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:11/27/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company website offers a 100% satisfaction guarantee, with free return shipping if you are dissatisfied with their product for any reason.These essential oils are not comparable to those I currently use from Young Living, although they are touted on the company website as being ************* order # ******** totaled $109.31.I have emailed several times, and received no response. Their phone answering system directs you to hang up and email the address I have been using.Their satisfaction guarantee indicates a FULL REFUND, within 100 days on all items, even open items.I want a full refund.

    Customer Answer

    Date: 12/02/2024

    Revive Essential Oils finally sent me a return shipping label, and I returned the merchandise. I am waiting to see what they do about a refund. They are unreachable by phone, and apparently very slow to answer customer related correspondence . I believe the response I received with the return label was canned as they answered none of my questions, nor gave me any idea of the amount they would return.

    Thank you.

    Customer Answer

    Date: 12/12/2024

    According to the **** Tracking, this package was delivered on 12-02-24 to a non existent physical address. To return this merchandise I used the prepaid mailing label the company sent me.

    This is looking stranger and stranger, as they have not replied to my emails asking for an update on my refund . The total of the original order was $109.31.

    Thank you for your help.

     

    Customer Answer

    Date: 12/12/2024

    According to the **** Tracking, this package was delivered on 12-02-24 to a non existent physical address. To return this merchandise I used the prepaid mailing label the company sent me.

    This is looking stranger and stranger, as they have not replied to my emails asking for an update on my refund . The total of the original order was $109.31.

    Thank you for your help.

     

    Business Response

    Date: 12/26/2024

    Customer has been completely refunded for the order. I have attached a receipt showing the refund.

    Customer Answer

    Date: 01/02/2025

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:07/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 22 2024 order for ***** diffuser. It came without correct adapter. Unable to get return instructions and refunds. Emails and texts with no reply.

    Business Response

    Date: 08/07/2024

    Customer has not emailed us regarding this issue. Since we received this letter, we put in a replacement for the cord in question and will ensure it is the correct one.

    Customer Answer

    Date: 08/07/2024

    I am rejecting this response because:   I have received a refund and I do not want the cord as I no longer have the diffuser

  • Initial Complaint

    Date:06/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seller sent a package of products I ordered online. Seller possibly sent with missing information on the address label (this is according to the postal service). Package returned to seller warehouse. Seller not responding to repeated texts, emails, and website messages sent multiple times for a week. Seller not contacting to resolve issues. Took my money, no refund, no customer service to resolve.

    Business Response

    Date: 06/19/2024

    Dear **********************,

    We're sorry you never received your package.  We've issued you a full refund. 

REVIVE Essential Oils is NOT a BBB Accredited Business.

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