Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried out Jobleads on my job search for quality employment. I went beyond the ***** trail amount and they wanted me to continually increase my funding to get a "premium level" of service. However, I got no responses from these submissions, wondering if the entire site is ************* one unemployed should have to pay anything for searching for work, especially if they don't have the money, especially before earning any wages. Even though my membership was notably cancelled by ************************** they keep trying to charge my account. Do not do business with this company.

  Business Response

  Date: 01/28/2025

  Subject: Response to BBB Complaint Case ID: ********

  
  Dear Better Business Bureau,

  
  Thank you for reaching out regarding the complaint from Mr. ***** ******. We appreciate the opportunity to address his concerns.
  Subscription & Renewal Process
  Mr. ****** signed up for a 14-day trial membership at JobLeads for $2.99 on December 11, 2024. Upon signing up, he received an order confirmation email detailing that the subscription would automatically renew at $69.90 every 4 weeks unless canceled before December 25, 2024, at 12:52 PM
  Charge Attempts & Installments

  
  When the system attempted to renew the membership, Mr. ****** had insufficient funds, which prevented the full charge from going through. To facilitate payment, our system automatically adjusted to smaller installment amounts that were manageable. However, these attempts were unsuccessful, and no further payments were collected.

  
  Resolution & Goodwill Adjustment
  As a gesture of goodwill, we have:
  ? Written off the open claim of $69.90
  ?  His membership downgraded to Basic to prevent further charges
  ? Confirmed that no additional charges will be made from his account
  We regret any misunderstanding and would like to assure both Mr. ****** and BBB that we take customer satisfaction seriously. Our goal is to provide clear and transparent subscription terms, and we are happy to have resolved this matter.

  
  For your reference, we have attached the original order confirmation email that was sent to Mr. ****** upon signing up. Please let us know if any further information is required.

  
  Best regards,
  **** *****
  JobLeads **************** Team

  
  

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Job Leads(**************************)Date of Transaction: December 4, 2024 Amount Paid: A$79 What the Business Committed to Provide:The business claimed to offer a job leads service but simply reposts listings freely available elsewhere. This lack of value prompted me to cancel my membership on the first day of the paid trial.Nature of the Dispute:I signed up for a two-week paid trial costing A$5. After canceling on the first day, I was still charged A$79 for the first month. When I requested a refund, the company refused and cited their terms and conditions, claiming I needed a cancellation confirmation email, which I never received. This appears to be a systemic issue, as numerous other customers have reported the same experience.The companys practice of withholding cancellation confirmation emails makes it impossible for customers to prove they canceled, leading to unjust charges.Steps Taken to Resolve the Problem:I contacted the company, but they refused to issue a refund, repeatedly citing the need for a cancellation confirmation email. Similar complaints are widespread, as seen in 40 pages of one-star reviews on Trustpilot and discussions on Reddit.Resolution Requested:I request a full refund of A$79 and a review of their billing and cancellation *************** Remarks:The companys predatory practices have harmed thousands of customers, many of whom are vulnerable unemployed individuals. Complaints about this issue date back to 2022, yet they continue to exploit their customers. The $5 paid trial is highly unusual in todays business landscape and appears to be designed to trap users into paying for a service they do not want.I also expect the company to respond with their usual disingenuous statement about maintaining transparency and assisting with cancellations, as they have done in response to other BBB complaints. These responses are misleading and designed to deflect accountability while perpetuating their unethical practices.

  Business Response

  Date: 01/15/2025

  Response to BBB Regarding **** ******** Complaint.

  
  Dear BBB Representative,
  We appreciate the opportunity to respond to ***************** concerns regarding his JobLeads ******* membership charges. We take customer feedback seriously and strive to provide clarity and transparency in all interactions. Below is a detailed summary of Mr. ******** case, the steps we took to address his concerns, and the final resolution we reached.
  
  Background:
  Mr. ******* registered for a 14-day trial ******* Membership with JobLeads using the email address *********************** The trial provided access to all our ******* services for A$5. As per our terms and conditions, which were transparently communicated on the purchase page, the membership would automatically renew into a monthly ******* subscription if not canceled before the end of the trial period.
  On December 3, 2024, the membership transitioned into a regular monthly ******* subscription, and a charge of A$79 was processed.
  
  Concerns Raised by Ms. *************** ******* stated that he believed he had canceled the trial during the trial period and did not expect to be charged for the first renewal. He also expressed dissatisfaction with our platform, mentioning that he had not utilized our services.
  While we could not initially locate a cancellation request before the renewal, we reviewed his account activity and confirmed that the platform remained active and accessible during the billing period.
  
  Resolution Offered:
  Despite the fact that the membership renewal was processed in accordance with our terms, we prioritized resolving this matter amicably. We escalated the issue to our management team and decided to issue a full refund of A$79 as a gesture of goodwill.
  This refund was processed on December 16, 2024, and Ms. ******* confirmed receipt of our communication regarding the refund. He also stated that he would update his reviews on Trustpilot and revoke his dispute on BBB once the refund was confirmed in his account.
  
  Our Practices Regarding Transparency:
  At JobLeads, we are committed to transparency in our billing and cancellation processes. Customers receive:

  
  Pre-Purchase Information:   Before completing their order, users are informed about the trial terms, renewal process, and cancellation deadlines.
  Order Confirmation:             A confirmation email is sent upon registration, detailing the membership terms, trial period, and cancellation process.
  Account Settings:               Users can view their account details, including membership status, renewal dates, and cancellation options, in their account settings at any time.
  
  Our Final Position:
  We have resolved this matter by issuing a full refund of A$79 to Ms. ******* as a final gesture of goodwill. We regret any inconvenience caused and appreciate the opportunity to clarify our processes.

  
  We hope this resolution reflects our commitment to addressing customer concerns fairly and transparently. If you require any further details or documentation,  please do not hesitate to contact us.

  
  Kind regards,
  **** *****
  JobLeads **************** Team

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for ************************** for their trial subscription plan for an amount of $2.99 on November 14, 2024. I knew it was a 14 day trial, but thought the service would expire if I didn't renew it. I was charged $69.90 on Nov 28, exactly 14 days later. I wrote to them hoping they would refund, but they cited their contract. It was a genuine mistake and I am hoping they will consider this request for a refund.Another concern is that, their portal does not seem to show the credit card information on file, so I can delete (or replace) it although their FAQ states that they do. I need a way to know that they have removed my card information from their file.

  Business Response

  Date: 01/06/2025

  Subject: Response to BBB Complaint ID: ********

  
  Dear Dispute Resolution Department,

  
  Thank you for your message regarding the complaint filed by ******* ****. We appreciate the opportunity to address his concerns and provide clarification on what occurred.

  
  Upon reviewing Mr. ***** account, we can confirm the following:
  The disputed charge of $69.90 was attempted on November 28, 2024, after the 14-day trial period ended. However, at that time, the account had insufficient funds, and the charge was unsuccessful. Our system automatically attempted to collect the payment at a later date, at which point we successfully collected 50% of the total amount ($34.95).

  As a gesture of goodwill, we have written off the remaining balance on Mr. ***** account, and there is no outstanding payment due from him.

  Regarding the customers concern about the credit card on file, I can confirm that all payment information has been securely removed from our system, in accordance with our data protection policies.

  
  We sincerely apologize for any inconvenience Mr. **** experienced and would like to assure him that his concerns have been fully addressed. We hope this resolution is satisfactory to both Mr. **** and the BBB.

  
  If you need any further information, please dont hesitate to reach out.

  
  Best regards,
  **** *****
  JobLeads Customer Support Team
  

  Customer Answer

  Date: 01/07/2025

  I personally would have preferred a complete refund due to a slight delay in sending my cancellation request after the trial period because extrenuous circumstances, but am willing to accept the resolution because the time spent going back and forth will cost us all more.

  Thank you BBB for your support - it is invaluable.

  Best,

  *******

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scammy practices. They promise a "free" trial that costs 2.99 and that you'll be notified before the trial ends. I wasn't notified and was billed ***** for the full month of October. Now, less than 2 weeks later, they've billed me another *****. This, for what is supposed to be a MONTHLY service--one that doesn't do what they promise. They claim to match people up with headhunters to help the job search. My "matches" had nothing to do with my career area and weren't even in the **. I was looking for remote instructional design jobs in the **. I got matched with a headhunter looking for mechanical engineers and industrial workers out of ******. I've requested that they give me a refund and close my account/profile. Again, I noticed that they have not updated to comply with the new "click to cancel" rules and require people put their request in writing. I did so but have still not received any indication that they actually received the request. I'd like a refund of at least the second ***** that was charged. I should get a refund of the entire ******, because of the scammy practices, but I will "settle" for the ***** that they took less than two weeks after the initial fee that I wasn't notified was coming. I have also filed a complaint and refund request through ******, so that their practices are on record there. What they're doing to people who are out of work--while it may not actually be criminal, it's certainly bad form. I can see why they have an "F" rating through the BBB.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today is October 22. I am a job seeker and found a post on Career Builder free website and decided to apply for the job 14 days ago and it led me to Jobleads (I thought was Career Builder) and required a mandatory trial period before I could apply. So I signed up for the 14 day trial period for $2.99 and the invoice was sent to me stating that it was from Oct 8-Oct 22. I cancelled on Oct 21st within the 14 day trial period but to my horror the system automatically renewed the membership. I immediately wrote an email to Jobleads (Oct21st) and told them not to charge me since I cancelled within the time period of 14 days. A few minutes later, the pending charge of $69.90 was posted to my credit card which I will dispute if it comes through. I do not agree to this way of doing business. This morning I received an email response from Jobleads telling me I had to submit my cancellation in writing within the 14 days and they told me I did not met the requirement. I demand a FULL refund of $69.90 and nothing short of the amount please as I cancelled in writing within 14 days. This website had so many similar complaints. Buyer beware.

• Initial Complaint

  Date:09/26/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with JobLeads has been frustrating and unethical. Like others, I signed up thinking Id only be charged $2.99 for a trial, but I was unexpectedly hit with a $70 charge without warning. After reading other reviews, its clear this deceptive practice is common.I canceled the service on the day it was set to renew, but the $70 charge still went through. I immediately contacted customer service. They initially responded but quickly became dismissive. Despite explaining the situation, JobLeads refused to take responsibility for their misleading billing practices. They offered a 50% discount but only if I provided proof of financial *********** a full-time grad student working to support myself, I found this both invasive and offensive. Why should I have to prove hardship to a company that uses deceptive billing? I had barely used their services, and their customer service was rude and unhelpful. When I pushed back, JobLeads closed my support ticket without resolving the issue. I tried reopening it, but they ignored ***** make matters worse, they asked for a review of their servicedespite never resolving my issue. A business has an ethical responsibility to inform customers of charges, especially when transitioning from a trial to full payment. Instead, JobLeads blindsided me with a $70 charge after I canceled. They cited terms I agreed to, but the lack of transparency and customer service was unacceptable.Closing tickets without resolving complaints shows JobLeads is more focused on taking money than helping customers. I urge anyone considering ********************** to think twice. Their practices are misleading, customer service is nonexistent, and they make no effort to resolve legitimate issues. This company is not worth it.

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business continues to withdraw money from my bank account. I have not subscribed to any services from this company. I want them to cease and desist from any further attempts to collect money from me ****** ******

  Business Response

  Date: 10/08/2024

  Dear BBB Representative,
  
  We are reaching out to provide clarification regarding the automatic renewal process that was mentioned in the complaint.
  
  At JobLeads, our premium membership operates on a subscription basis, which includes an automatic renewal feature. This is clearly stated during the sign-up process and in our terms and conditions. Customers are informed that unless the subscription is canceled before the renewal date, the membership will be automatically renewed at the end of each billing cycle to ensure uninterrupted service. Our goal is to maintain transparency and provide users with a seamless experience.
  
  We understand that not every customer may be fully aware of this, and we are always ready to assist with cancellations, refunds, or any inquiries related to their subscription. 
  
  If there is any additional information you need or further clarification required, please feel free to reach out. We appreciate your continued support in addressing this matter.
  
  Best regards,
  JobLeads Customer Service Team

• Initial Complaint

  Date:09/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 8, 2024 , I signed up trial membership $2.99 for 1 week. However on the fifth day my work search email ****************** which I signed on in the jobleads(job search company) does not work. Weird, my personal email **************** received lots of jobleads email. And I did not and cannot find JobLeads customer support email on their website. So I reply the jobleads email to canceled the trial membership since I do not know how to cancel the membership. On September 7, 2024, I signed up premium JobLeads membership ( 3 months for $99.90) using my job search email ******************. On the second day(September 8, 2024 Sunday), I found my email ****************** status(After I Log in) is Basic. I still cannot find JobLeads customer Support email. I only find a Virtual Support(ANd I still do not know how to find Virtual Support on JobLeads website). I support my situation. Then I received an email from my personal email **************** from JobLeads. It said my preimum membership is associated with my personal email ****************. I told her/him I signed up using ****************** and paid using this email adress. I asked her/him if JobLeads can change my premium email address from **************** to ******************. She said she cannot. I can only cancel **************** premium membership and then signed up ****************** membership. And I asked if I signed up using ****************** premium membership, will it automatic become use **************** membership. She said JobLeads will not collect user's personal information. Then I tried to use JobLeads to search job. I found a function to filter the job location distance, then I found I the third day, I found it disappeared. And I cannot find JobLeads customer support email. I only received the email from the reply function which is the old need support issue. I do not know how they should componsate me.

  Business Response

  Date: 10/08/2024

  Dear BBB Representative,
  
  We are reaching out to provide clarification regarding the automatic renewal process that was mentioned in the complaint.
  
  At JobLeads, our premium membership operates on a subscription basis, which includes an automatic renewal feature. This is clearly stated during the sign-up process and in our terms and conditions. Customers are informed that unless the subscription is canceled before the renewal date, the membership will be automatically renewed at the end of each billing cycle to ensure uninterrupted service. Our goal is to maintain transparency and provide users with a seamless experience.
  
  We understand that not every customer may be fully aware of this, and we are always ready to assist with cancellations, refunds, or any inquiries related to their subscription. 
  
  If there is any additional information you need or further clarification required, please feel free to reach out. We appreciate your continued support in addressing this matter.
  
  Best regards,
  JobLeads **************** Team
   

  Customer Answer

  Date: 10/08/2024

  I am rejecting this response because:   

  First, JobLead does not explain why my personal email mysteriously became the jobLead login email account;

  Second, JobLead still did not provide their customer service contact email/Phone number;

  Third, JobLead did not provide the reason which I cannot search using distant filter sometime.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted jobleads numerous times both through ****** and through their hr email. Every time I have been met with rude and combative customer service. I signed up for ********************** through a trial service, I signed up and canceled the same day in order not to get charged the ***** for the monthly fee after. I was shocked to see that minus in my ****** account after I was sure I canceled. I contacted them the day the amount hit (before I received any service) told them that it was a mistake and I was sure I canceled and they refused to give me a refund. I have not used their service since I had major problems with a fake job posting who contacted me and said they had a job offer and then stole my bank account info and my driver's license copy and my ssn. I have had a terrible time having to close my accounts and alert the credit bureaus. I would like a refund for a service I didn't want and that I was unaware wasn't canceled.

  Business Response

  Date: 10/08/2024

  Dear BBB Representative,
  
  We are reaching out to provide clarification regarding the automatic renewal process that was mentioned in the complaint.
  
  At JobLeads, our premium membership operates on a subscription basis, which includes an automatic renewal feature. This is clearly stated during the sign-up process and in our terms and conditions. Customers are informed that unless the subscription is canceled before the renewal date, the membership will be automatically renewed at the end of each billing cycle to ensure uninterrupted service. Our goal is to maintain transparency and provide users with a seamless experience.
  
  We understand that not every customer may be fully aware of this, and we are always ready to assist with cancellations, refunds, or any inquiries related to their subscription. 
  
  If there is any additional information you need or further clarification required, please feel free to reach out. We appreciate your continued support in addressing this matter.
  
  Best regards,
  JobLeads Customer Service Team
   
  

• Initial Complaint

  Date:09/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a trial on 8/17/24 and was told to cancel by 8/31/24. This program provided zero benefits so I sent a cancelation request through two different channels and they charged my account anyway for another $70. They have refused to provide my refund.Also, I did some research and on ******, Yelp, and Redit, there are tons of stories like this where people canceled the trial and were charged anyway. Please review this company and their predatory practices.

  Business Response

  Date: 10/08/2024

  Dear BBB Representative,
  
  We are reaching out to provide clarification regarding the automatic renewal process that was mentioned in the complaint.
  
  At JobLeads, our premium membership operates on a subscription basis, which includes an automatic renewal feature. This is clearly stated during the sign-up process and in our terms and conditions. Customers are informed that unless the subscription is canceled before the renewal date, the membership will be automatically renewed at the end of each billing cycle to ensure uninterrupted service. Our goal is to maintain transparency and provide users with a seamless experience.
  
  We understand that not every customer may be fully aware of this, and we are always ready to assist with cancellations, refunds, or any inquiries related to their subscription. 
  
  If there is any additional information you need or further clarification required, please feel free to reach out. We appreciate your continued support in addressing this matter.
  
  Best regards,
  JobLeads Customer Service Team