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Business White Pages

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business white pages contacted our Administrative assistant for a non profit company. They stated they wanted to confirm our information there was no discussion for a charge for information. The person they contacted is not authorized to make purchases. 1 week later we received an invoice in the mail. I have returned the invoice and a letter stating that we will not be paying this invoice.

    Business Response

    Date: 06/24/2025

    We appreciate the opportunity to respond to this complaint. We firmly believe that, had the opportunity been presented earlier, we could have resolved the concerns amicably and without delay, as our primary goal is to ensure the complete satisfaction of all our customers.
    The fact that the company in question is a non-profit organization, as per our policy, we do not typically enlist non-profit organizations, and in rare instances where we do, such listings are provided on a complimentary basis.
    To address this matter promptly, we have taken the necessary corrective actions. The invoice has been cancelled, and the company has been removed from our contact list. No further communications will be made with this organization. 
    We hope this will be regarded as a satisfactory resolve to the customer and this complaint.

    Sincerely,

    David Stuart

    Customer Answer

    Date: 06/24/2025

    I have reviewed the business’ response and accept this
    resolution. 

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our business received a call from BWP (Business White Pages) to simply confirm information of our business and then was asked if we would like to add our website at no cost to us, I figured that would be okay because our business site is listed in many places and this would be on the business side of the white pages site. The representative named *** ****** said there would be no cost to confirm info and add our site. At the end of the call she mentioned they would send us an invoice with no purchase order number for $599 and I told her she just told me we wouldn't be billed for anything, then she turned around and said that there was no cost and she didn't mean to say we would be billed. A few minutes later I called Business White Pages **************** line and spoke to a gentleman named **** and he pulled up our info and told me that she had signed us up for a membership to be listed on their site. I told him no and what I was told. He went on to mention that we did not have to worry about anything and that they would handle the discrepancy. If I didn't reach out we would have received a bill and that bill would NOT have been paid. This is not the way to do business. Please do better BWP.

    Business Response

    Date: 04/10/2025

    At this time the necessary steps have been implemented to immediately resolve this complaint.The company has been removed from our contact list. There will be no future communications with the company. We hope this will be regarded as a satisfactory resolve to this complaint.

    Customer Answer

    Date: 04/11/2025

    I have reviewed the business response and accept this resolution. I can only hope that they provide further training to their employees to prevent this issue from ever happening again. Thank you!

  • Initial Complaint

    Date:09/18/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unreal! As a business owner, I am appalled! This shady company called us and attempted to "verify our address and business info". This company uses this method as a way to scam unsuspecting business owners and workers. Two weeks later our company received an invoice for the same $583.95 as others are sharing. We are not paying this fraudulent bill. We would like to make sure this is not charged to our business and then wish to have no further contact with Business White Pages. This is a shady business!

    Business Response

    Date: 09/18/2024

    To Whom It May Concern,

    We undoubtedly believe, that if the opportunity had been given we would have amicably resolved these concerns expeditiously, as our aim is to provide all customers with full satisfaction.

    At this time the necessary steps have been implemented to immediately resolve this complaint;the invoice has been cancelled and the company has been removed from our contact lists. There will be no future communications with the company. We hope this will be regarded as a satisfactory resolve to the customer and this complaint.

    Sincerely,
    ***** ******
    Customer Relations

    Customer Answer

    Date: 09/24/2024

    I have reviewed the business response and accept this resolution as they agreed to void all invoices/cease and desist along with no future contact. 

  • Initial Complaint

    Date:07/11/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received a phone call asking to verify contact information for the company so it could be printed in the white pages. This was done. ****** was repeatedly told that we would not be paying for any product and the caller verified it was just for printing verification no financial obligation. Two weeks later our company received an invoice for the same $583.95 as others are sharing. We are not paying this fraudulent bill. We would like to make sure this is not charged to our business and then wish to have no further contact with Business White Pages. They are using deceptive practices to make money.

    Business Response

    Date: 07/12/2024

    To Whom It May ********
    We appreciate the opportunity given to us to respond to the complaint of *****************************. We undoubtedly believe, that if the opportunity had been given we would have amicably resolved these concerns expeditiously, as our aim is to provide all customers with full satisfaction.At this time the necessary steps have been implemented to immediately resolve this complaint, the invoice has been cancelled and the company has been removed from our contact lists. There will be no future communications with this company. We hope this will be regarded as a satisfactory resolve to the customer and this complaint.

    Sincerely,
    ******** ********
    Customer Relations

    Customer Answer

    Date: 07/12/2024

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:07/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a phone call in May asking me to verify the company information. So I verified. The next thing I know is I receive an invoice for $583.95. No "services" were mentioned as well as any fees. This company is a scam company. I am NOT paying this invoice. I will contact them as well.

    Business Response

    Date: 07/08/2024

    To Whom It May ********

    We appreciate the opportunity given to us to respond to the complaint.
    Foremost, it should be mentioned that we were contacted prior to this formal complaint from your bureau, regarding concerns about our services. As per our email communications with ***************************, on July 5th 2024 she was informed that services have been cancelled.
    For further reassurances, there will be no future communications with company. We hope this will be regarded as a satisfactory resolve.
    Our aim is to ensure the full satisfaction of all our customers, present or future.

    Sincerely,
    ******** ********
    Customer Relations

  • Initial Complaint

    Date:07/03/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to be updated on white pages. My account will not allow me to update my listing. Actually I want to be listed in white pages. They will not help by their phone number **********. I have also messaged them thru their website. Yet, they have my credit card info & tell me I can only research other people. I deserve some positive name information on the internet. Someone has removed everything but my one negative with a real bad picture, which, should be removed.

    Business Response

    Date: 07/08/2024

    Please note that this complaint was not directed to the appropriate establishment.Firstly, we are Business White Pages not White Pages and have no affiliation with the White Pages. Secondly, we enlist only commercial data. We do not enlist information of residential individuals (name, address, date of birth, phone numbers, etc.). We empathize with the frustrations as expressed by the party affected, but we are not the company accountable as clearly mentioned above.

    Sincerely
    ***************************
    Customer Relations

  • Initial Complaint

    Date:02/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company called to request a verification of address information for our daycare. Seemingly no big deal. Then proceeds to call back, email and request payment of $583.95 because we renewed a listing. Coercive and deceptive and misleading communications as if we are delinquent and payment is now due.. payment was made unknowingly by one of my employees. If a refund is not issued, I will be disputing the charge as fraudulent business activity.

    Business Response

    Date: 03/01/2024

    To Whom It May *******

    We undoubtedly believe, that if the opportunity had been given we would have amicably resolved these concerns expeditiously, as our aim is to provide all customers with full satisfaction.
    At this time the necessary steps have been taken to immediately resolve this complaint. The refund for the amount of $583.95 has been processed. We apologize for any inconvenience  that this may have caused. There will be no future communications with this company. We hope this will be regarded as a satisfactory resolve to the customer and this complaint.


    Sincerely
    ***********************
    Customer Relations

    Customer Answer

    Date: 03/05/2024

    I have reviewed the business response and accept this resolution.   I appreciate the business responding quickly and refunding our money.  I am still concerned about the Company's business model and suggest others pay close attention with interactions if contacted by this company.

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 15th, I requested an enhanced background check, for $149.68. The message after purchase displayed is the court runner takes 1- 3 days to complete. I have been waiting two weeks and still no report. There is no contact information for White Pages to discuss. There is no email address either.I would like to get a refund.Thank you

    Business Response

    Date: 11/27/2023

    To Whom It May ********

    Please note that this complaint was not directed to the appropriate establishment.Firstly, we are Business White Pages not White Pages and have no affiliation with the White Pages.
    Secondly, we enlist only commercial data. We do not enlist information of residential individuals (name, address, date of birth, phone numbers, etc.).
    We empathize with the frustrations as expressed by the party affected, but we are not the company accountable as clearly mentioned above. Therefore we are unable to satisfy this individuals demands.

    Sincerely

    ***********************

    Customer Relations

    Customer Answer

    Date: 11/27/2023

    I have reviewed the business response and accept this resolution. I just noticed that there are two different White Pages businesses and selected the incorrect company.

  • Initial Complaint

    Date:09/19/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Name is ***************************** and found my information on white pages ***** the link: *************************************************************************************************************************************************************** YOU WILL REMOVE THIS INFORMATION EFFECTIVE IMMEDIATELY

    Business Response

    Date: 09/19/2023

    To Whom It May ***************** received a report sent on behalf of *****************************, requesting that his information to be removed.
    Please note that this complaint was not directed to the appropriate establishment.
    We are Business White Pages not White Pages and have no affiliation with the White Pages.
    We empathize with the frustrations expressed by the party affected, but we are not the company accountable as clearly mentioned above.

    Sincerely
    ***********************
    Customer Relations

  • Initial Complaint

    Date:09/01/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received a phone call to verify our business name, address and phone number for the Business White Pages. We received a disc and an invoice for $583.95. Someone from their organization named **** continuously emails and now calls to get this invoice paid, all we did was verify our information we never agreed to payment or a listing. This company sets you up into believing that they are just verifying your company contact information, but that is not the case, they take verification of this information as a sale and sends you an unsolicited disc and invoice. It is a scam, it is wrong and it is a poor business practice and harassments.

    Business Response

    Date: 09/01/2023

    To Whom It May ************** we are at all times driven to offer our customers total satisfaction, we appreciate the opportunity given to us to respond to this complaint.
    At present, as per the request of ********************* the necessary steps have been implemented to remove the listing from our directory, furthermore there will be no future communications with them. In addition the invoice has been cancelled and the sale made void.

    We hope this will be regarded as a satisfactory resolve to this complaint.

    Best regards,

    ***********************
    Customer Relations

    Customer Answer

    Date: 09/01/2023

    I have reviewed the business response and accept this resolution. 

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