Business Profile

Dermatologist

US Dermatology Partners

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for US Dermatology Partners's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

11 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 7, 2024, I visited U.S. Dermatology Partners in ******, **, for a skin check and mole biopsy. Before proceeding, I specifically asked the provider what the total cost would be. I was told the visit and biopsy would cost $252. I agreed to the biopsy based on that information and paid the full amount in the clinic the same day. On November 18, 2024, I received a surprise bill for $387 for pathology lab work. This additional charge was never disclosed to me before or during my appointment. Had I been informed, I would not have agreed to the biopsy. The cost was presented to me as fully inclusive at $252. I immediately disputed the charge via email, beginning November 19, 2024, and followed up multiple times over several months. Although the business replied that the $387 was for separate lab work, they never addressed why this fee was not disclosed at the time of service. In May 2025, the account was sent to a debt collection agency, despite my ongoing dispute and attempts to resolve the issue directly. This situation reflects a lack of transparency and denies patients the ability to make informed financial decisions in a healthcare setting. I am requesting resolution and accountability from the business.
Business Response
Date: 07/02/2025
Thank you for the opportunity to respond to the complaint regarding this matter. We take all patient concerns seriously.

Upon review of this instance and patient visit, we determined that the additional pathology stains and subsequent charges were required to provide an accurate and complete diagnosis. We also noted that our staff had already been made aware of this concern and agreed to resolve this by removing the charges. We can confirm that charges have been removed, and collections was resolved in full as of 7/1/2025.

Most importantly, despite any confusion regarding billing, we strongly encourage the patient to continue to seek treatment with us, or another dermatologist as soon as possible.

We hope this resolves the concern.

Compliance & Clinical Quality
US Dermatology Partners
Initial Complaint
Date:04/08/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the dermatologist in ****** (it's an hour drive) which I have been going to for 6 years. I have always had a copay of $30. When I went there, they said that I had to provide a credit card number on file, or pay $100 to be seen. They said this was a change in policy that I was not informed of. I went ahead and saw the doctor and gave them the credit card but I'm canceling the card today because I have had other issues with my information being compromised. My issue here is that as a longtime patient, I was not informed of the policy change. I called the corporate office and got the runaround for 45 minutes. I finally just gave up. I am on social security and $100 is a lot of money to me.
Business Response
Date: 05/05/2025
Thank you for the opportunity to respond to the complaint regarding this matter. We take all patient concerns seriously. Upon receiving this complaint, we reviewed the account thoroughly.

Between the time that the patient scheduled, and the date of service, a new billing policy was implemented. This policy allowed leniency to waive patients from this required policy for the initial visit following implementation. We apologize for any miscommunication and negative experience this caused the patient.

Based on this feedback, we have re-educated our administrative teams on the policy. We hope this resolves the concern, and we remain committed to providing excellent service.
Customer Answer
Date: 05/10/2025
i accept their response however, I feel it should be a policy to notify all patients of policy changes especially when it involves their personal medical and financial information.
Customer Answer
Date: 05/16/2025
I have reviewed the business response and accept this resolution. i accept their response however, I feel it should be a policy to notify all patients of policy changes especially when it involves their personal medical and financial information.
Initial Complaint
Date:04/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a billing concern related to a visit to U.S. Dermatology Partners (**********) on May 30, 2023. During the appointment check-out, I was told I owed $26.16. Surprised at the small amount, I asked for clarification from the receptionist. She assured me that the system factors in insurance/deductibles, providing an accurate amount owed at checkout. I received statements dated 6/12/2023, 7/17/2023, and 8/21/2023 each indicating a charge of $90.00. Believing I had settled the outstanding balance on 8/22/2023 when I paid the $90.00 owed. I was perplexed to receive another statement on 1/1/2024, indicating a balance of $79.00. Upon contacting the office on 1/2/2024, and speaking with a representative at **************, I was informed that the outstanding amount was a charge billed to my insurance but not covered. This explanation raised concerns, as this information was not reflected on my statement dated 6/12/2023, only two weeks after my initial appointment and the supposed billing to my insurance. On 1/10/2024, I initiated communication through the U.S. Derm portal, articulating my concerns about the outstanding balance of $79.00 reflected in the 1/1/2024 statement. To my dismay, I did not receive any correspondence or acknowledgment of my message through the portal. Subsequently, on 1/12/2024 I accessed the portal again, only to find that the account balance read, as of 1/11/2024, $0.00. At that time, I assumed the matter had been resolved, as the balance had been seemingly rectified to reflect a zero balance. That resolution was short-lived because, on 3/4/2024, I received both a text message and an email notification indicating that I had an outstanding bill. Perplexed by this inconsistency, I logged into the portal, only to discover that the previously resolved balance of $0.00 had now reverted to $79.00 once again. I sent a registered letter U.S. Dermatology Partners ********************************************************* stating my issue and it has gone unanswered.
Business Response
Date: 05/05/2025
Thank you for the opportunity to respond to the complaint regarding this matter. We apologize for the delay. Upon identifying this complaint on 4/21/2025,we reviewed the account thoroughly.

Our review determined the correct codes were billed, and the patients balance is appropriate. One of the services provided was denied by insurance as a non-covered service. The decision was appealed twice but denied both times. The balance would have read $0 pending appeal decision. ************** not covering the service, the charge was dropped to the patient balance at a self-pay rate.

Additionally, during the review we identified that we spoke multiple times with the patient to clarify the process and answer questions. We received the voicemail and letter that was sent and after attempting to connect, left her a voicemail. We never received a return phone call.

We hope this resolves the concern, and we remain committed to providing excellent service.
Customer Answer
Date: 05/06/2025
I am rejecting this response because: The business failed to respond to my original complaint for over a year, which contradicts their claim of a commitment to excellent service. Their explanation does not adequately address my concerns regarding inconsistent billing, lack of transparency, and poor communication.
At the time of service, I was told I owed $26.16 and was not informed that any part of the visit might later be denied by insurance. I paid a subsequent $90 balance in good faith, believing this fully resolved the account. I was never told that an additional balance was pending appeal or subject to change. This critical information was not reflected in any of the three statements I received shortly after the visit.
In January 2024, the online portal showed a $0.00 balance. No notice was given that this was a temporary status or dependent on appeal outcomes. The sudden reappearance of a $79 charge in Marchwithout explanationwas confusing and unjustified.
Despite my efforts to communicate through the patient portal, by phone, and via a registered letter, I received no response. The business claims they left a voicemail, but they have not provided any details or documentation to support this, nor did they ever acknowledge my portal message or letter.
Given the mishandling of my account, the lack of timely or transparent communication, and the excessive delay in addressing this complaint, I do not find the response satisfactory.
Business Response
Date: 05/19/2025
We are sorry to hear that our response did not meet the patients expectations, as well as the delay in response as the BBB complaint was not identified until 4/21/2025. In addition to the initial response, we would like to provide further clarification.

USDP complies with all state and federal billing regulations, including the processing and honoring of patient insurance benefits. Insurance companies provide patients with an Explanation of Benefits (EOB), which is the best resource for addressing questions regarding non-covered services. It is the patient's responsibility to fully understand their insurance benefits.

As stated on the financial consents signed by the patient, she:
- Acknowledged I am responsible for any remaining balance not covered by my insurance company and that it is my responsibility to contact them if I have any questions regarding benefits and coverage,
- Understood that the amount collected at the time services are rendered is estimated based on benefit information available and that specific policy information is often limited or unavailable until after a claim has been filed, and
- Authorized U.S. Dermatology Partners to appeal any denials to my insurance company on my behalf.

We apologize for any miscommunication. Privacy laws do not allow us to provide supporting documentation of **** or accounting information that may identify the patient in this forum. Therefore, we encourage the patient to seek clarification of insurance benefits with their carrier. We consider this matter resolved.
Customer Answer
Date: 05/21/2025
While the business technically responded, their reply failed to address key concerns about inaccurate billing, lack of communication, and system inconsistencies.
I was told I owed $26.16 at checkout, received three consistent statements totaling $90 (which I paid), and was never informed of any remaining balance or pending insurance denial until months later.
The portal showed a $0.00 balance in January 2024. That balance later reverted to $79.00 without notice or explanation.
My portal messages and a registered letter were never answered. The company only responded after this BBB complaint sat ignored for over a year.
Citing general financial consent forms after-the-fact does not excuse failing to notify me of changes or reinstated charges.
Because of this, I believe the $79 charge should be waived. I will be pursuing this further through the *******************, ************************, and other consumer protection agencies as needed.
I am adding this information so that my rejection of the companys response is clearly documented in the BBB system.
Initial Complaint
Date:04/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to this dermatology office on 8/21/23 only have to confirming that they did take my *********************** and *************** with a copay of $50 which was paid at the time of my annual checkup then several months later they send me Bill for $261 at which time we contacted them and told them that we had the co-pay a $50 and we had already paid it but they continue to send a bill and now they turned me over to a collection company I need them to honor their agreement that they had with us when we came in
Business Response
Date: 05/05/2025
Thank you for the opportunity to respond to the complaint regarding this matter. We apologize for the delay. Upon identifying this complaint on 4/21/2025,we reviewed the account thoroughly.

This issue occurred due to miscommunication pertaining to in or out of network benefits. The remaining balance has been waived, and this matter is resolved.
Initial Complaint
Date:02/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of office screening visit: 12/6/2023 Location: ************************************************************* I had never visited a dermatologist before so decided it was time for a preventative screening exam. I scheduled the preventative screening appointment with **************. I have no complaints against ************** as she was knowledgeable and professional. The issue is with the deceptive office billing practices. I was asked by ************** if I would allow her to treat some damaged (non-cancerous) skin by freezing with liquid nitrogen. I was not informed that this would change the billing code of the visit from preventative screening to an outpatient surgery visit code and that each area of treatment would be billed additionally. I was not asked to sign anything prior to this so I assumed it is all part of my screening visit. After the procedure, the nurse that was in the room asked me to sign that I authorized the treatment, again without showing me the documentation or informing me that there would be outpatient (cryosurgery) charges for this and that this would change the nature of the visit from a preventative screening to outpatient surgery. Numerous calls to the ************ Coordinator, *******, have been unanswered and billing refers the patient back to the ************ Coordinator. I just want to make others aware that this questionable office practice is used during a routine screening exam and it will result in a change of the preventative screening visit to an outpatient surgical visit, and will also add several additional billing codes for any procedure that the doctor decides to perform, all without informing the patient of this drastic change.
Business Response
Date: 05/05/2025
Thank you for the opportunity to respond to the complaint regarding this matter. We apologize for the delay. Upon identifying this complaint on 4/21/2025,we reviewed the medical chart thoroughly.

The billing codes were based on complexity, medical decision making, and procedures and deemed appropriate for the care. The procedures performed during the visit is not considered preventative and consent to treat was obtained prior to the patients appointment.

We hope this resolves the concern, and we remain committed to providing excellent service.
Initial Complaint
Date:01/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********* was seen by DR ********** her front scalp, was given 3 injections,caused nothng but severe pain. There were some else, that was found the proper creme,and found complete satisfaction.the office manager was very blunt,unresponse .I owe them nothing,would not recoment these group.
Business Response
Date: 05/05/2025
Thank you for the opportunity to respond to the complaint regarding this matter. We apologize for the delay. Upon identifying this complaint on 4/21/2025,we reviewed the medical chart thoroughly.

According to our records, multiple treatment options were provided in line with standard of care and medical necessity. The billing codes were based on complexity, medical decision making, and procedures performed and deemed appropriate.

We hope this resolves the concern, and we remain committed to providing excellent service.
Initial Complaint
Date:11/01/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At the time of service, February 2019, my husband was employed by ***************** (a ** for-profit university with over **** employees, ****** students, and campuses in 15 states) as a Professor. We have full coverage health insurance which would have covered the treatment I sought at this medical clinic. Services were performed and US Dermatology Partners attempted to bill the insurance provider for the services in question. My husband had over $400 deducted per paycheck for our insurance. At the end of March 2019, without notice to the employees, ***************** filed for Bankruptcy protection. After numerous attempts to receive payment from the insurance company of record for *****************, US Dermatology Partners determined that they were not going to be able to recover the money for services rendered. They contacted us and demanded full payment for services as if we were never insured. We rejected that request and instead demanded that they accept the same cash payment they would have accepted from the insurance company (usually around $150 for a doctor's visit). We have tried to resolve this several times but US Dermatology Partners continues to demand the amount billed to the insurance company. Today, after waiting too long to file again with the bankrupt ***************** ****************** US Dermatology Partners told me they would accept $488, an amount $300 greater than what they would have gladly accepted from the insurance company. This is unfair to all non-insured individuals and even more unfair to someone who has paid for medical insurance and did nothing wrong on their part. The practice discriminates against individuals who are uninsured at the favor of billion-dollar insurance companies.
Business Response
Date: 05/05/2025
Thank you for the opportunity to respond to the complaint regarding this matter. We apologize for the delay. Upon identifying this complaint on 4/21/2025,we reviewed the account thoroughly.

We recognize that the patient was insured at the time of her visit, and that ***************** filed for bankruptcy protection while claims were pending. The employers process to have claims paid through a Waiver of Authorization may not have been known to the patient.
Therefore, the account has been removed from collections and the remaining balance waived. We hope this resolves the concern, and we remain committed to providing excellent service.
Customer Answer
Date: 05/06/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:10/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a bill in July for lab tests that I guess were sent to US Dermatology from my dermatologist. On the statement it said Your health insurance has been billed correctly. My insurance did not have a claim. I called on 8/9/23. They didnt even have my insurance info. So I gave it to them. I got another bill on 8/25/23 that was identical to the first bill. On 8/30/23 I call them again and they asked me to email them a copy of my insurance card. I did that immediately after the call. In 9/29/23 I received a 3rd bill exactly the same as the first 2. This one did say my balance was past due. My insurance has not received any claims from them. In the insurance paid column on the bill it shows nothing. My deductible has been met.
Business Response
Date: 05/05/2025
Thank you for the opportunity to respond to the complaint regarding this matter. We apologize for the delay. Upon identifying this complaint on 4/21/2025,we reviewed the account thoroughly.

According to our records, we continued to work with the patient following the complaint submitted on 10/01/2023 and were able to obtain the correct insurance information and refile the claim on 11/07/2023. The patients insurance paid the claim in full, and the patient has a $0 balance. This matter was resolved 11/7/2023.
Initial Complaint
Date:09/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company is over billing/up-coding. They coded ***** (***** minutes). The encounter was 10 minutes. They want to claim the provider spent ***** minutes even if not in direct encounter, thinking, studying, etc. As a medical provider, I know that is not even remotely true. This is bill padding. And btw, were this provider dedicated to medical study and application, they would not be obese.
Business Response
Date: 05/05/2025
Thank you for the opportunity to respond to the complaint regarding this matter. We apologize for the delay. Upon identifying this complaint on 4/21/2025,we reviewed the account thoroughly.

According to our records, information was provided to the complainant at the time, that the codes were based on complexity and medical decision making, and not based on time.

The appropriate billing practices had been acknowledged by the complainant who then requested an adjustment. The adjustment was denied due to proper billing practices and company procedures.

We hope this resolves the concern, and we remain committed to providing excellent service.
Customer Answer
Date: 05/07/2025
I am rejecting this response because: Is this a joke? They respond 3 or more years later. I don't even remember the date. No one would. They ignored everything until now. Why? Trying to repair their horror reputation? They did not communicate at all so they lie in this letter. I never accepted anything they claim to have communicated because my knowledge of the facts did not change. They were/are fraudulently up-charging. They are not practicing medicine by acceptable standards but charge as IF they spend time, effort and demonstrate cognitive ability. They do none of these things. US Derm is a mill to make bank. They employ lazy FMG "doctors" who up-charge and make the cash register ring.
Business Response
Date: 05/14/2025
We are sorry to hear that our response did not meet the patients expectations, and for the delay in response as the BBB complaint was not identified until 4/21/2025. In addition to the initial response, we would like to provide further clarification. The visit code may be used based on time or based on medical decision making. This visit was billed based of the medical decision-making per **************************** (***), ****************************************** (AAD), and ****************************************** (***)guidelines. The coding meets these requirements and is standard billing practices. We appreciate the feedback and opportunity to review the care and billing concerns provided. Finally, we do not tolerate discrimination or bullying (please see the complainants reference to obese people and a foreign medical graduate which is a thin veiled attempt to make racial slurs) of any kind and do not wish to engage further. We consider this matter closed.
Customer Answer
Date: 05/14/2025
I am rejecting this response because: There was no "medical decision making" that warranted the code. It was very rudimentary basic bread and butter low level medical consultation in a time frame LESS than the charged code allows. They are the ones slinging slurs, attempting to paint someone as "racist" for calling out their overcharging. Obesity is PATHOLOGY; a PATHOLOGICAL medical diagnosis. The fact they want to paint it as a "slur" is more proof they are medically illiterate. They want to hijack "woke" as a defense. A medical leader would not promote bad health in their actions. Smoking, alcoholism, drug abuse, obesity and more are included. Foreign Medical Graduates are of ALL races; race is irrelevant. If a German, Russian, Czech, Slovak, French, Italian, Swede, Dane, Irish, etc are employed, they are FMGs. If they are employing Americans from American institutions and training, great, but it doesn't change the code. It would be so simple to admit they upcoded but expected no one to ever call it out. There is no longer a need to discuss it here with the BBB. I will submit a request to CMS/DOGE to investigate the ******** and ******** charges coming from ** Dermatology and determine if any patterns emerge in their coding.
Business Response
Date: 05/20/2025
We are sorry to hear that our response did not meet the patients expectations, and for the delay in response as the BBB complaint was not identified until 4/21/2025. In addition to the initial response, we would like to provide further clarification. The visit code may be used based on time or based on medical decision making. This visit was billed based of the medical decision-making per **************************** (***), ****************************************** (AAD), and ****************************************** (***) guidelines. The coding meets these requirements and is standard billing practices. We appreciate the feedback and opportunity to review the care and billing concerns provided. Finally, we do not tolerate discrimination or bullying (please see the complainants reference to obese people and a foreign medical graduate which is a thin veiled attempt to make racial slurs) of any kind and do not wish to engage further. We consider this matter closed.
Customer Answer
Date: 05/21/2025
I am rejecting this response because: BBB, I agree the matter is closed but unresolved. Instead of correcting the up-coding, US Dermatology prefers to attack; lazily relying on an old, tired unrelated irrelevant playbook. Just curious, US Derm, since you have deviated from the billing up-coding as a diversion, did the patients of this doctor have confidence in her "complex medical thinking" and honesty in billing? *******************************************************************; Patients have a right to evaluate credibility and assess if they are being billed honestly when it is an honor system. However, no worries and no response required. I want ZERO billing correction or response from US Derm. CMS, HHS, **** states AG, etc have been requested to analyze the coding patterns of US Derm. I wonder how the most heavily utilized codes will cross reference with patient schedules.
Customer Answer
Date: 05/21/2025
ATTN BBB ANALYST: PLEASE CLOSE THIS COMPLAINT.
Initial Complaint
Date:03/21/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want my U.S. Dermatology Partners Patient Portal account deleted from the system!

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US Dermatology Partners is NOT a BBB Accredited Business.