Business Profile

Department Stores

Neiman Marcus Company

Headquarters

Complaints

This profile includes complaints for Neiman Marcus Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

926 total complaints in the last 3 years.
292 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested a refund for an order that had ongoing issues and was never resolved at all. I called in a requested that this refund be issued as a check for order WB00000549825 and they confirmed that it would on July 19th, 2023. Now they are telling me that the refund was sent back to my card and my card has been closed for the last month so my bank rejected the payment.
Business Response
Date: 07/25/2023
BBB Complaint
Complaint ID: ********
Customer: *************************************

Dear Better Business Bureau

Thank you for taking the time to communicate to us on behalf of our customer **************************************

We are sorry for any frustration that *** have been a result of Mr. ************ recent return experience.

Our research shows that on 07.13.23 a credit in the amount of $262.00 was issued to Mr. ************ Discover account. Also,a credit in the amount of $74.03 was issued to the same Discover account on ********.

Both credits were accepted by Discover. Once a credit has been accepted by the credit card account, we are unable to access the funds to make any type if changes.

We suggest ************************** contact his financial institution for further details on the credits that were issued.

Thank you for allowing us the opportunity to address our customers concern.

Sincerely,
************************ Neiman Marcus Direct
Customer Answer
Date: 07/25/2023
I am rejecting this response because:
I explained to them that the refund cannot be processed to my card because it was completely closed. I already contacted my card company and they have not accepted anything and they are unable to see anything on the old account as far as a refund goes. I was told that a check would be issued to me for this refund originally and they decided to go against what was originally arranged and send the money back to my closed card. They will need to reissue this refund or legal action will be taken because due to their negligence I am now at a financial loss.
Business Response
Date: 08/01/2023
BBB Complaint
Complaint ID: ********
Customer: *******************************;

Dear Better Business Bureau,

Thank you for taking the time to again communicate to us on behalf of our customer **************************************

We regret any difficulties that *** have been a result of Mr. ************ recent shopping experience.

Our research shows that ************************** spoke with one of our associates on ******* and requested the $262.00 be issued to his Discover account. ************************** remained on the phone with our associate until she confirmed the refund had been completed.
On 07.13.23 at 8:04pm CST a credit in the amount of $262.00 was issued to Mr. ************ Discover account ending in 7462.
Also, a credit in the amount of $74.03 was issued to the same Discover account on ******** at 8:02pm CST.
Both credits were accepted by Discover. Once credits have been accepted by the credit card account, we are unable to access the funds to make any type if changes.

We suggest ************************** contact his financial institution for further details on the credits that were issued.
Mr. ************ concerns have been shared and reviewed by upper management and will not be escalated further.

For this reason, we consider the matter closed.

Sincerely,
Executive ************** Neiman Marcus Direct
Customer Answer
Date: 08/01/2023
I am rejecting this response because:
They sent the funds to a card that was closed and I specifically requested for the funds to be sent to me in the form of a check. They confirmed that they would be sending the funds as a check, but instead they sent the funds as a refund to my closed card. This company is completely ridiculous. They have lied to me on several occasions about receiving a callback from the executive office, and wasted now 3 months of my time over their own shortcomings in this situation. I will not stop pursuing this until this is resolved properly. You already wasted 3 months of my time doing nothing, so what is 3 more I guess.
Business Response
Date: 09/03/2023
BBB Complaint
Complaint ID: ********
Customer: *************************************

Dear Better Business Bureau

Thank you for taking the time to communicate to us on behalf of our customer **************************************

As previously mentioned, credits were issued to Mr. ************ Discover account on ********, approval code 01306R and 07.15.23, approval code 01506R and both credits were accepted by Discover.

Regrettably, we are unable to access the funds to create a different form of refund.

We are sorry for ************************* being given incorrect information regarding a refund check and have taken steps to address the issue.

We suggest ************************** contact his financial institution for further details on the credits that were issued.
It has been our experience that when an account is closed due to fraud being suspected, the financial institution will transfer credits to the new account.
******************************,concern has been reviewed by our upper management team and this decision is final. We are unable to escalate this concern any further.

Thank you for allowing us the opportunity to address our customers concern.

Sincerely,
Executive ************** Neiman Marcus Direct
Customer Answer
Date: 09/03/2023
I am rejecting this response because: The business still has not provided me with a refund
Business Response
Date: 09/05/2023
BBB Complaint

Complaint ID: ********

Customer: *************************************

Dear Better Business Bureau

Thank you for taking the time to communicate to us on behalf of our customer **************************************

We have provided the approval codes from Discover showing the refunds were accepted in our previous response.

We are sorry ************************** was given incorrect information regarding a refund check and have taken steps to address the issue, but we are unable to issue a refund check, because the refund was accepted by the original form of payment on the order; Discover.

May we suggest again, that he contact his financial institution for further details regarding the refund.

*****************************, concern has been reviewed by our upper management team and this decision is final. We are unable to escalate this concern any further.

Thank you for allowing us the opportunity to address our customers concern.

Sincerely,
************************ Neiman Marcus Direct
Initial Complaint
Date:07/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 22 I purchased a Denim Vest on Neiman ****** website neimanmarkus.com - Order #WN00001400549. But the vest didn't fit, I sent it back right away. Neiman ****** received the returned merchandise on July 4th, but they won't give me the refund of $330. I called their **************** a few times. I was told they send me a Gift Card on July 6th; and I have to return the Gift Card before they give me the refund. I have never received their Gift Card, it could be lost in the mail. And I don't want it. Gift Card is a store credit, NOT the same as Refund. Their return policy on neimanmarakus.com has never specified that Customer Will Be Compensated by Gift Card. They did not follow their policy and dodge their responsibility to me as a customer. They should issue a refund back to the credit card I was using for the purchase. I don't understand why they won't do so in the first place???
Business Response
Date: 07/24/2023
Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our customer, *************

Please allow us the opportunity to apologize for any frustration that may have been caused during the customers shopping experience with us.

Our goal is to address our customers feedback,evaluate and research their concern, and provide the best solution available.

Zhongwen Qins order ending in **** was refunded back to the original form of payment on 7/19/23. The time it takes for the funds to be available depends on the policies of the financial institution.

Thank you for bringing this to our attention and allowing us to address our customer's concern.

Sincerely,
Executive Support Specialist- Executive Offices
Neiman Marcus Direct
Customer Answer
Date: 07/24/2023
I have received the refund on July 22. I am satisfied with the business's response.
Initial Complaint
Date:07/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 15th I placed an order for pick up on the Neiman Marcus website. I ordered the item before 12pm for same day pick up and specifically selected the item because it was listed as in stock and available in store for same day pick up. It was needed that weekend as a birthday gift. As the time on the 15th neared 5pm I called Neiman Marcus to see what was going on with my order and was told that they don't actually have the item in stock and it was being shipped from another state and would be available some time in the next week or so. I told them that this wouldn't work for me and that I would like to cancel the order. I was told by a representative that it would be canceled and that I would be refunded. I called back the following day as I had not received a cancelation or refund email and was told that a supervisor had put in the system to issue a refund and I should expect it within 3 business days. I called again on the 20th after I still had not gotten or email confirming a refund/return and looked to see that the item had been still been shipped to my local store and had arrived that morning but I had not gotten any email to pick it up and return it or do anything. In total I have called Neiman Marcus 6 times to try to get this resolved and no one seems to know what they are doing.
Business Response
Date: 07/21/2023
Dear Better Business Bureau,

Thank you for taking the time to communicate to us the concern raised by our customer.

Our goal is to address our customers' feedback, to evaluate and research their concerns,
and to provide the best solution available or an explanation of what occurred.

Please accept our sincerest apologies for any disappointment that *** have resulted with
the customer's experience with her recent order. We have researched our records and
found the return was processed on 7/21/23 and the customer's account has been credited.
We take each of our customers' concerns seriously and regret not meeting **************************
expectations on this occasion. Please be assured that we have shared her comments with
the appropriate departments; as we are continuously reviewing our customers' shopping
experiences and our processes to better service our customers.
Thank you for bringing this to our attention. We hope to have an opportunity to serve the
customer better in the future.
Sincerely,
Executive **************** Neiman Marcus Direct
Initial Complaint
Date:07/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an online order on 6/27. I reached out to an agent on 6/30 to ask about the delivery status. I was told the item is on back order (even though on the website it says it was in stock at one of their stores.) Agent assures me item is in stock but delayed and if I wanted to keep or cancel my order. I decide to keep. On 7/19 my order was cancelled by Neiman Marcus. I reached out to ask why and new agent tells me they are out of stock. When I looked up Bergdorf Goodmans site they had the same item in stock so I asked if I could get the item for the same price I originally ordered at. Agent says they will check and then disappears. I end up getting a new agent that tells me the price was incorrect so they had to cancel my order almost a month after my order. This is false advertising. I only want to have my order fulfilled as promised initially to me.
Business Response
Date: 07/28/2023

RE: BBB Case #********
Customer:  *****-*****************

Dear Better Business Bureau,

Please allow us the opportunity to apologize for any disappointment in the customers shopping experience with us.

It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.

We contacted the customer ************************ and left a voicemail to apologize for the cancellation of the order and offered to place a new order, but we have not heard back.

Again, we truly regret any disappointment that *** have been caused.

Thank you for allowing us to address the customers concern.

Regards,
Executive Support Specialist - Executive Offices
Neiman Marcus Direct
Business Response
Date: 07/28/2023

RE: BBB Case #********
Customer:  *****-*****************

Dear Better Business Bureau,

Please allow us the opportunity to apologize for any disappointment in the customers shopping experience with us.

It is our goal to provide our customers with a seamless shopping experience, so hearing that one of our customers did not receive the type of service we strive to offer is very disappointing.

We contacted the customer ************************ and left a voicemail to apologize for the cancellation of the order and offered to place a new order, but we have not heard back.

Again, we truly regret any disappointment that *** have been caused.

Thank you for allowing us to address the customers concern.

Regards,
Executive Support Specialist - Executive Offices
Neiman Marcus Direct
Initial Complaint
Date:07/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a bag and never received the merchandise
Business Response
Date: 07/19/2023
RE: Case # ********

Customer: ************************;

Dear **********************,

Thank you for taking the time to communicate to us on behalf of our customer, **************************

Please allow us the opportunity to apologize to **************** for any disappointment experienced.

Our goal is to address our customers feedback, evaluate and research their concern, and provide
the best solution available.

The customer disputed the delivery of his order and requested a refund.

Our research supports the carriers claim that the item was successfully delivered. We regret that we are unable to issue credit for the item in question.

We feel this to be a closed matter.

Thank you.

Executive Support Specialist - Executive Office
Neiman Marcus Direct
Customer Answer
Date: 07/19/2023
I am rejecting this response because: The order was incomplete again I am not saying I did not receive the item Im saying the straps were not received as they were on back order so I was suppose to receive a refund in the amount of how much the straps cost or I would like the straps shipped to me. Eveytime I call they are putting the incorrect information. I need the straps for the order
Initial Complaint
Date:07/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 10, 2023 - Online Order #WN00001607322 Amount ****** Product name ******************************* Paper Towel Holder The shipping address of this package is wrong and it's different from my billing address. I tried to cancel this order within 5 mins after I placed it. They said they will handle it but they shipped it instead. I have no way to get the package with this wrong address.I called the carrier ***** tried to change the delivery address, but they said only shipper can do this.So I called Neiman customer service agent right after I found out it's shipped. The agent named ********** said they will contact ***** to return back the package to Neiman Marcus instead of delivery, but they can't change the delivery address. I said that works for me.Today July 15, I saw the package was out for delivery. I contacted the Neiman agent again to make sure they cancel the delivery. The agent said they already sent out return back request for *****. I don't need to worry about this. However, the package was delivered to this wrong address today July 15 3:15pm and I could not get the package.I request Neiman Marcus to give me a full refund to my original payment method.
Customer Answer
Date: 07/19/2023
Hi BBB agent, Can you help with my complaint at Neiman Marcus? I made an order onJuly 10, order number is Order #WN00001607322. Item amount is $150+tax. The shipping address of this order is wrong. I tried to cancel this order within 10 mins after I placed it. But it failed. Then I contacted their customer service agent. They said the order has already in processed and they can not change the delivery address but they can ask the carrier to cancel the delivery and send the package back to them. I said that work for me. Then on Saturday July 15, I saw the package is out for delivery. I called Neiman Marcus agent again to make sure the package will not get delivered. The agent said they did send the request to cancel and return the package that I don't need to worry. Then I saw the package was delivered to the wrong address by the end of day. I have no way to get the package and the money back. I hope you could help me with my case and request Neiman Marcus to give me the refund. Thank you very much! Wei
Business Response
Date: 07/21/2023
Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our customer, **************

Please allow us the opportunity to apologize for any frustration that *** have been caused during the customers shopping experience with us.

Our goal is to address our customers feedback, evaluate and research their concern, and provide the best solution available.

The order ending in **** was refunded today 7/21/23 back to the original form of payment. The time it takes for the funds to be available depends on the policies of the financial institution.

Thank you for bringing this to our attention and allowing us to address our customer's concern.

Sincerely,
Executive Support Specialist - Executive Offices
Neiman Marcus Direct
Initial Complaint
Date:07/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed order WN00001564307 for a fine jewelry ring on 7/7/23. I received an email on 7/8 saying that a "Precious Jewelry Ambassador" would contact me within 2 days to complete the order. I was never contacted by an "Ambassador". Instead, Neiman tried charging my credit card several different times, sometimes for the agreed amount and sometimes for a higher amount. My credit card company blocked the transactions. I tried multiple times from 7/10 to 7/15 to contact Neiman customer service by email, and also contact by phone ************** store that they told me would be shipping the item. Neiman customer service told me again and again to call the store, and that they could not cancel the item, even though the order was placed online, *not* with the store. I tried repeatedly over the course of 6 days to get through to the Precious ************ at ******** store to ask them to cancel the order. I never got beyond an operator who told me that no one was available. It appears that NM is doing everything in their power to prevent the cancellation of this order, although I told them that I blocked their charges with my credit card company, and that I would refuse delivery of the package if they try to send it.Could the BBB *please* get NM to simply cancel this order? I've been going in circles for days, and I'm unable to get NM to take action on this simple request.Best regards, *************************
Business Response
Date: 07/17/2023
Dear Better Business Bureau,

Thank you for taking the time to communicate to us the concern raised by our customer.

Our goal is to address our customers' feedback, to evaluate and research their concerns,
and to provide the best solution available or an explanation of what occurred.

Please accept our sincerest apologies for any disappointment that *** have resulted with
the customer's experience attempting to cancel her order.

The Neiman Marcus website has an assortment of high-end Precious Jewelry items that
customers can order. These orders are fulfilled by the full-line Neiman Marcus stores
Precious Jewelry department.

************** store has spoken with the customer. The order amount was credited to
the customer's account on 7/7/23.

We take each of our customers' concerns seriously and regret not meeting the customer's
expectations on this occasion. Please be assured that we have shared her comments with
the appropriate departments; as we are continuously reviewing our customers' shopping
experiences and our processes to better service our customers.

Thank you for bringing this to our attention. We hope to have an opportunity to serve the
customer better in the future.

Sincerely,
Executive **************** Neiman Marcus Direct
Customer Answer
Date: 07/17/2023
I have reviewed the business response and accept this resolution. There is incorrect information in their response, but I don't care as long as the order is finally cancelled and I have been refunded. This should have been a pleasant experience, but instead was an anxiety-producing nightmare that lasted for days, despite my numerous efforts to resolve. NM only paid attention once I had filed this complaint and wrote an online review describing the problem. Before that, I was completely unsuccessful at getting their attention to resolve the issue.
*************************
Initial Complaint
Date:07/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered delivered to me 6/22 Returned two products, opt for refund to original payment Return received by them 7/1 I contacted them after several days of no news on 7/13 where ******* told me they issued me a refund via gift card on 7/7 and that I could expect the gift card which I never asked for in EIGHT WEEKS. I was told to submit a request to change the refund method and that it would take another five days to process this request. I reached out via email to get further confirmation that anything was even taking place as its evident this company cannot be regarded as competent as far as returns. Via email a rep confirmed 5 day plus another ***** additional days for my bank to process the refund. Estimated ***** days for a refund, absolutely ridiculously. I opted for refund to original form of payment thankfully I cannot imagine waiting eight weeks plus processing time for a gift card to this business.
Business Response
Date: 07/19/2023
BBB Complaint
Re: Case # ********
Customer: *****************************

Dear Better Business Bureau,

Thank you for taking the time to communicate to us on behalf of our customer ******************************

We are sorry for any disappointment that *** have been a result of her recent return experience.

A credit in the amount $338.09 has been issued to Ms. ********** **** account today July 19, 2023. The time it takes to post will vary based on her financial institution.

Thank you for allowing us to address *********************************** concern.

Sincerely,
************************ Neiman Marcus Direct
Initial Complaint
Date:07/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
this is regarding order WN00001554843. I ordered a purse on 7/6/2023 at night. on the morning on 7/7/2023 i received an email saying the item was shipping. i noticed that the address was wrong. i notified neiman marcus and asked for assistance and to stop the package on 4 seperate occasions: 7/7, 7/10, and twice on 7/11. i also called neiman marcus on 7/11 and was conveniently disconnected. i also contacted ***** on 7/11 to please stop the package and there was still no solution. the package was delivered to the wrong address on 7/12. i contacted neiman marcus on 7/12 and was told by the customer service representative that i would receive a refund for this issue. i contacted neiman marcus today on 7/14 and the customer service rep told me that i would not be receiving a refund as they advised me "it was not a service error on their end". i asked for a manager and was told he couldnt transfer me to a manager. so then i called neiman marcus again and was again disconnected after being on hold for 15 minutes. i then sent an email on 7/14 to neiman marcus with no response. so yes it was neiman marcus' service error - i notified neiman marcus multiple separate times and asked for assistance with this package before the package was delivered and received absolutely no help whatsoever. then the only representative who was able to give me any information on 7/12 and told me that i would be receiving a refund im now being told that refund will not be honored. i am requesting the company do the right thing and refund my money.
Business Response
Date: 07/18/2023
RE: BBB Complaint ID: ********
Customer: ****************************;

Dear Better Business Bureau,

Please allow us this opportunity to sincerely apologize for any frustration caused in *****************************;shopping experience with us regarding the shipment of her order as well as the level of service received. Please be assured this is not typical of the service we strive to offer our customers. We will follow up with the appropriate departments.

Our goal is to address our customers feedback, evaluate and research their concern, and provide the best solution available.

Credit in full has been issued to the original form of payment (AFFIRM) on July 14, 2023. The customer will need to contact AFFIRM regarding the changes to the loan at helpcenter.affirm.com or by calling AFFIRM at ************.

Thank you for allowing us to address the customers concern. We truly regret not meeting the customers expectations on this occasion.

Sincerely,
Executive Support Specialist - Executive Offices
Neiman Marcus Direct
Customer Answer
Date: 07/18/2023
I have reviewed the business response and accept this resolution. Thank you
Initial Complaint
Date:07/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a refund request for a purse that I purchased on ** online. My order number is WN00001068248 for an amount $2862.00. The item was marked as return received on June 9th & my refund is still yet to be processed. I have been told to give them another week or 2 weeks every time I reached out to their customer service via Chat/Calls. I have reached out to them at least 4 times by now. I believe I have given Neiman Marcus enough time & would like to receive my refund.
Business Response
Date: 07/26/2023
RE: Case # ********
Customer: *******************;

Dear Better Business Bureau,

Thank you for taking the time to communicate with us on behalf of our customer, ******************

***************** has contacted our care center to provide feedback regarding their concerns. We have researched, addressed, and shared our findings directly with the customer.

Credit for the return was issued July 25, 2023.

We apologize for the processing delays.

We feel this to be a closed matter.

Regards,

Executive Support Office
Neiman Marcus Direct
Customer Answer
Date: 07/26/2023
I have reviewed the business response and accept this resolution.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Neiman Marcus Company is BBB Accredited.