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Business Profile

Dentist

Deca Dental Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Deca Dental Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Deca Dental Group has 21 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my first visit to Ideal Dental ***** (TX) and was informed they would be submitting for pre-approval for treatment that day, and it takes two weeks to get a response. At two weeks, I called to follow up, and was told the office manager Jasmine wasn't available, but they hadn't heard back from insurance, so I called my insurance to follow up as the pain from the infection was getting a lot worse. I was informed by the insurance company that the request was never submitted to them. I called the ***** location 6 times over a weeks time to try to get this resolved so that I can get treatment because my mouth was hurting so badly and it was only getting worse. Each call I was told the office manager is in a meeting but will call me back. She failed to return my call at every opportunity. The final time I called, I was told she was in a meeting, but insisted on waiting and sat on hold for 40 minutes before they let me know they'd tell the Jasmine to call me and that that she "probably would this time" because I had been on hold for so long. I asked to speak to the doctor or anyone else, and was informed there was no one else who can help me and I couldn't speak to anyone else.Jasmine finally called to tell me that pre-approval wasnt actually required (which is incorrect) but she was going to go ahead and submit the request just so it was done. She scheduled my follow up appointment in two MORE weeks pending approval. At the end of the call I asked her if there was a reason she didn't return any of my 6 phone calls over a weeks time when I'm in increasing pain, and without any hint of apology she just said she'd been busy and just hadnt gotten around to it. As medical professionals, impeding care is negligent at best. It's just not acceptable. I also reached out to both corporate contacts provided on the website, DECA ******************************************* without any response.3/15 @ 9:03am 3/18 @ 9:12am 3/19 @ 8:32am 3/19@ 12:32 3/19 @ 12:33pm 3/20 @ 9:02am

    • Initial Complaint

      Date:04/06/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The dental clinic has over billed my Flex card multiple times for procedures and wouldnt credit my card back after multiple attempts to get them to do so. Last year my Flex card got locked because they wouldnt credit my card and this year the same thing happened and Im still waiting. They had $1200 in my dental account that was due to a November 2024 procedure for my husband; however, they said it was because they were waiting for the benefits claim I requested Jan, Feb and March for them to return the funds. The last time I spoke to them in March, they said they were disputing a June dental procedure for one of my procedures and not my husbands that they initially said was for Nov. Now they are saying I only have a $650 balance on my dental account. They also said I will receive denied *** due to the clinics disputes. At this time, my card has been locked since March and Im unable to use my Flex card again due to this clinics fraudulent practices.

    • Initial Complaint

      Date:01/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the date of 8/8/24 I went to Ideal Dental to get a replacement crown after mine cracked. I was charged $482 for the service because it was outside of the warranty. However they based this finding off of the three year filling warranty and not the 5 year crown warranty. Essentially meaning my crown replacement was well within the 5 year warranty. I tried to bring this up to them numerous times and they had not done anything about it. No apology, no credit for future service, no correspondence with my credit card company or anything. Then on Oct. 9th I received a text saying I had an outstanding balance of $21.90 even though I havent been back since August. I would just like a formal apology and to have my balance cleared.

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/2022: Ideal Dental in ***********, ** recommended a deep cleaning. I got a second opinion and decided not to. 5/2022: root canal procedure done 6/2022: pain in the tooth where a root canal was done and permanent crown put on tooth.Shortly after I told them I was having tooth pain. They told me it was normal and the tooth was okay. 1/2023: I went in for x-ray and was told that my tooth was good. 9/2023: I still had pain coming and going and followed up with dentist again. No response.12/2024: tooth is infected and face swollen and had to go to the *** Went to dentist and endodontist specialist. Ideal Dental customer service, manager ****** told me that my bone loss from the root canal was because I didnt listen to them in 4/2022 and get a $700 deep cleaning. I spoke to my endodontist and she said this is not true as bone loss is underneath the root and a deep cleaning would repevent gum disease in which I dont have. Ideal dental is a fraudulent corporation and they have delayed, denied, and are now defending what they did to me which was a botched root canal. If you read their one star ****** reviews they all are similar in that this business charges people unnecessary procedures. I see that that is how theyre so big and they have a dental office in almost every city in *****.

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have visited Ideal dental for years and have always appreciated their service. However, this past year hasnt been good. I went in earlier this year for a cleaning and was explained to have some expensive work needed, but I got it done and paid Ideal in full utilizing FSA/External financing. However, since 10/7/24 I have been receiving an email and text at the same time nearly each week sharing I have a balance due of $3579. I have called and been told that I have this balance for braces (I HAVE NEVER HAD BRACES) and would receive follow-up from the office manager who was shared to be ***** and that has never happened over the course of six phone calls. This last phone call, I spoke with **** who was explained to be the orthodontist manager. He was kind and shared he would consult with his regional manager because this was clearly an error but no feedback has been shared. At this time, I am suffering from extreme mental anguish as these notifications continue to arrive sharing I owe a balance that I do not have. I am on the verge of seeking litigation as it appears no one will help me and wants me to pay a balance for someone else. Throughout this entire process I have felt as if I am lying because no one has shown empathy and just supposedly escalated my concern to their *********** at a place where I want my services refunded for my actual recent dental work because I have to visit here every six months to have my warranty and I dont feel comfortable visiting this company anymore with how I have been treated. This $3,579 is not my balance.

    • Initial Complaint

      Date:10/25/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ideal Dental uses a company called, Healthcare Finance Direct for their ortodontic financial service. Jasmine the person the sets up the ortodontist plan for my child, made the entire contract out in my childs name which he is a minor. The finance company is taking money out of my account even though the contract is my sons name, which he is a minor. My name ***** ***** is not on the contract but the Finance companny is still taking money from my account and refuses to put the money back into my account. I spoke to jasmine on the phone on Sept 9th she said the contract is void because my son ***** is a minor and the she put the contract in his name. The finance said lets wait till ***** turns 18 on oct 29th then the contract is in his name. I said absoutley not this is illegal what you are doing and I demand this contract be void null immediately, I want that voided contract sent to me overnight, Im still getting the run around from then dentist and the finance company. The total is close to $900 so far.

    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 13, 2023, I went to Ideal Dental in ******. They sold me on doing work that turned out to be unnecessary work. It cost me $12,000 and left me in much worse shape. The dentist I saw quit before everything was finished. She did come back for a final visit. My bite is way off and one new tooth already has a chunk broken off of it. My teeth don't match up right. I'm miserable. They sold me a bill of goods and the work was substandard. They were only after my money. I filed a claim with the ***** Dental Board.

    • Initial Complaint

      Date:12/06/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 89 year old father had a tooth extracted and was asked to sign a proposed treatment plan that indicated the cost to him would be $100. The tooth was extracted on September 19, 2023 and he paid $100. Then he got a bill for $146. The insurance did not cover the item D7311 Alveoloplasty. The dentist never did alveoloplasty (bone smoothing), he just grabbed the tooth and pulled it out. That's it! I asked why my father was being charged for something that was not done. The office manager then lied to me and told me the insurance did not cover the extraction. The explanation of benefits clearly shows the extraction was covered and Humana paid $199. This company is practicing deceptive insurance billing. Deceptive insurance billing results in higher costs for patients and less effective treatments. RUN from this company!!!

    • Initial Complaint

      Date:11/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to idea dental in *******. i paid for and uppper parshal they went ahead in january 2023 and charge my insurance for a bottom parshal without my permission. so sinne they charge the insurance they ask me to come in for s fitting , i went in and i have never received the parshal for the bottom and its now nov 27 2023. i ask them to refund my insurance company and thry keep giving us the run around. saying that they sent the claim for a refund back to corporate and its now over 30 days. no refund has been refunded

    • Initial Complaint

      Date:11/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is fraudulently billing insurance providers and patients for the same items. My son came in for an initial visit and was advised that there were multiple cavities that needed to be filled. They advised me that they needed me to pay up front which was no problem. They were unable to complete two of the fillings. I requested a refund for the fillings they couldnt do and an itemized receipt so I could be reimbursed for the other charges. The receipt they provided was rejected by my company. And they told me they could not refund me for the teeth they were unable to fill until the claim had been paid by my insurance. After the claim was paid they sent me a new receipt. I reviewed it and noticed that (1) they charged me and my insurance provider for the same items and collected money from both of us, (2) they still billed my insurance for fillings that couldnt not be completed. I went to yelp and it appears this is not the first time a customer has complained about these same issues. They need to refund me for items that were covered and paid for by my insurance and secondly they need to refund my insurance for filling that they didn't do. Beware - if they are fraudulent with billing are they even truthful about the services that we need, meaning did my son really have all those cavities? I want to see the x rays. Date of Service 8/10/2023 Patient E ****** Attempt to resolve-I sent them an email and I want to see the xrays Acct - ***** *** Spent - $277.40

      Business Response

      Date: 12/07/2023

      We apologize for any inconvenience you experienced with us. We are taking the proper steps to ensure you concern is resolved. After reviewing the account there may have been some miscommunication on our end regarding your sons account. The office manager over the location will give you a call on next steps to resolve this matter. Thank you for your feedback as we want to ensure all our patients has a good experience with us. 

    Deca Dental Group is NOT a BBB Accredited Business.

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