Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February of 2024 I signed up with the Dallas Dating Company. I signed a contract for a year with a promise of them doing everything they know to facilitate dates and gatherings but they only had two gathering and they didnt show me any prospects unless I gave them a credit card. In other words I didnt get to see what I was paying for. The reason why is because they knew they couldnt offer any thing worth what they were charging for. I didnt get any kind of help after paying them $4700 with a photo session. I believe strongly this is a scam and someone needs to do something about it. I read a lots of complains from other people as well but they are still in business taking peoples money and giving nothing in return. This has to stop now. Someone please do something about it.

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company signed me up knowing they were closing their doors. Its a scam and they are taking peoples money and its a lot of money. I want to warn everyone they change the names of the company. Theyve closed their doors. They dont answer their phones their emails. they wont contact you. They wont tell you anything, its not right and they should not be able to get away with this

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This scam at Dallas Dating Company has been going on for many years. Nothing ever changes except the people who must front the scam to unexpecting new suckers to lure them to pay huge fees for false promises.All members say the exact same things....they got nothing, and lost their *********** their website does not work. How would BBB still offer a C+?

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined The Dallas Dating Company in June 2023, a couple of years after my husband of over 40 years passed away from cancer. I was still devastated and grieving, but ready to open myself up for companionship and possible new relationships. I received a "hard sell" and caved in to the image of future fulfillment. I signed up for a VIP membership which cost me $7,290 (including tax) for the six year VIP program. At first, everything seemed great. We had group social events to meet others in a safe "no pressure" environment, every couple of months. We also had the option of making one-on-one connections (dates), if we were inclined. We had a holiday "soiree" on December 16, 2023. This was the last time I heard anything from the Company. I recently reached out via telephone and received a recorded 'out of service' message. Email and text messages were undeliverable. It appears that the Company has closed it's doors without notice and did not offer to refund the balance of the $6,999 I paid but did not get to use. I have tried multiple times to reach someone - anyone - for answers. But, reached only dead air. Looks like they took $7,000 from me!

• Initial Complaint

  Date:12/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Sept 2022, I went to the Dallas Dating Company, not really knowing what to expect but soon the representative told that she met her husband via the *** and that the fee was approximately $9900. I got ready to leave she said she would talk with her supevisor, and she lowered the price evenutally to $6500, which was is pretty steep. *** (I think was her name) assured me that there would be plenty of men for me to chose from in the club. When I went thru the information guide, it said to chose 15 men/women that you are interested in to start with. I tried my best to find ****************************************** simply don't respond. The first man was very nice, he said no one is going to call you, he said you seem like nice lady but that, I probably wouldn't be successful. He said he been the *** and that they offered very little. I was determined to move forward after spending so much money. I did go out with one guy, but I can get one date on my own. I feel The Dallas Company is deceiving older lonely people by calling this a dating company, when it's just older singles going to events. I attempted to go at least 3 events and was told we already enough women or they are already full at this time, although I met the **** deadline. This week I was told that I can't even come to the Christmas party unless some other women drop out. The company does have enough men, so I paid a very high price and still cannot attend events. I know there will not be anybody at the party that I want to date, but I should at least be able to eat a nice dinner and play games. If you're interested in men of color, good luck, I've seen one black man at an event, he was beating himself up over the money paid ***.T he Dallas Dating company has the ability to to vet their clients, but other than that have provided very little dating opportunities for me. Most people don't say anything because we don't want people to know when joined a dating company that scammed us.

  Business Response

  Date: 12/20/2023

  We're sorry to learn that ********* hasn't experienced greater success with her membership. Now that this has come to our attention, we'll review her account and ********************** activity. Our team will proactively reach out to provide assistance. When members share feedback, we're committed to offering tailored suggestions for matches and aiding in making meaningful connections. Within her age range, there are several eligible men who haven't been selected by her, and we'll be in touch with ********* to discuss these potential matches. We organize various events for our members, and all have the opportunity to attend by replying before the deadline or by ****ing in a timely manner if space is limited before an event reaches full capacity. Regarding the recent holiday party, we promoted it for over a month, and unfortunately, ********* contacted us after the **** deadline. As we needed to submit a finalized list of attendees along with their menu preferences in advance, we weren't able to accommodate her on this occasion. We encourage all members who wish to attend events to **** early to secure their inclusion. We'll be in touch with the client regarding her dating activity. 

  Customer Answer

  Date: 01/08/2024

  The Dallas Dating Company said I missed the deadline to RVSP, but that is a lie. I talked to the represenatative for over a minute and they never said I missed the deadline. ?? Grand Marnier Crme Brule (Why lie about something I can prove?)
  
  To join the festivities, please call ************ to RSVP with The Dallas Dating Company no later than December 13th. Reservations will be confirmed with a credit card. Let's make this holiday season unforgettable together!

  2) Why does every women I spoke have almost the exact same story?

  3) ***** sent me 3 potential candidates, but one I couldn't find at all, the 2nd Id# didn't work but I located by name. If there are plenty of men date, why are half of them inactive. Most of these me are white and not interested in inter-racial dating, so Its just events for women, it not a dating company.

   

  Business Response

  Date: 01/11/2024

  We have followed up with *********, as she indicated. Personally, I recommended potential matches and initiated contact with the gentlemen to facilitate introductions. We're currently awaiting their responses. Additionally, we have two upcoming events, and ********* has confirmed her attendance for both. I personally reached out to her, encouraging timely RSVPs to ensure her inclusion and promote the events. We aim for the success of all our members, recognizing that each individual's journey is unique. Our commitment to assisting and supporting ********* remains. 

  Business Response

  Date: 01/11/2024

  It looks like ********* called the office on 12/13/23 at 5:30 pm to RSVP for the holiday event, but unfortunately, the deadline was by 5:00 pm on the same day. Despite the over a month-long promotion and adequate time given for members to sign up, ********* missed the deadline. It's unfortunate we could not accommodate her, but she waited until after the deadline that we were working with in order to get the guest list and menu options submitted to the venue.

  Customer Answer

  Date: 01/28/2024

  First and foremost it is apparent the Dallas Dating refuses to be honest.

  1- If there was a hard 5pm deadline it would have stated it, when I called on the 12/13 they did not or they would have been in the communication they sent out but it was not. She said, they were full,  but that if women dropped out I could come.

  2-Ironically when I called on 1/11/2024 about an upcoming evebnt, ten days out, they representative told me she thought they full with women, but then somehow found another space after putting me on for a minute. I was unable to go to the event because of a family event in ****************. 

  3- They say the have plenty of men in my age range, but they don't. ***** sent me 2 guy's profile. just to say they did something, because one is years younger than me and most men want women younger them ( I'm not a dating professional but  even I know that, so they would have to know it.) Dallas Dating suggest you select 15 potientials to start with, but there is hardly any one to chose. If they have plenty of men she should easily been able to suggest at least 5 to 10 men.

  4- I attended an event on 1/27, Dallas Dating had 5 or 6 men at the event and one guest of a club member and 9 women. It was an event outing, not conducive for really getting know anyone, and of course no African American men. 

  5- The one male guest approached and said he was thinking of joinging, but really doesn't have the $2000 right now. I guess I get it now, the men aren't sticking around long when they don't see any benefits,  and because they have invested that much. He said it seems like most of you'll been here a while.

  6- The name is the Dallas Dating, not Dallas Date, I havent had a conversation with one person who has had more than one date or was happy with the services provided.

  7- For over $6,000 there should be plenty of men date, that was the promise by ***. I should be able to go all the events if meet the communicated deadline.

  Dallas Dating probably could fix the issues but they choose not to.

• Initial Complaint

  Date:10/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Provided no zoom mtg on 10/19/22 citing a conn. issue. Provided no zoom mtg on 10/21/22 citing no internet. From this point on the Dallas Dating phone number's response is "you have reached the office outside of normal business hours" BS noon is not outside normal business hours. Asked to speak with Kay (district mgr) no answer
  

  Business Response

  Date: 01/26/2023

  Business Response /* (1000, 5, 2022/11/08) */
  Contact Name and Title: Layla, Office Manager
  Contact Phone: ************
  Contact Email: ********************************
  We have been in contact with Mr.**** and completed his member orientation via zoom on 10/26/2022.
  
  We have also spoken with Mr. **** on the phone. I will follow up with office staff and Mr. **** to confirm all of his questions or concerns have been resolved.