Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They opened a credit card with my name.But was not me and don't know how got title information for collateral.And now they repo my car without any kind of communication.

  

  Business Response

  Date: 06/27/2025

  ******, 
  Thank you for bringing this matter to our attention.

  We understand your concerns regarding the account and the repossession of your vehicle. Please be advised that we received your supporting documentation on June 26, 2025. Our team is currently conducting a thorough investigation into your claim.

  Once our review is complete, we will promptly communicate the outcome and any next steps. We are committed to resolving this matter as quickly and fairly as possible.

  Thank you

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for and was approved for a Yendo credit card. I submitted my title via ***** as instructed and was given the credit limit agreed upon. I recently paid this card off in full. I expected my title to be returned to me in a reasonable amount of time. Its a month now with no title. I was given 5 different responses from 5 different customer service representatives. A supervisor told me my title was with a custodian or legal entity but refused to give me the name. I was told I need to wait over 80 days for title to be released from NJ DMV. I was told I cant go to DMV myself and get title, even if I pay for it. They refuse to give me my original title that I mailed them. They are limited in information and give erroneous information. Im sure if I neglected to pay my title would be found and my car confiscated, yet somehow my title cant be returned to me and I cant go to DMV myself and get it??? They are incredibly shady. I am working on a lawsuit if they do not get me my title ASAP. I would like this complaint submitted and perhaps this will help me find the Legal Entity or Custodian that has my title and it be returned to me. I was to sell my car with this title and obviously I cant now which also cost me money. They are not a business On the up and up. Im asking for some $ returned for my troubles and missed sale. BUT most importantly I want my title.

  

  Business Response

  Date: 06/27/2025

  Hi *****, 
  Yendo submitted a lien placement application to the New Jersey *** in July 2024. In August, after providing the additional information requested, the packet was marked as rejected. However, neither the *** nor Yendo has been able to locate the returned packet, likely due to a lack of proper documentation or follow-through on the ***s end.

  In our efforts to obtain a duplicate title, we explored all available options to move forward despite the missing packet.

  In October, we learned that the previous lienholder, Auto Equity Loans, had gone out of business. Despite multiple follow-up attempts via email, we did not receive a response.

  From January through June 2025, Yendo worked closely with the *** to explore alternative solutions, including resubmitting the packet and applying for a duplicate title. Unfortunately, the *** has been unwilling to proceed without a formal release of lien from Auto Equity Loans and has advised that legal counsel may be necessary to move forward.

  Our Title Operations Manager has attempted to contact you to discuss potential solutions but has been unsuccessful. Please contact ***** at ************ so she can work with you directly toward a resolution.

  Thank you
  Yendo

  Customer Answer

  Date: 07/10/2025

  I am rejecting this response because:   I spoke to someone at Yendo yesterday who informed me that the title is lost. Aside from this being unacceptable why would none of your representatives inform me if this?!

  I now have to wait for a new title!! 

  legal counsel??!  Whose paying for this legal counsel??

  I have been lied to, given incorrect information and was not able to sell me car and lost out on the price I was going to receive.

  i want restitution of some kind for this debacle. I was a good customer, always paid on time or early and paid this off with good intentions. 

   

  

  Business Response

  Date: 07/17/2025

  Hi *****, 

  Thank you for your follow-up, and we want to sincerely apologize for the frustration and inconvenience youve experienced throughout this process. We completely understand how important it was for you to have the proper documentation in hand to complete the sale of your vehicle, and we truly regret that this situation caused you to miss that opportunity.

  To clarify, our team made several attempts to obtain the Release of Lien (***) from your previous lender so we could assist with updating your title. At the time, we were unaware the lender was sending the *** directly to you, and unfortunately, without that knowledge, we were unable to take further action on your behalf. Once it became clear you had the release of lien, we took immediate steps to support you:
  -We issued a check for $145 to cover the *** fees for a replacement title.
  -We included the application needed to request a duplicate title.
  -To save you a trip to the ***, we also provided prepaid shipping labels one to send the documents to the ***, and one for the *** to mail the new title directly back to you.

  We understand your disappointment and your sentiment that this should have gone more smoothly, especially after being a timely and responsible customer. While we believe weve taken appropriate steps to resolve the issue and provided you the costs to obtain a new title, we are truly sorry for how this experience made you feel.

  Thank you

  Yendo

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of this year my car was repossessed from a long term stay hotel that I was staying in with my fiance due to my kitchen being remodeled. We had MANY items in my van because of this, some items that cannot be replaces like my fiancs mother who passed aways pearl necklace and a long list of other things, including my ID and credit cards. The items were totaled at nearly $3.000. After speaking with Yendo I informed them I didn't feel comfortable making any payments to them until the issue was resolved. I was told it would be worked out before it became a problem. Fast-forward to today, I still have no update on my items after submitting all paperwork they asked for and just got an email today stating my vehicle was again repossessed. I immediately called Yendo and they told me I had to pay off the full amount of my loan of $4,500 in order to get my van back because this was the second time it was taken. I'm only behind on payments $117 I then asked how soon it needed to be paid by because I would be in a better financial place to pay in on July 3rd, and they said if it was not paid by the 28th of June they would be keeping my van, no exceptions. I'm completely at a loss on how they can "lose" my items and then expect me to keep paying them money. I was actually told by the people who impounded the van they believe one of their employees stole the stuff. When all this first happened I asked Yendo if I needed to contact an attorney and they again ensured me that I didn't need to do that. I'm at a point now where I feel like I should have. I was hoping they would be understanding seeing as they lost all my belongings, things that money cannot replace but I was stonewalled and pretty much given no other option but to give them the money and hope that I hear something about what was taken. I also was never given a notice that my vehicle was in danger of being repossessed, just that I had a past due balance.

  

  Business Response

  Date: 06/23/2025

  Hi *******, 

  We understand your frustration and are sorry to hear about the distress this situation has caused.

  Following the initial repossession of your vehicle, we were made aware of your concerns regarding missing personal items. We engaged our vendor, Loss Prevention Services (LPS), to investigate your personal property claim. As part of their process, LPS requested a detailed list of the missing items, along with receipts or online screenshots showing the value of each item. This information must be submitted directly to *************************************, with a copy to ******************************************************************.

  Although the claim was previously closed on May 14, 2025, due to lack of documentation, it has since been reopened. At this point, in order to move forward, you will need to work directly with *** by submitting the requested information. While Yendo is not involved in processing property claims, we remain available to support communication as needed.

  Regarding your vehicle, we made multiple attempts to reach you via phone and email to resolve the past due balance and avoid a second repossession. While we understand your concern regarding the initial incident, the balance remained unresolved, and due to this being the second repossession, full payment is required for reinstatement.

  We recognize this has been a difficult experience and encourage you to submit the required documentation to LPS so your claim can be reviewed further.

  Thank you
  Yendo

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a $2000 loan from Yendo and was making payments until I lost my job. Tried several times for some type of extension or payment plan so I can get back on my feet and start payments again. They provided to help with any type of extension. Called them shortly after this and talked to a representative and told them I would be making a payment the following day and that everything was fine. The following day, so maybe 12 hours after I spoke with someone they repossessed my car. I called them and asked why they would do this to me after I just spoke with someone the day prior and told me everything was fine. He gave no reason or explanation just told me I now had to pay the entire loan back plus fees to get my car back when they know I tried several times to get some relief and extensions. They couldnt even give me a final warning for payment email they will just take your car then tell you afterwards. This company is evil do not go to them in times of need they do nothing at all to help you out they prey on people that are in tough positions so they can take your car and sell it to make some profit. They took the only thing I had that I worked so hard to pay off without having the decency to give you any type of warning, now I have to car to get to work and they just keep adding additional fees to the debt which is over double the loan I took out. I hate this company so much they ruined my life.

  

  Business Response

  Date: 06/23/2025

  Hi ******, 

  Were sorry to hear about your situation and understand how difficult this experience has been.

  We want to clarify that the initial action on the vehicle was not taken by Yendo, but by the ****************************** on March 31, 2025, due to unpaid parking tickets. Yendo received notice of the impound and a pending public auction with a sale date of May 1, 2025. To prevent your vehicle from being sold by the city, we acted quickly to retrieve it.

  On April 8, 2025, your account was assigned for recovering. It was secured from the impound lot on April 24, 2025, and this process incurred necessary costs totaling $2,447, including fees for impound release, towing, and transport.

  On April 25, 2025, a reinstatement email was sent to you with details on how to recover the vehicle and bring your account current.

  We understand this situation has been stressful, and our goal was to protect your vehicle from being sold at auction.

  Thank you
  Yendo

  Customer Answer

  Date: 07/15/2025

  They took my car and said I abandoned it which I didnt and they told me about it the next day I want to know if I can take any legal action again them 

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a pink slip loam on my 2006 Porsche Cayenne an about a year or two ago through the company. I was quoted $888 worth of credit and amongst the payback I will receive my pink slip during the process.I was told I didnt qualify because my registration was expired however I had used the initial $300 of credit when they sent the card after told about the registration. I paid the balance on the card and advise. I wanted to close the account however they never close the account soin about a month, I receive a derogatory **** on my credit report looked into it, and it was a late account through yandoo once again I contacted them. They advised me that the account was not closed and it was a growing late fee and interest, and the balance now $200 in order to close the account I would need to pay that balance. I did. The account still was not closed unbeknownst to me neverreceived my registration back and was again accrue, late fees and interest. I called back again. Explain the situation and the representative advised me. He was very sorry told me that I could pay the account and close it in the amount of $100. That was the lowest he was able to get it down to I agreed I made $100 payment the account is still not closed. Still throwing late fees and interest and derogatory ****s on my credit report when I contact the company they advise me ithas not been closed in order to close it out and get my registration back. I need to pay $220. I explained my situation let them know theyre causing me great financial hardship and anxiety and stressing my single parent household of two Im calling andfollowing up several times always given the same story and apologies and told that the representative would escalate the situation I would be contacted by a in the account would be resolved. Never receiving any calls or follow up from them and still requesting $220.

  

  Business Response

  Date: 06/10/2025

  Hi *******, 

  Thank you for bringing your concerns to our attention. We understand how frustrating this experience has been, and we appreciate the opportunity to clarify the situation and work toward a resolution.
  After reviewing your account history, here is a summary of the timeline and key actions taken:
  
  On April 1, 2024, a payment was made toward the account. However, a remaining balance still existed following that payment.

  On April 6, 2024, you contacted our team to inquire about using the card. During that conversation, the agent explained that the account remained blocked due to the unresolved registration. You also requested that the account be closed and the vehicle title returned. At that time, it was clearly communicated that because a balance was still owed on the account, we would not be able to return the title until the balance was fully paid and the account brought to a $0 status.

  On November 20, 2024, you spoke with another agent who expressed that he would request a waiver of the remaining fees and follow up with you once a decision was made. That waiver request was ultimately not approved, and a new payoff amount was sent to you to reflect the updated balance due.

  We apologize for any confusion or inconvenience this may have caused and understand that the situation has caused stress and frustration. It is always our goal to provide clear communication and timely support, and we regret that your experience did not reflect that.

  To bring this matter to a resolution, we invite you to contact us directly at ************, so that we can ensure you're assisted by a agent who is prepared to help resolve any outstanding balance and complete the account closure and title return process.

  Thank you

  Yendo

  Customer Answer

  Date: 06/16/2025

  I am rejecting this response because:   No resolution made going back and forth with phone calls and no call back 

  

  Business Response

  Date: 06/23/2025

  Hi *******, 

  Our Team Lead has made previous attempts to contact you and will continue to attempt outreach today. We understand that you disagree with the current account balance; however, based on our call records and email communications, the balance is valid.

  During a conversation on April 6, 2024, our agent advised that in order to close the account, the full balance would need to be paid. Additionally, during a follow-up conversation on November 20, 2024, the agent requested a waiver of fees on your behalf. This request was reviewed and denied, as the charges were determined to be valid. A revised payoff amount was subsequently sent to the email address we have on file.

  We are happy to provide another copy of the payoff letter upon request. Once the balance is paid in full, we will proceed with the lien release process.

  Thank you 

  Yendo

   

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Yendo Inc. I do not have a contract with Yendo Inc. they did not provide me with a original contract as I requested. Description:I am filing this complaint because Yendo Inc. continues to report a fraudulent account on my credit report despite receiving all federally required documentation for identity theft. I submitted a police report, an FTC ***************** affidavit, and disputes to all three credit bureaus.Yendo has ignored these legally binding documents and has reinserted the account multiple times without notifying me, in direct violation of the Fair Credit Reporting Act (FCRA) Section 605B and 611(a)(5)(B).This is not only a negligent violation of my rights, but it is causing real harm to my credit and financial stability.I have also filed a complaint with the ************************************ (****) regarding this issue.Resolution Requested (Expedited within 24 Hours):Immediately and permanently delete the fraudulent account from all credit bureaus (Experian, **********, Equifax).Cease any future re-reporting or reinsertion of this account.Provide written confirmation of deletion and closure.This account is the result of identity theft. I have fulfilled every legal obligation under the **** and demand that this matter be resolved immediately to avoid escalation to legal action.

  

  Business Response

  Date: 06/10/2025

  Hi Toriano, 

  Thank you for bringing this matter to our attention. We take identity theft allegations very seriously and understand the impact such situations can have on your credit and overall financial well-being.

  We have received your submitted documentation, including the police report and FTC IdentityTheft.gov affidavit, and have opened an identity theft case on your behalf. We are conducting a thorough investigation into your claim.

  Please allow up to 30 days for the investigation to be completed. Once the review is finalized, we will provide you with a written response outlining the outcome and any actions taken, including any updates made to your account and any reporting to the credit bureaus. This response will be sent to the email address we have on file.

  We appreciate your patience during this process and are committed to ensuring your concerns.

  Thank you

  Yendo

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a lien o. My vehicle with Yendo, I have settled my balance in full and the account is closed and already off my credit report. Yendo still has not released my title to myself or the California DMV.

  

  Business Response

  Date: 06/05/2025

  Hi George, 

  Thank you for reaching out and giving us the opportunity to address your concerns.

  First, we sincerely apologize for the delay in the release of your title. We understand how important this matter is and appreciate your patience.

  As discussed during our phone call on June 3, 2025, the delay is due to processing timelines with the California DMV, which can take up to 90 days. To help expedite the process, we have issued and sent two notarized Release of Lien letters—one directly to you and a second to the dealership. The tracking information for both was emailed to the address we have on file.

  We hope this provides additional support in obtaining your title. Should you need any further assistance or documentation, please don’t hesitate to reach out.

  Thank you
  Yendo

• Initial Complaint

  Date:06/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They completely cut off my ability to pay one by one. Adding fees on the meantime. I can even send Cash via *********. They sent me a link ive included to make a cash payment.I sent a check they haven't gotten. I ****** paid last month but can't now. They threaten to take my car. I need someone to intercede so I can make some kind of payment.

  

  Business Response

  Date: 06/09/2025

  HI Kenneth, 

  Thank you for reaching out and sharing your concerns.

  We want to assure you that our goal is always to work with our customers and provide clear payment options. The restriction on your account was placed due to a series of payment chargebacks. This is a standard measure we take to protect against further payment issues.

  That said, we’ve updated your payment options to allow cash payments, including at locations like Walgreens. We’re glad to see a successful cash payment was made on June 6, 2025. Additionally, we did receive your check, and it was posted to your account on the same date.

  If you continue to prefer paying by cash or need help finding a location, we’re happy to assist. Our team is here to work with you and support you in keeping your account in good standing.

  Thank you

  Yendo

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, May 30, I called Yendo to request a payoff letter for my account. I was asked several unnecessary questions, including why I wanted to pay off the account, before being told the request was submitted and I would receive the letter within 24 hours.Later that same day, I called again due to the time-sensitive nature of the request and was told there was a note on my account and the department was in a meeting. I was then told the letter should arrive within an hourit did not.I followed up again on Saturday and was told the letter was being processed, there was a note about the urgency, and I should receive it by Saturday or Monday at the latest.On Monday, June 2, I called again and had to ***eat the same information. I was then told it could take up to 10 days, which contradicts what I had previously been told. I asked to speak to someone who could help, and the *** placed me on hold saying she was waiting for a response to the note. I was then told again to wait another 30 minutes to an hour.I feel like Im being given the runaround and intentionally delayed. It does not take this long to email a payoff letter. I am simply trying to pay off what I owe, and the process has been frustrating and unacceptable. Ive explained ***eatedly that this is urgent.Desired Resolution: I am requesting my official payoff letter be sent to me immediately. I also ask that Yendo review how such requests are handled, as this delay has caused unnecessary stress and wasted time.

  

  Business Response

  Date: 06/05/2025

  Hi ******, 

  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and confusion caused during your recent attempts to obtain a payoff letter.

  Please note that your payoff quote was requested on the afternoon of Friday, May 30, and per our standard process, it can take up to 24 business hours for our Title Operations team to generate and send the official payoff letter via email. We apologize if the correct time frame was not clearly communicated, or if any conflicting information was provided during your follow-up calls.

  To resolve this matter, I personally processed your payoff request and emailed the official payoff letter on June 3, 2025. I also followed up with a phone call to confirm it was received.

  We understand the urgency of your request and regret any inconvenience caused by delays in communication. If you have any further questions or need additional support, please dont hesitate to contact me directly at ************.

  Thank you

  ***** G

• Initial Complaint

  Date:05/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Yendo INC. I do not have a contract with Yendo INC. I still have not received original contract like requested.

  

  Business Response

  Date: 06/03/2025

  Hi Gregory, 

  Thank you for reaching out. We wanted to follow up regarding your concerns about the account with Yendo.

  We understand you previously submitted an identity theft claim on November 13, 2023, but unfortunately, we did not receive the required supporting documentation to complete our investigation. As a result, the claim was closed. If you'd like to reopen the claim, please contact our Customer Service team at 888-532-0770. We’ll be happy to walk you through the necessary steps and documentation to proceed with a full review.

  Regarding your request for a copy of the original agreement: You can access the agreement at any time through the Yendo mobile app. Additionally, we’ve sent a copy to the email address on file: [email protected].
  

  If you have any further questions or need assistance, feel free to reach out. We're here to help.

  Thank you

  Yendo