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Business Profile

Consumer Finance Companies

Nissan Motor Acceptance Company, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Nissan Motor Acceptance Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nissan Motor Acceptance Company, LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 770 total complaints in the last 3 years.
    • 287 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe this account has been assigned to me in error, as I am not liable for the debt in question.I have no contractual obligation with INFINITI FIN and have never received any documentation to substantiate the validity of this debt, despite my formal requests for verification. I specifically asked to review the original application or contract related to this alleged debt. Since INFINITI FIN has been unable to provide this documentation, I assert that the debt is not mine and should not be associated with my records.I kindly request the removal of this erroneous collection from my account and an acknowledgment of this resolution in writing. Thank you for your attention to this matter.

      Business Response

      Date: 07/16/2025

      See attached.

       

    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a Nissan vehicle in 2014 via financing from ************. At no point did I seek financing, apply or inquire about financing with Nissan; however the NMAC was listed on my title as a registered party, this was an error made by the dealer from Nissan of Bowie. On June 16, I called NMAC to request a letter of no interest and lien release. See recounted conversation sent to NMAC on June 17, 2025: As discussed in our conversations on June 16 and 17, 2025, the car was purchased in 2014 from Nissan of Bowie. At no point did I seek or receive financing through the dealer or Nissan Motor Company. I purchased the car at the dealership with a check from my credit union and completed the financing in 2020. The inclusion of Nissan on my title was an error made by the dealer.Additionally, during my conversation with Supervisor ****** on June 16, 2025, I was explicitly informed that I would receive an emailed copy of a letter of no interest by noon on June 17, 2025, per ticket #1-885470582501.Unfortunately, when I called at 3 PM on June 17, 2025, Supervisor **** informed me that this process was not possible and that I needed to provide a copy of my lien release so that my request could be processed. She provided me with ticket number 1-885610829514. Upon follow up on June 17, 2025. I was informed by agent **** that the letter of no interest was sent to ***************************************************************; this is an incorrect address. The agent insinuated that, I provided the wrong address and that I would have to wait an additional 7-10 business days to process a new request. I asked to the supervisor, and was connected to supervisor ****** and recounted my ordeal, he reached out to title and requested an urgent delivery for the letter of no interest. This ordeal has cost me time and money due to the inability to sell the vehicle to an interested party, and has impacted my ability to be able to stop paying incessant insurance due to the inability to return the tags.

      Business Response

      Date: 07/09/2025

      Response attached.

      Business Response

      Date: 07/09/2025

      Response attached.

      Customer Answer

      Date: 07/15/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:06/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried to pay my car off Nissian would not allow me to do so, 2 months later , now the car is repossessed. I have spent 6 hours of wait time in the last 24 hours and holding as I type. I just wanna pay the vehicle off and pick it up before its transported out of state and I have to pay for that too because I cant get any help from the office I have to contact I have been treated as a villain by customer service not working with me at all I am a 72 yr old man with health problems help me get this solved.

      Business Response

      Date: 06/25/2025

      Hello,

      Please be advised that Mr. ******** concern pertains solely to a matter involving the Nissan Motor Acceptance Company (NMAC). Could you please transfer the complaint to the appropriate business unit for review and management?

      Thank you.

      Business Response

      Date: 07/11/2025

      See attached.

    • Initial Complaint

      Date:06/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      INFINITI and Dealer General Warranty is revoking a *** refund unused premium of $1393.18 and mentioned it was due to the ****************** instead of the customer **** *****. That was not indicated in either of the correspondences and the supervisor representative ****** from Infiniti Financial Services states that no refund is due to the customer once escalated to management. I initiated an internal complaint # ******** on 6/23/2025 by calling ************** since I haven't received any correspondences regarding the status of the refund back in late May and Early June of 2025. The *** protection was not renewed, it was cancelled and the letters state that the refund of the unused portions will be given back to the customer. Cancellation for the *** after the loan payoff was done in person at the Infiniti Dealership on 4/04/2025 and again online through Dealer General Warranty's website on 5/14/2025. The confirmation is attached along with the payoff letter and correspondences from Infinity. Poor coordination from Warranty Dealership and Infinity Finance especially when relaying information to customer and extensive wait times to reach management. I haven't received any confirmation letters or emails to reference or follow up with anyone person, department or representative. The only assurance I received is that the internal complaint would be in writing once it has been resolved in their management department. I have been left deceived and uninformed. I called an alternate customer service number ************** to no avail and spoke to the same supervisor ****** that had the same information to relay without hope for the refund promised. According to my new lien holder upon refinancing my loan, the *** premium was to be refunded back to the customer. For the record, ****** the supervisor indicated that there was a new law amended in the state of ******* that according to him is the reason why I was unable to receive the refund. Please assist Thank you

      Business Response

      Date: 07/16/2025

      See attached.

      Customer Answer

      Date: 07/16/2025

      Thank you, response received and amounts on the correspondence was accurate when cross referenced my records. In the meantime, however, please ensure no other customers are mislead in the future. Sending the correspondence as such helped to understand the situation. Please train the customer service representatives to send proof of the matter especially regarding funds directly to the customer instead of seeking other means such as the better Business Bureau To clarify situations. As a new luxury Infiniti driver I am quite disappointed but understand the outcome. Thank you for the response and please help other customers in the future by providing Clarity, not confusion. Thank you again. -jean 

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against Nissan Motor Acceptance Company (NMAC) for their ongoing and deliberate failure to accurately investigate and correct a fraudulent and improperly reported auto account on my credit reports. Despite multiple certified dispute letters, identity theft documentation, and complaints filed with the Consumer Financial ***************** (****), NMAC continues to report this account with serious inconsistencies and false information.I have filed multiple **** complaints regarding this matter:**** Case Numbers:250502-20506681 250429-20416233 250424-20307247 250104-17760662 250502-20506972 250502-20506973 250424-20307147 250424-20307246 250424-20307114 250424-20307113 Key Issues Include:The account reports different balances, status comments, and dates across Experian, Equifax, and TransUnion.The documents NMAC provided include another persons name (******* ******), which is not mine, suggesting identity theft and possible account misattribution.An unsigned contract was initially submitted, then a later version appeared with a signature that is not mine.NMAC has refused to remove or correct the account and continues to report it as valid despite evidence.I submitted an Identity Theft Affidavit to the **** and included supporting documentation to all bureaus and NMAC.Harm Caused:This ongoing issue has caused me serious emotional distress, including anxiety, sleepless nights, and disruptions to my ability to obtain credit, employment, and housing. Ive lost valuable time, money, and peace of mind trying to resolve this fraudulent matter.

      Business Response

      Date: 07/08/2025

      Response attached.

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of identity theft. Infiniti Financial Services is reporting a fraudulent auto loan account on my credit report that I never opened or authorized.The account details are:Creditor: Nissan Motor Acceptance / Infiniti Financial Services Account #: ***************** (partial)Date Opened: 10/04/2021 Reported as Joint With: Ithea Colwn (someone I do not know)Balance: $27,417 (charged off)I submitted a full identity theft dispute on May 24, 2025, including an FTC Identity Theft Report (Report #*********), proof of address, and a signed written statement. Infiniti later claimed they couldnt locate my account, so I followed up with the last 4 digits of my SSN (1828) and full identifying details. They still have not deleted the account.This violates the Fair Credit Reporting Act ( 1681c-2 and 1681s-2(b)), which requires deletion of identity theft-related data once proper notice is given.Desired Resolution:I request that Infiniti immediately delete this fraudulent account from their records and stop all credit reporting, with written confirmation of the deletion.

      Business Response

      Date: 07/11/2025

      See attached.

    • Initial Complaint

      Date:06/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account is current, in fact I pay early each month. Recently Nissan converted my account with a new account number. While doing this, they are noting my account as past due online. I have reached out 4 times to their horrific customer service. The customer service team agrees we are not past due but says they are having application technical issues and to just wait until its fixed. Problem is my next payment is due in a week. A company of this size must be able to fix this quickly. They have not taken this issue seriously and I want it fixed. This was caused by Nissan and their Tech team - Not me.

      Business Response

      Date: 07/11/2025

      See attached.

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The account on my credit report report is marked as late and not paid. This account was closed over 10 years ago, was never late and paid in full. Company and credit report refuses to remove it from credit report. This account was opened in 2012 and closed in 2015. Per **** this account should have been removed from my credit report in 2022.

      Business Response

      Date: 07/03/2025

      See attached.

    • Initial Complaint

      Date:06/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Nissan kicks in March of 2023 Got gap with it. I traded the vehicle in April ******* and called the dealership I bought it from to cancel the gap. Here I have been awaiting the gap refund and I have called the finance company to know status multiple times. And they claim the payoff included the gap refund, when that isnt how payoffs work. Or they want to say the payoff wasnt correct when it was the 10 day payoff that was provided from the finance company themselves and now They claim its because I live in *****. But I have bought many cars in ***** and never had this issue. They are just wanting to keep the gap refund. And they wont even let me speak to a manager. I just want my gap refund. After this I will never go back to Nissan. I was with them for years but not anymore.

      Business Response

      Date: 06/30/2025

      See attached.

    • Initial Complaint

      Date:06/17/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 15 2025 at approximately 9:30pm, my vehicle (2023 Nissan Rogue) was taken from my driveway by a repossession company (Summs **** and Collateral Solutions: ************) by order from Nissan Motor Acceptance company who is my lender for the vehicle. I am filing this complaint (also filing with ******************************************************) as I believe this action was unjustified and unlawful. I purchased the vehicle in February from ******** Nissan (**********, **) and setup autopayments at that time with their finance office (Yameliee ******** was the finance person). However, those payments were not made as scheduled and the first 3 payments were not made. I was not aware of the issue, although admit I should have checked and confirmed the payments were being made as expected so that was my mistake. With that said, I never received any notice from NMAC that my load was in default and/or that my vehicle may be repossessed. Access to my NMAC account was turned off (again without notice) and so I can't even login to my account to see the auto-payments setup or even make a one-time payment for the amount due. I called NMAC and they informed me that I have until July 1 to make a payment of $3,021.60 through a service called ********* which either accepts cash at a CVS or ******* of I am limited to $1500 a day (with a fee of $59.99) to pay with a debit account. They also said the vehicle could be sold at that time and it could be transported by the repo company (including out of state) to an auction house during this time and I would be responsible for those expenses as well. I believe this repossession, charge for repossession fees and intent to sell the vehicle are unlawful and do not comply with the Code of ********* Title 6.2 Chapter 22 which states that notice of repossession is required at least 10 days prior (in writing via first class mail) and that intent to sell is required in writing 15 days prior to sale (also in writing).

      Business Response

      Date: 06/30/2025

      Please see attached response. 

    Nissan Motor Acceptance Company, LLC is NOT a BBB Accredited Business.

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