ComplaintsforNissan Motor Acceptance Company, LLC

• Initial Complaint

  04/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Nissan Finance billed me and my dad for the charging cable that we both returned when we returned our 2022 Leaf. They have a broken process that they burden the consumer with. After multiple calls with Nissan Finance I had to drive to the dealership to obtain a copy of what they already sent to Nissan showing I had returned the charger. Two months later I receive a letter from a collections company because Nissan sent my account to collections (another broken process). I want to hear from a Nissan ************** director/VP on how they are going to fix their broken process so others don't have to deal with this.

  Business response

  04/25/2024

  Response attached.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  NISSAN-INFINITI LT is attempting to collect on a fraudulent account in th amount of $24,044.00 that was once removed from my credit report but has since been reinserted. Although the company may be able to validate public information the account cannot be verified because it was never mine. I am a victim of fraud and have expressed this numerous times to both the business and the credit bureaus and only received a response from the bureaus.

  Business response

  04/22/2024

  Response attached.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have contacted Nissan on several occasions regarding billing. Multiple representatives in the collections department refuse to send me a full history of my account. They refuse to transfer me. I keep getting fees added but they are just telling me I am liable for the fees. All I want to know is what the fees are for exactly! I asked for an entire breakdown of fees. If its valid I will pay it. They give me the same amount in fees and I ask if its a duplicate and they say no you are liable. I feel like if I could just talk to another department I would not have any issues but they refuse to transfer me to accounting, billing, accounts receivables or customer service. When I said I want to talk to someone other than customer service they said they are collections not customer service. I said well let me talk to customer service and they said we are customer service. I want to speak to a native English speaker. I feel like there is some type of communication breakdown. It cant really be that hard to get an audit of an account right? Its so frustrating I keep calling getting the same result. If you are telling me I owe something I want a breakdown of why I owe. Its not a car payment thats due its fees. This is absolutely ridiculous to be on the brink of tears because I simply want to know what I am being charged for. One representative said I had to pay $75 for a key being made. Another tells me the key was $324. I just want consistent answers.

  Business response

  04/18/2024

  Response attached.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is the loan company I use for my car loan. For the last 2 months I have tried to call their business, live chat, and even online dashboard. I never had anyone answer the phone, hang up, or tell me they can't find my account. My access to my online account would not work so I could not verify my account number. I never received any mail or phone calls about the late payment. I finally got ahold of them today, they waved the late charges, but refuse to change the delinquent payment on my and my Co signers credit. My consigner credit went down 80 points. Nissan refuses to make the situation right *** I want mone and my cosigner credit fixed for the last 2 months.

  Business response

  04/16/2024

  Response attached.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been calling weekly since the end of February trying to get a lien release letter showing my Nissan 2010 Altima is paid off to be able to register the vehicle with the **** Every time I have called and I have spoken to several customer service agents who tell me something different every time like it has been processed and mailed and as of today I have not received it then telling me on a different day my case has been closed and another reopened. I finally was able to speak to a supervisor on 3/26/24 and she was going to escalate this matter since I do not have a vehicle I am currently paying insurance cause I am being told it is being sent and the car is paid off and nothing yet. As of yesterday when I called again I was getting the run around by **** the customer agent and I asked to speak with supervisor and he told me he would help and would not connect me with a supervisor. At the end of the conversation he said it looked like they processed it and was mailed yesterday and would take 5-7 business days for me to receive it. I asked why I was not being connected with **** the supervisor I spoke to or another one to confirm this was the right information he said they were busy. I was told I had no way of getting in touch with the finance title company since they can only email them. This is very poor customer service on there part and no one showed have to wait over 6 weeks to get a paper saying they have a lien release to be able to register there car. I have been paying insurance and have a family as well that needs a vehicle to get around and to work. I even asked if I could it get Fed Ex to me and was told they would document it but was not a guarantee. No one should have to wait this long for this especially when all documents was sent to them on February 27 2024 and car is paid off.

  Business response

  04/12/2024

  Response attached.

• Initial Complaint

  04/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Nissan Motor Acceptance Company LLC Account# ********* Amount charging $1,009.86 I am looking for assistance in resolving an unwarranted charge on a returned lease vehicle. I returned a leased a Nissan maxima in Dec of 2019. The vehicle was under mileage, returned before due date and in excellent condition. I made all of my monthly payments on time for the whole term of my lease. I went back to Nissan to lease another sedan and the salesperson only had a truck available for me to lease at a higher price than the vehicle returned . I expressed I didnt want a truck and wasnt comfortable driving a truck. I was informed if I didnt lease through them again I would have to pay them another payment. Which I believe I knew at the time and was planning on leasing again through them but they had nothing to offer me. I ended up going to ****** and leasing through them and returning the Nissan to ****** in excellent condition. I later received a bill for $1009.86. I spoke to someone from Nissan and they said there was damage to the car. There was absolutely no damage when returned. I havent heard from them in 3 years and I just received a bill saying I was being out in collections. Its 3.5 yrs since I have seen that car and I assume they no longer have it or it has been owned since. The salesman was very rude and basically told me I needed to lease the truck or I was being charged. I am positive the car was in excellent condition.After a few unkind words from the Nissan salesman and going to ****** I believe this bill was created because he was upset and I did not lease through them.Please help me resolve this issue.Im not sure how they can argue this especially if the car is long gone. Thank you in advance for your time

  Business response

  04/24/2024

  Response attached.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a new 2016 Nissan Sentra from a dealership. They financed it through nmac. Since buying I have had it break down and strand me twice. The motor stopped running once. They tried refusing to warranty the work. Made me tow the car 200 miles to the dealer. Wouldnt tell me what was wrong. Made me pay 400$ for warranty work. Then I had to get it towed back because they refused to fix it. I fixed it myself in the end. Then a couple years later the transmission went out and it took me a month to get them to fix the recalled transmission. They wanted to make me pay for recall work. So now Im trying to make my final payment and they have me the run around for a month. Kept quoting me for a different payoff amount every time I talked to them. The reps gave me a different answer to the same questions every time I talked to them. Today the made me pay through some online site that charged extra. And I had to do it in multiple payments that got up charged on each payment. They charged me to pay them. In the last week I have been hung up on by this company multiple times. They basically bullied me into paying them extra so I could pay my car off. They tried to deny my ability to pay so they could repo a $28,000 car over $2,000. Everything with then is a fraudulent money grab. This company has been accused of fraud in the past and even try to deny doing recall work. The car stopped running over a recalled brake switch. They denied this to try and get me to pay for the work. All of Nissan is corrupt and only out to s**** people over. If it was up to me they would have their business license revoked. This has been the most difficult purchase Ive ever made. I would never buy another Nissan if my life depended on it. Id like to get re payment for all the extra money they took. I paid a lot for a warranty that Nissan refused to honor. Id like my money back for the warranty I tried unsuccessfully to use. Bottom line is I dont want anyone else to have to go through this.

  Business response

  04/19/2024

  Response attached.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I returned my leased vehicle on 12/27/2023 and canceled the MA state registration on 12/28/2023. Nissan sent me the end of lease liability for the vehicle in January, with a total of $772.85. $395 for Disposition Fee and $24.69 for a disposition fee tax. The third line item is for ESTIMATED Property Tax for $******. There is a statement on this form that reads; "We have estimated your remaining personal property tax liability because it has not been assessed and billed by your local tax authority. If you pay the estimate now, and the actual tax bill is higher, we will waive the difference. In the unlikely event that we have overestimated your actual bill, we will refund you the surplus. You are under no obligation to pay this estimate at this time. You may wait to pay your actual tax bill once we have received it."I submitted a payment on 1/26/2024 to the amount of $419.69 to pay for the amount owed of my Disposition fee and Disposition fee tax. I received a letter that my account was past due so I called Nissan and they informed me my account standing was fine. Nissan sent the ****** cents of ESTIMATED tax to a collections agency.I have called and spoken to Nissan now on 5 occasions and they have yet to produce a tax document. They have yet to produce a tax receipt of payment. The amount still shows on my documents as an ESTIMATED Property Tax amount.

  Business response

  04/26/2024

  Response attached.

  Customer response

  04/29/2024

  I have reviewed the business response and accept this resolution. 

   

  I'd also like to further note that this took almost 4 months to resolve and has continuously prevented me from being approved for credit accounts and vehicle loans.

   

  This has soured my view of Nissan and I will never deal with this company again, sadly, I enjoyed the vehicle but can not get over how terrible the end of ease experience has been.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Husband deceased 11/17/2022 Nissan used. My information to purchase the vehicle but when husband died they would not put vehicle in my name or take the vehicle bak.I had to pay ****** a month. The vehicle was total because 2 parts could not get to complete repairs. Nissan Motor Acceptance collected payoff from State Farm and Gap. My husband paid for warranties inside the total cost of the vehicle I had to go to Alpointe Nissan and sign to close them so they could be sent to Nissan. A 2019 Pathfinder was traded. Nissan sent me a balance due and collected remainder money from Gap claims. Nissan did not honor any warranty. My husband sign to have the vehicle replaced if anything happen. I had to continue to pay the note to get a rental car. And I had to pay insurance. Nissan said I couldn't have a copy of the paperwork and they did not give me a *****. I want my money I paid in and since they used my credit information to purchase why it wasn't good enough to transfer the vehicle to me and why didn't the 2019 Pathfinder trade not show?

  Business response

  04/15/2024

  Response attached.

• Initial Complaint

  03/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This debit has been settled and resolved. I am no longer liable for this debit. I do not have a contract with Nissan Motor Acceptance for this debit. I was never provided with the original contract as requested.

  Customer response

  03/22/2024

  I never received a documentation or anything from Nissan Motor Acceptance thus why I can not submit any documentation because I was never given any. 

  Business response

  04/03/2024

  Response attached.

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