Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Miracle Finance Dispute Department,I am writing to address a serious matter of non-compliance with the Fair Credit Reporting Act (FCRA) concerning the reporting of ********** has come to my attention that your company has reported inaccurate information to the credit reporting agencies,which is a direct violation of my consumer rights.The account in question Docket 1201 was returned voluntarily 01/26/2022 due to not warranting the warranty in which was given. The engine went out you stated it was 'repaired' but then the engine went out again within 30 days and you stated that the warranty would not honor the repair a second time I was then told you would reach out to me with a solution.I was instead given the run around. I was told if I voluntarily surrendered the vehicle it would not be reported on my credit well fast forward two years later 2024, it's now being reported as a repossession on my credit and it is erroneous that Miracle Finance is reporting the date last active as of INVALID DATE. This discrepancy misrepresents the accurate information regarding the account status and activity. Furthermore, there was a prior agreement that this account would not be reported on my credit report due to you all not warranting the want. Despite this agreement, Miracle Finance has failed to uphold its commitment, resulting in a direct violation of my rights to have a fair and accurate credit report.I am formally demanding the immediate removal of account from my credit report. This removal should be completed within 30 days from the receipt of this letter to avoid further legal action. It is imperative that your company rectifies this situation promptly to ensure compliance with the ****. Please consider this letter as an official notice of my intent to pursue legal action if the requested removal is not executed within the specified timeframe. I trust that you will take this matter seriously and take the necessary steps to address this issue promptly and effectively.

  Business Response

  Date: 11/25/2024

  Thank you for reaching out to us through the Better Business Bureau (BBB). We have reviewed your submission and would like to clarify that the matter you presented is not a formal complaint but rather a standard dispute regarding credit reporting.
  To ensure that your dispute is addressed appropriately, we kindly advise you to submit your credit dispute directly to the credit bureau(s). Upon receipt of your dispute from the bureau, we will promptly review the information and provide a response in accordance with the applicable credit reporting guidelines.
  If you have any additional questions or need further assistance, please do not hesitate to contact our team directly at ************.
  We appreciate your understanding and look forward to resolving this matter through the proper channels.

  Customer Answer

  Date: 11/25/2024

  I am rejecting this response because: I have submitted many submissions through all 3 credit bureaus even hired *********************** and each time the response was account noted as correct no changes are made. Therefore, that option is not the proper channel, hence the reason I have now turned my last resort to BBB, which is the proper channel after exhausting all efforts of getting this matter resolved. 

  Customer Answer

  Date: 12/19/2024

  Evidence that this is being reported as a repossession on my credit report.

  Business Response

  Date: 01/23/2025

  This is a credit bureau concern, not a complaint.  We have responded to each of her disputes as required for a credit furnisher.  She was repossessed because she did not want her vehicle any longer.  We replaced two engines in the vehicle, one at no charge to her and the other we charge a $100 limited warranty deductible.  The customer moved out of area and just refused to pick up the vehicle when the repairs were completed.  We have attached the service ticket show her charge was only $100.  We have also attached the Notice of Intent to ************ Vehicle in Reparation of Obligation of Debt that was mailed to the customer detailing they were in default and that we are retaining the vehicle in satisfaction of her obligation. We did everything as we should in her situation, she just does not like the results of her choices.  She even stated herself stated that she filed with all 3 bureaus and a 3rd party agency about the information reported and it was responded and found that the information was correct and accurate. Please let us know if you need anything further to close this complaint that was honestly never a complaint, but a credit dispute. 

  Customer Answer

  Date: 01/24/2025

  I am rejecting this response because:  there was at no time a second engine that was put into the vehicle I was told I would have to pay for the second engine because the warranty would like cover a second engine because it failed within months of the first ***air. Of course I know each time there is a deductible which I paid for the first ***air. I was not given any options other than me having to pay for the full engine even, if I was given any options of paying for another deductible why would a business not give a costumer a good will and pay for it seeing that the engine failed twice within  months. How am I being responsible for a car that was sold as a lemon.  I have never had a vehicle engine fail twice back to back and expect the customer to pay for the ***airs. No letter was given to me explaining my options I was told to return the vehicle and that it will be a null and void contract because I said I would sue so please spare me "the trying to cover up you all errors" that is not the truth. You all even waited a whole year to ***ort it not knowing that the original *** no longer worked there and hired someone else. If we have to go to court that's more than fine but I refuse for you all to continue to negatively impact my credit. The credit bureaus said it was correct because that's what you all ***orted. Please let me know if you all are not going to remove this from my credit and would rather go to court and I would do that. I have been nothing but patient and respectful in this matter but to be lied to is where I draw the line. It's on you all what would you like to happen? Are you all removing this or not?

  Business Response

  Date: 02/18/2025

  We understand your frustration regarding this matter; however, we stand by our previous decisions and actions. The vehicle was sold with a warranty, which was honored in accordance with its terms. As you acknowledged, each repair requires a deductible, and coverage is subject to the terms and limitations outlined in the warranty agreement.
  Any discussions regarding payment for additional repairs were based on the warranty's coverage limitations, which were clearly explained. While we empathize with your situation, goodwill coverage is not an obligation, and we are not responsible for additional repairs beyond what the warranty covers.
  Regarding your concerns about credit reporting, we are required to report accurate information to the credit bureaus. The reporting reflects the status of the account as per the terms of the agreement. If you believe the information is incorrect, you have the right to dispute it directly with the credit bureaus.
  At this time, our position remains unchanged. If you wish to pursue legal action, that is your prerogative. However, we will not be making any further adjustments or removals regarding this matter.

  Customer Answer

  Date: 02/18/2025

  I am rejecting this response because:   I will just resolve it in court. 

  Business Response

  Date: 02/19/2025

  It is your privilege to do so if you choose.  We are not able to correct a credit report that is accurate. 

• Initial Complaint

  Date:02/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Miracle Finance Dispute Department,I am writing to address a serious matter of non-compliance with the Fair Credit Reporting Act (FCRA) concerning the reporting of account ********. It has come to my attention that your company has reported inaccurate information to the credit reporting agencies, which is a direct violation of my consumer rights.The account in question was paid in full in 2022, and it is erroneous that Miracle Finance is reporting the date last active as 2023. This discrepancy misrepresents the accurate information regarding the account status and activity.Furthermore, there was a prior agreement that this account would be removed from my credit report upon payment. Despite this agreement, Miracle Finance has failed to uphold its commitment, resulting in a direct violation of my rights to have a fair and accurate credit report.I am formally demanding the immediate removal of account ******** from my credit report. This removal should be completed within 30 days from the receipt of this letter to avoid further legal action. It is imperative that your company rectifies this situation promptly to ensure compliance with the FCRA.Please consider this letter as an official notice of my intent to pursue legal action if the requested removal is not executed within the specified timeframe. I trust that you will take this matter seriously and take the necessary steps to address this issue promptly and effectively.

  Business Response

  Date: 06/10/2024

  We have already filed our response to the standard dispute letter that we received regarding this matter.  Please feel free to contact our office at ************ with any further questions or concerns.