Computer System Designers
Softlayer Technologies, Inc.About
About This Business
Products and Services
Business Details
- Local BBB:
- BBB serving North Central Texas
- BBB File Opened:
- 8/29/2007
- Business Started:
- 5/5/2005
- Type of Entity:
- Corporation
- Alternate Names:
- SoftLayer, an IBM Company
- SoftLayer Technologies, Inc., an IBM Company
- SoftLayer
Additional Contact Information
- Principal Contacts
- Mark Beaubouef, Director RS
- Customer Contacts
- Mark Beaubouef, Director RS
- Nikki Mather, Manager Revenue Services
Additional Information
- Refund and Exchange Policy
- From the Terms of Service in our Master Services Agreement:
All fees paid for Services to SoftLayer are non-refundable. If the Customer believes that the bills are in error, the Customer's sole and exclusive remedy is to seek SLA credits through the Customer Portal by opening an accounting ticket to give notice to SoftLayer within 30 days of the receipt of the disputed bill. Any invoice not disputed by Customer in accordance with Section 5.7 within 30 days of receipt of the invoice shall be conclusively accepted by Customer as correct. Customer shall not chargeback any credit card payments to SoftLayer and any such chargeback will result in an additional payment to SoftLayer of up to $500 which is a reasonable estimate of SoftLayer's additional administrative costs. Customer is responsible for any fees and costs (including,
but not limited to, reasonable attorneys' fees, court costs and collection agency fees) incurred by SoftLayer in enforcing collection of fees.
Full Text: http://cdn.softlayer.com/SoftLayer_MSA.pdf - Business Categories
- Computer System Designers, Internet Services, Information Technology Services, Web Hosting
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