Reviews

Review Details

• Review fromCammy H

  Date: 05/13/2025

  1 star
  Williams ************************* is attempting to collect on a disputed debt from ***************, a company that is no longer in business. I originally requested a refund from SmileDirect ********* after over a year of treatment produced no results. I followed their program exactly, but my teeth remained unchanged. Despite repeatedly asking for a refund and clearly stating I did not want more aligners, they insisted I continue payments for a product that did not work.After several frustrating and sometimes threatening email exchangessome of which felt more like interactions with debt collectors or legal **** than customer serviceSmileDirect suddenly sent my account to collections. I believe this happened the same day I stood up for myself in an email. I was never given an official resolution, just dismissed.Then in April 2025, I got a credit alert that dropped my score 20 points. Without any notice from Williams *************************, the debt appeared on my credit report. Only on April 23 did I receive an email from them that was dated April 18, 2025 claiming this was my official 30-day notice to respond to this debt... But by that time, the damage to my credit had already been done. I was not given a fair chance to dispute or respond. I replied immediately asking why it was already reported and I still have yet to get a response.I have numerous emails proving SmileDirect dismissed my complaints and ignored my refund requests. I should not be penalized years later for standing up as a dissatisfied customer. ******************** ************************* failed to notify me properly and harmed my credit without due process. They keep refreshing it like its a game... This debt should not exist and should be looked into and removed immediately.

• Review fromLaChe W

  Date: 04/08/2024

  1 star

  LaChe W

  Date: 04/08/2024

  I owed money to an eye care doctor. I will not deny that. When I received the notice, I created a payment plan online using their system. When I was done with my payments, I get a $24 charge. I ask them about it and they claim it's the fee. There was no mention of a fee during the setup of my plan. I disputed the $24 with the credit bureaus. What does this company do? Get the doctor to send out another collection notice for the $24. As a company that collects, at least follow the appropriate guidelines. And no, I don't need your BOT responding to this message. Legally, if the terms are not established at the beginning, you can't create them at the end. I'm tired of dealing with it. Some people might argue that it's only $24, but what if I'm not the only one this happens to?

  Williams, Rush & Associates LLC

  Date: 10/08/2024

  Dear Ms. *************** account has been closed in our system and reported as settled in full. We apologize for any inconvenience you experienced during this process.Sincerely,**** ****** Compliance Manager Williams ************************* LLC

• Review fromAlex H.

  Date: 03/17/2023

  1 star

  Alex H.

  Date: 03/17/2023

  I just spent over 3 hours of my time during work hours to try and find out why I have a fraudulent charge in my name with all my information! And have had no luck in getting any information on where the location of this supposedly Home Depot store that supposedly charged me almost $2000! I talked to Sean from Williams and Rush and we actually stayed on the phone together while we talked to some of the other debt collector companies to find out any information on the purchase only to have nothing but a charge on an original genesis account? Nobody could tell me what my order number was if there was a receipt and what Home Depot it was? I was told to call Home Depot I called two separate times and spoke to two different people in customer service and they both told me the same thing which is I’m not on any accounts and I have no history in their system with such a charge! Whatever the situation is it’s fraudulent and it’s hurting my credit. I want it immediately removed! And I was told by Sean that Home Depot might not have the information anymore. However, when I ask that question to both of the customer representatives, they said no matter the situation. It would still be in the system and I so with no receipt no order number and no knowledge from Home Depot of this charge. I’m demanding that this be removed immediately.!

  Williams, Rush & Associates LLC

  Date: 03/20/2023

  We have investigated this consumer's complaint and passed the information along to the attorney that placed this account with us for collections. He instructed us to cancel this account and he will have it sent back to the original creditor as ID Theft. These things happen from time to time. We do our best to substantiate accounts that are placed with our office for collections. When we can't do that, we do what is in the best interest of the consumer. In this case it is cancelling this account as fraud.

• Review fromAmy A

  Date: 07/27/2022

  4 stars

  Amy A

  Date: 07/27/2022

  They have been very kind and respectful to me. I made a bad judgement call with a debt I owed and they have worked with me. Thank you

  Williams, Rush & Associates LLC

  Date: 10/08/2024

  Thank you for taking the time to submit a review.