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Business Profile

Collection Attorneys

Greystone Firm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collection Attorneys.

Complaints

This profile includes complaints for Greystone Firm's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just want to know if Greystone *********** is legitimate. I received a Civil Lawsuit Notification from them for a creditor: EZ Money for $784.40 threatening to put a lien and wage garnishment if I don't pay. The letter is not dated. I did try to call the phone number on the letter. It is indicating voicemail is full and I have not been able to contact them otherwise. It really gives you no other option to pay except on the website and pay online. It pushes you to pay online since it will take up to 4 weeks to process by mail. Is this a legitimate company or a scam. Please help

    • Initial Complaint

      Date:10/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I highly encourage people to STAY WELL CLEAR of this fraudulent "collection agency". DO NOT use Greystone Firm. You will not receive your settlement. They play all nice to gain your trust, and then fall off the face of the earth once the settlement funds are wired to them from your ********* my case the debtor sent their wire transfer for $30,000 on March 16 2023 and these fraudsters informed the debtor to wait 8 weeks to be released. 21 months later and they still have not honored their side of the agreement tp pay my portion, and no communication from them since. Their website is a scam. There are no office locations - ****** them/visit them...they are office share buildings that have never heard of them. They do not call/email you back once they have your money. They are a bogus and fraudulent scamming outfit. YouMike *******, ***(ert) *******, **** ******** and **** ******* - most likely aliases - should all be ashamed of your lives and your level of deceit. What you do is illegal and fraudulent. This collection attorney business is 100% a scam. Stay away.

    • Initial Complaint

      Date:08/07/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Greystone to collect money owed to me. It started out well and was receiving funds that were paid by the person that owed the debt. Then the checks stopped and I reached out to the person that owed the debt only to find out that they were still paying this debt and this company stopped sending me checks. They claim the system is automated and has to be a certain amount of money to be cut a check. Well over 2 years has gone by since I've seen a dime and they were still collecting this debt. The agreement was a 50/50 split of the debt. I threatened to contact the *** since what they are doing is technically wire fraud and was told they'd get a check out to me immediately. That was over 4 months ago already. They claimed they sent me a check in June of 2022 that I cashed yet I have zero record of this claim on my bank statement. Then they said I probably threw the check out which I doubt I open every piece of my mail. I just want what is owed to me.

    • Initial Complaint

      Date:05/06/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My agreement with Greystone: I cant get them to answer or return my calls.April 22,2023 Greystone collection, Texas.COLLECTION FIRM REPRESENTATION : Placement of account(s) is for a period of ****** business days. At the end of ****** business days, unless there is a payment plan or anticipated resolution in place, the account(s) will be closed in writing. If the accounts are to remain open, the agreementwill be extended by email or other agreement. District Court Judge 21st Judicial District Court, Ravalli County ******************************************************************** ************** MONTANA TWENTY FIRST JUDICIAL DISTRICT COURT ************************************************,Plaintiff,v.*******************, *******************, and **** DOES 1-10;Defendants.Dept. No.: 1 Cause No.: DV****************-BC Hon.: ************************** FINAL JUDGMENT WHEREAS default judgment was entered against Defendants ******************* and ******************* on October 6, 2022, when they failed to plead or otherwise appear after personal service. See Def. Judg. (Dkt. 9). A final hearing in this matter, to establish appropriate damages, was heard before this Court on November 30, 2022. Defendants failed to appear.Plaintiff appeared and provided testimony regarding damages. Plaintiff called experts who also provided testimony regarding damages. Following testimony, review of the records,and good cause appearing, the Court entered final judgment on this matter on the record which is memorialized here.IT IS HEREBY ORDERED, ADJUDGED, AND DECREED:Judgment is hereby ENTERED pursuant to the Courts ruling on the record in favor of *******************************, and against ******************* and *******************, jointly and severally liable for the judgment, in the amount of two-hundred ninety-six thousand, nine-hundred sixty-one dollars and 64 cents ($296,961.64) (of which $291,291.26 is contractual damages and $5,670.38 is reasonable attorney fees and costs), plus post judgment interest at the

    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reach out for assistance to this company to collected a Judgement on my behalf back in Nov of 2022. I spoke with **** who assisted me with opening my case.I was promised the judgement could be collected with in 140 to 190 days, If not I would owe them anything. This was all an facade to lure customers in. The communication has been fickle. If I don't reach out about the case then there is no communication. I received documents from **** stating that the owners of the building would be paying a settlement outside of the original tenant at that time this was back in 2022. Here it is now and year and a half later and all of a sudden they have pulled out stating that they didn't owe anything as they weren't responsible. *****************, ************************** LLC, ******************** LLC, and Kin Worth Realty was the company who was renting this building out this to The business owner of Joyful Gyvers, both parties were aware that this building has roofing issues. I was told that the original person who the debt was to be collected from was hiding and they can't get in contact with them. This is bizarre! This person is in state and the City of which Greystone Firm operates. Till this day I am still experiencing pain and suffering. While person is walking scotch free. It really pains me to do this but I need my case to be a priority in this matter and not lost under a pile of paperwork.

      Customer Answer

      Date: 01/18/2024

      This pertaining to a settlement/judgement that the Company was to collect on my behalf. I believe the company has received monies that is owed to me.

      Business Response

      Date: 02/27/2024

      Good News, Your case is still open. We will close this BBB complaint since the file is still open and is being worked on. I will get direct contact with you since you provided the best number to reach out to you. Sometimes people do not want to take care of the problems that they caused you and we have no control over them but a complaint about not being able to help you collect from them guys all of the money owed is interesting, needless to say, rest assured, it will be worked and it not sitting under a pile of papers. This will close this matter and we will work with you directly. Thank you for bringing this to our attention.

    • Initial Complaint

      Date:10/11/2023

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am expecting payment of $49,973.63 from GreyStone, as agreed with them on 3/17/2023. I SUGGEST ANYONE WORKING WITH Greystone TO HAVE THE CLIENT WIRE THE MONEY DIRECTLY TO YOU NOT TO Greystone. Timeline:3/17/23: I received an agreement from **** & accepted the terms that they would collect for us & keep "35% of each dollar collected".3/22/23 $76,882.50 was wired directly to GreyStone from our debtor. 4/3/23: after their quick collection I sent them another account to collect on.4/6/23 I emailed, no response.4/18/23 I email Greystone & this is their response: Last I heard was it was scheduled for this Friday. I am out of town, but will be back Thursday & will confirm.4/28/23 I emailed 5/1/23 I get a response: I will get with accounting.5/2/23 I emailed, No Response 5/5/23 I emailed, No Response 5/8/23 I get a voicemail (not a phone call) from a masked number. He said his name was ********* needed our W9 info before he could process payment but never gave me a place to send it to so I sent it to ****. He also explained that the company was threatening to file bankruptcy & if they did then we wouldnt receive payment. Which is true. But He didnt give me any details beyond that.5/22/23 I emailed, No Response 7/10/23: I emailed, No Response 8/21/23: I emailed, No Response 8/24/23: I emailed, No Response 9/5/23: I emailed, No Response 9/7/23: I emailed, No Response 9/12/23: I emailed, No Response 9/13/23: I emailed, stating that I will be sharing with the BBB. I received an immediate response from someone named **** saying he was on vacation & to expect this to be resolved by 9/19/23.9/19/23: I email, **** Responded that he would have everything wrapped up by 9/21/23.9/21/23: I emailed 9/22/23: **** emailed apologizing for the delay. He said they would have a meeting & resolve this.9/29/23: **** emailed stating, "This should be done tonight" I asked for ******** **** did not respond.10/3/23: I emailed, no response. Still No deposit or check in the mail.

    • Initial Complaint

      Date:10/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They took **** to collect a **** judgment as a debt collection Agency, now 60 days later will not return call ,after recieved **** made to me

      Business Response

      Date: 10/23/2023

      As explained previously funds on judgments require satisfaction of judgment with the court before the court releases funds. This has been done on this file. Please do not reply and cash the issued checks.

    • Initial Complaint

      Date:10/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is A fraud , the person I spoke with is *********************** we collectmoneyfast.com, website . He has not called me back regarding a collection dispute he has collected on my judgement money and nothing was returned to me . The page is a setup to get your judgement he will Collect on it and not pay you out ! Do not waste your time, the website is a fraud ! And its some person stealing everyones funds . Its called theft ! Do you research look up the company and see they are not even in a building , the building where the business is is non existence.

    • Initial Complaint

      Date:08/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired *********************** of Greystone around 3/2023 to recoup $7k from a client. Like everyone elses review, **** asked me to redirect the client back to him if she made contact, which I did. I was the one solely sending emails and texts messages for status updates, but weeks and months would go by without an answer. I last texted him for an update 2 months ago and still no response. I believe he received payment from the client, but decided to ghost me and not pay the percentage owed to me. I would run very far away from this guy and his company! He seems very shady.

      Business Response

      Date: 08/16/2023

      There have been no funds collected on this account. The claim that the client "believes the funds have been collected" is simply not accurate. We will have a customer service representative reach out to this client within the next 7 business days. This matter needs to be closed as there are no funds recovered or due to anybody. 

      Customer Answer

      Date: 08/16/2023

      I am rejecting this response because:   I would like to see communication (dates/times and client response) between you and the client concerning collecting funds or request for funds. Also, who is *********************? I did business with ***********************. This seems very shady. 

       

      ***

      Business Response

      Date: 08/17/2023

      We have NOT collected any money. The collection communication is protected by Federal Law. You can reach out to your customer to seek the money. We have now closed this account as uncollectable and removed it from the negative credit reporting. Please be advised that this is an official statement: No Funds have been collected on your case. Please deal directly with the customer that owes you money. Many people many assume that we have collected but that is NOT the case, 

    • Initial Complaint

      Date:07/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Do not use these crookedMichael ******* is a fraud. These guys will ask for your collection so they collect and never pay you. I gave them 2 collection, they collected and will not communicate. They have been paid for my judgment and will not communicate with me. ********************* says he is from the customer care department he got me paid 1 ***** and said that was for verification. Than paid about half of what was agreed. The use false names and false promises with BS tactics. To get you to let them collect and they seemingly pocket the money. I'm hoping enough people can come together and file a class action. Despite collecting my money they haven't paid, haven't responded.

      Business Response

      Date: 07/17/2023

      I see the payments as complete.  As many cases, including those with Judgments , satisfactions of judgments MUST be filed by the party that is releasing the claim and judgment. Many clients ( and not stating that this client) assume that the moment funds are collected, they are to be paid , hence the reason for any complaints in this regard. I have checked the system and the manner in which the payments were made were held for clearance, however all of the payment information in our system shows that the payments have been paid in full to this client.  Payments, June 2023 and July 13, 2023. This complaint came in 7/17/2023 ,please accept any and all apology for any delay in communication or miscommunication. However this matter has been closed as PAID in full as of this date and the previous payments. The payments collected were all done with checks via telephone. Also until Satisfaction of judgment is filed nobody gets paid, this was an exception. Please make sure that  you file Satisfaction of Judgment with the court since you are paid in full. Thank You ! 

    Greystone Firm is NOT a BBB Accredited Business.

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