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Business Profile

Clothing

City Chic Online

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for City Chic Online's headquarters and its corporate-owned locations. To view all corporate locations, see

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City Chic Online has 3 locations, listed below.

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    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed a refund with Avenue via their Happy Paths return option, per the website, it states that the refund will be applied to your account within 24 hours, since that date I have not received any refund for the return. I have contacted both the credit card company and Avenue several times and have been told that they are aware of an issue but no resolution has been made, I have asked several times for an email to outline what the issue that they are facing with the credit card company in getting the refund post but have not received anything from the company, I have a current case number opened (*******), it has been 3 months since the return and I have not received any resolution to this.

      I have asked to have this escalated and the refund posted along with credit for the amount of finance charges that I have been accumulating against this amount. I am not getting any positive answers from the company and continue to get the run around on when this may be resolved.

      Business Response

      Date: 02/08/2023

      Business Response /* (1000, 5, 2022/11/18) */
      Hi *******,

      We are terribly sorry to hear about this.

      After taking a deeper look into your concern I can see that its been escalated to the financial department on Wednesday 11/16 and a response from them is what we are waiting on. You should be receiving feedback shortly. We will monitor it and advise to you as well.

      Again all apologies for any inconvenience

      Thanks
      Avenue Online Team

    • Initial Complaint

      Date:10/13/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two items from Avenue clothing online I paid with my bank card .now I am trying to track the items it cannot be found avenue clothing chat agent's told me on different chat that we cannot track your items. They are not responsible to track my items.what is wrong with AMERICA '''' WE ARE THE PEOPLE. we have rights .I WANT AN INSTANT RESPOND WHAT HAPOENED TO MY ITEMS.

      Business Response

      Date: 02/19/2024

      Hi ****,

      I'm so sorry for the delayed response and for the experience that you've had with this purchase! I've reviewed your previous interactions with our team and can see that this has now been resolved.

      Please do not hesitate to reach out to our ************* Team via email ***************************** if you have any further queries or concerns.

      Kind Regards,

      Avenue Team

      Customer Answer

      Date: 02/20/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:09/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an item online 09/15/2022.Was sent the wrong item that is cheaper. Contacted customer service. Informed that I could return the item and pay $5.95 for the return. I stated this is not satisfactory since this was a Avenue.com error and I should not have to pay to ship back an item I did not order and was charged for a higher item I did not receive. CS Agent ****** said she could not send me a pre-paid label. Then asked for photos of the dress I was sent and the invoice. I sent the photos. She apologized and said she would have this issue investigated and would get back to me in 48 hrs. Received an email from CS ****** offering to send me the original dress I ordered or if not in stock, a gift card. I do not want either. I want a pre-paid return label sent to me so I can return the incorrect item sent back to Avenue.com and get my refund for the dress I paid for and did not receive. This is all I have wanted and Avenue.com has made this a very unfriendly, labor intensive experience. Attached is the email chat conversation with Avenue.com and the photos that I was asked to send for proof.

      Business Response

      Date: 02/19/2024

      Hi *******,

      I'm so sorry for the delayed response and for the experience that you've had with this purchase. We have taken on your feedback to ensure that this does not happen again in future.

      I've looked in to your case and can see that we have since refunded the missing item and your shipping costs.

       Please do not hesitate to reach out to our ************* Team ***************************** if you have any further queries or concerns.

      Kind Regards,

      Avenue Team

    • Initial Complaint

      Date:08/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned some items I purchased at a drop off the company designated on 07/01/22. I have an email confirmation of the return and the refund I would be receiving. Several weeks later, I received a statement stating I owed for the amount of the items I returned plus interest. I placed 3 calls, two to Avenue, one to Commenity (the credit card company Avenue uses) plus sent 3 emails and have yet to receive any resolution. Each company blames each other as to why no refund/credit has been applied to my account. I had to pay the balance plus the interest so that it would not show as a past due payment and affect my credit. Whenever I use this account I always pay off the balance in full. It is unacceptable that a month and half later, I am still not able to get this resolved and no one is helping at either place. The email replies advise me to call, which I've done, yet no one can assist. I would like a full refund plus the interest credited to the account and a check sent to me since the account will have a credit for a total of $77.80.

      Business Response

      Date: 11/10/2022

      Business Response /* (1000, 7, 2022/09/06) */
      Hi *****-

      We are so sorry to hear about this. We have looked into your order with XXXXXXXXXXX and see that a customer service representative has been in contact with you on this. Communication will remain through our ticketing system. Keep an eye for an update.

      Thank you
      Avenue Online Team


      Consumer Response /* (3000, 9, 2022/09/07) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      On 08/29/22, I received a response stating they would be issuing a refund to my bank account within 72 hours. On 09/03/22 I sent Avenue a reply email stating I still had not received a refund nor a credit to my account. As a matter of fact, they charged my account another $2 interest charge when I had no balance. I had already paid off the balance I did not owe. I have yet to hear back. Again, I will have to pay a $2 interest charge for something I do not owe. I do not carry any debt with any creditors, yet two months later I'm still paying for something I should have received credit. The above email from Avenue that appears to be dated 09/06/22, was not sent to me. I did not receive this email. It is not in my junk nor did I accidentally delete it. I've checked all my email boxes. But they sure do send me tons of telemarketing offers all day long. This doesn't seem like it's going to get resolved and I will never receive a refund and i will just keep getting charged a $2 interest fee every month.

    City Chic Online is NOT a BBB Accredited Business.

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