Reviews

Review Details

• Review fromDon M

  Date: 06/23/2025

  1 star
  Did considerable research, eventually ordering. Order total just under $2,500. Three days after ordering I received a notice that in order to proceed with the order I was required to provide a copy of my passport, or a copy of my certified drivers license. I refused to transmit a document of that mature over the internet and communicated that the order should be cancelled if such a document was now required. Was told by customer service that there would be a cancellation fee and the balance would be credited to my account. I warned them to absolutely not charge anything to my account. After this exchange, I was suspect of a scam and so I checked my CC on line and discovered that they had debited my account twice for the charge to a total of almost $5K. Either this company is in the business of scamming people or it is very poorly runnot sure which is true. Have contacted my bank and will pay closer attention.

• Review fromLauraFeltz

  Date: 01/08/2025

  3 stars
  After placing my order, I received a text stating the product was out of stock & was offered an alternative. Initially, I declined, wanting a specific look, but after clarification on sizing, I reluctantly agreed to proceed despite not liking the aesthetic after talking it over w/ my husband. I also expressed disappointment that the website didnt reflect availability & that it was important to me to get a good product, as I will write reviews & reach out to the BBB if needed. However, I did not state I would write a bad review or even a review of the aesthetic. With online scammers, you can never be too careful to safeguard your investment.The next morning, I called to check on shipping & was informed my order had been in the process of cancellation due to my dissatisfaction, despite confirming I would proceed. After spending 30 minutes on the phone, & towards the end being offered to proceed or cancel, I ultimately chose to cancel myself due to their poor customer service. The employees tone was dismissive, & the manager, though defensive, failed to address my concerns effectively. I felt that instead of working with me to ensure satisfaction, they prioritized avoiding potential negative feedback.While I cant speak to the products quality or shipping, their handling of customer concerns was frustrating. I expected to be given the choice to proceed with their alternative option, even if I wasnt thrilled with the designthat would be at my own discretion & a personal opinion, not a reflection of their product or services. Their decision to cancel unilaterally showed a lack of willingness to engage & reassure customers or give an alternate option of an outreach email when the product I wanted was in.I appreciate their initial ********** alternative offer, but the abrupt cancellation & dismissive communication overshadowed any positives. Im giving them 3 stars & recommend they improve their customer service to better address & support consumers' concerns.

• Review fromPaul W

  Date: 08/16/2024

  5 stars
  Quality cabinets, good looking, reasonably priced, good color selection, what more could I ask for!

• Review fromKevin E

  Date: 06/27/2024

  5 stars
  These cabinets are super nice. The company has great customer service. I have assembled and installed cabinets from many different manufacturers. Buy Wholesale Cabinets cabinets are top quality. The assembly process is as simple as it gets. Plywood boxes and super square factory cuts make the installation go much better than the lower quality cabinets. And, the affordable price makes these cabinets the obvious choice for me. ************************* New Life Construction ****************

• Review fromRhonda J

  Date: 06/08/2024

  5 stars
  We bought the Navy Blue Shaker cabinets and they look so nice! We had an issue with a cabinet broken during shipping and they made it right and sent us a replacement. These were the cheapest cabinets I could find and they are some of the best quality we have seen. We have a few friends looking to redo their kitchens and we have told them to buy from BWC!

• Review fromDaphne D

  Date: 01/02/2024

  5 stars
  I recently ordered my new kitchen cabinets from Buy Wholesale Cabinets. I searched to the end of the internet looking for a deal, and finally found BWC, and I couldn't be happier. Before I placed my order, I called and spoke with ***** (I believe that's her name), and then *****, one of the owners also called me. I felt confident that this company would take care of my cabinet needs. I placed the order on line, and ***** then text and asked if I would like the cabinets assembled. I was amazed, because the cost was less, even with additional shipping, for BWC to assemble than my contractor was charging. The cabinets are beautiful! I opted for the shaker gray, with a shaker navy island. I also ordered the roll-outs for every base, and some of the cabinets have glass fronts. I did make a couple of errors in ordering, but when I told BWC about them, they assisted me in correcting them, and got the missed (I misordered--not BWC) items out to me ASAP. Once everything was installed, I realized one shelf was missing in a glass front cabinet. They sent it to me immediately. I am absolutely in love with my new kitchen, and the cabinets are the biggest positive! BWC staff was wonderful in communicating with me throughout the process.