Reviews

This profile includes reviews for Greyhound Lines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greyhound Lines, Inc. has 183 locations, listed below.

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  Greyhound Lines, Inc.

  PO Box 660362 Dallas, TX 75266

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  Greyhound Lines, Inc.

  205 S. Lamar St. Dallas, TX 75202

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  Greyhound Lines, Inc.

  604 SE 2nd St Seminole, TX 79360-5104

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  Greyhound Lines, Inc.

  1 Harborside Dr Boston, MA 02128

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  Greyhound Lines, Inc.

  1200 Airport Dr S Burlington, VT 05403

Review Details

• Review fromBrandi S

  Date: 07/30/2025

  1 star
  Im suing greyhound yall lost my luggage and left me stranded multiple times do to yall broke down cheap ***** not wanting to get new buses bus broke down multiple times early am hours on the side of major highways for hours yall dont want to compensate for anything not even losing my luggage every thing I owned was inside yall will be held accountable negligence and pain and suffering Ive called yall have been rude hanging up in my face I put n lost in found request nobody wants to acknowledge that they are f****** wrong at greyhound so my attorney will be in touch and no f*** yall Im not calling anymore

• Review fromLakeithia A

  Date: 07/29/2025

  1 star
  Worst experience ever The 1st time my bus was delayed 2 hours the driver road on a flat tire over 30 mins ignoring the cars that was blowing to let him know the tire was flat until we started smelling the rubber complaining he eventually pulled over we sat on the side of the road atleast 30 minutes then he drove down to a loves which was about another 8 to 10 minutes on a flat tire we arrived to the loves and had to get off the bus and sit outside of loves on the ground for another hour in a half waiting for the maintenance to come fix the bus I said I would never get on again got on again I was sleeping on the bus with my 7 year old daughter the driver was so nasty and rude he put a man in jail for nothing and left an old lady on a cane about 60 70 years old and said she should have been on the bus he wouldnt stop the bus to wait on the older lady all of the sudden we arrived to ****************** and my daughter luggage is missing shes crying and aggravated because all her new things are in the suitcase now Im being told to wait to hear back from greyhound and that its my fault that my daughter luggage is missing and if they dont find her luggage its nothing they can do about it this is ridiculous and diabolical that we have experienced all of this within a month time frame and nothing is beeping done about neither incident

• Review fromRobin H

  Date: 07/24/2025

  1 star
  Not satisfied. Your ticket says 220 and they show up way early.

• Review fromAugust H

  Date: 07/16/2025

  1 star
  This Bus service is a scam and does not want to be held accountable for their error

• Review fromZachary M

  Date: 07/13/2025

  1 star
  Hidden TOS policies designed to steal from you, and the entire company is near fully staffed outside of business drivers by a call center in ***** with zero English skills.Greyhound is as useless as it gets, walk, take an extra plane, ride a bike, hitchhike, go for a competitor, use ******, do anything except use Greyhound. The moment there is a change in plans, schedules, or issues come up, or Greyhound does anything negative towards you such as never showing up, you are out of every single ***** you paid.Their system is designed to ensure the customer is treated as poorly as is possible.I say again, avoid what is easily the least consumer friendly company in *************.

• Review fromJay M

  Date: 07/11/2025

  1 star
  As a *** I Called today to assist someone who was left stranded hours away from home. He had nothing but his wallet and $10 to his name. The man stated the bus stopped at a gas station for no more than 15minutes and the bus left him taking all of his belongings. The operator Merely was absolutely no help, very rude, would not let me talk, and kept saying she cant help. After requesting a supervisor she hung up on me. Her unprofessionalism was very upsetting I explained to her the situation for the person in need of help and she kept saying she needed the customer. When the customer was right next to me! He was listening to everything she was saying. He had a strong Russian accent and Merely was not able to understand him on multiple occasions when I tried to assist she would say I wasnt the customer. She didnt understand he was using my Phone! This customer ********************** was unacceptable and very disrespectful. The customer was upset and again merely stated she couldnt do anything. She kept referring him to the website but he did not have a phone. She is a person that needs more training and did not have answers to any of my questions other than referring him to the website. Terrible customer **********************

• Review fromLindsay F

  Date: 07/09/2025

  1 star
  I purchased a ticket when I initially put the date in that I wanted to travel it showed dates for the day before. In my haste I did not initially see that the date was not the date I put in to begin with. When I got ready to go I pulled up my ticket on my phone and thats when I noticed it because it said my ticket has expired. So I immediately called customer ********************** and at the time I was told to filed for a refund on the website. I ended up having to pay for a whole other ticket that was twice the amount of the original ticket. When I called customer ********************** again the woman I spoke with was really rude. When I requested to speak with management I was put on a brief hold and she came back on the phone to tell me she was unable to get a manager or a supervisor. She proceeded to over talk me. I felt disregarded as a customer trying to get understanding. I am currently out of $200 and wont be accommodated for my inconvenience. Which I find to be unfair a customer riding with ******************** for the first time in 22 years. I will never use their services again. I felt like I was scammed out of $200.

• Review fromLisa B

  Date: 07/08/2025

  1 star
  I can't believe how unprofessional this business is. Their bus runs late and then it causes delay in the whole trip and a 12-hour layover ********** bus station. It's a hot mess

• Review fromDenise W

  Date: 07/08/2025

  1 star
  I thought that after 10 years after the HORRENDOUS Greyhound Bus experience that the service would have improved, N O T !!. Arriving at the ***************, the ** was broken (the temperature was 93) then the bus was a hour and fifteen minutes late, due to mechanical issues, BUT THE MOST INFURIATING part of the nightmare was the seat that I was assigned to only had 11 inches between the seat in front of it. I'm only 5'5 and my knees was touching the back of seat in front of me. One can only imagine the discomfort of this ride from *******, ** all the way to *******, **. I will N E V E R again purchase a ticket with Greyhound . P.S., Oh, AND THE ONE PASSENGER THAT KEPT EVERYONE UP BECAUSE OF HIS SNORING, I thought that a buzz saw was turned on from 11:00 pm until the sun came up.

• Review fromSativa H

  Date: 07/04/2025

  1 star
  My 19 year old epileptic daughter was left for 9 hours at a bus stop in a strange city that had no lobby or waiting area after a driver told her there was no room on the bus for her and her mid sized service dog. There were signs everywhere saying no loitering. The staff at the time agreed to lock up her 2 bags until her new bus arrived but until then, she had to leave. My daughter spent the 9 hours in a Dennys that was a mile away. When she returned for her bus, the office with her luggage was locked. There was no staff at that hour although the website says the office is open. My daughter and her dog were able to board the bus but was forced to leave her clothes, medications and personal items behind. I cannot reach anyone at this hour, 1:30am, in Greyhound customer **********************. I will continue to contact to find out how we can get these items returned to us. She paid $300 for this ticket to H*** DO NOT TRAVEL WITH GREYHOUND!