Complaints

This profile includes complaints for Brinks Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Brinks Home

  1990 Wittington Pl Dallas, TX 75234-1904

  
• 

  Brinks Home

  PO Box 814530 Dallas, TX 75381-4530

  
• 

  Brinks Home

  2350 Valley View Ln Ste 100 Dallas, TX 75234-5736

  
• 

  Brinks Home Security

  6201 Pan American Fwy NE Ste B Albuquerque, NM 87109

• 

  Select Security

  3417 Brodhead Rd Aliquippa, PA 15001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7-21-2025 Brief history:Have had Brinks Security system installed since 2018 in our home. Called Brinks in mid April 2025 to cancel monitoring services (had no active contract). Customer support said "no problem" - your ******************** is cancelled. Provided reason - using a local provider. New system installed April 15, 2025 Auto payments continued to be charged on April 25 and May 28 2025 Called Brinks on May 29th to inquire why I was still being charged?**************** *** said she had NO RECORD of ending our service in April??Asked if we signed a "cancellation of service" agreement in April- No we did not. **************** *** at that time did not ask us to sign anything. Electronically signed the cancellation of service - while the *** was on the phone with us in May. On June 28, I received a paper bill for 24 hour monitoring services from 6-19 to 6-25 ??Have been Receiving daily emails asking us to restore our service with Brinks. Received an account cancellation letter on 7-1-25, asking us to "come back" to Brinks. Received a "Make a payment today" letter on 7-13-25 saying if we did not pay our balance of *****, we would be turned over to a collection agency??7-21-25 Spoke with a "supervisor" today who told me I had to pay for 30 days past cancellation as required by the company. Why? Cancelled on 5-29-25. Why am I being billed for monitoring from 6-19 to 6-25? ***** in their processing?? I believe this company is using fraudulent practices to keep customers paying for monthly ******************** even after they cancel their services. Especially since they have "no record" of my call in mid-April, when I was led to believe that my service would be immediately terminated. Extremely disappointed and I believe after seeing MANY other reviews online that this company needs to be investigated. I will be filing a complaint with my Attny. General's office as well. This fraudulent and misleading business practice needs to stop. Called 7-21-25 to re

  

  Business Response

  Date: 07/22/2025

  ***** *******
  ************************************************************************************
  July 22, 2025
  Customer #********
  Case #********
  
  Ms.***** *******,
  
  This letter is in response to your complaint regarding your Brinks Home account. My attempt to contact you at the number listed was unsuccessful. Please be advised, your account is inactive and as a courtesy the final bill balance of $19.95 cleared. Currently your account reflects a $0.00 balance. Therefore, please accept this letter as formal confirmation that there is no further contractual or financial obligation to Brinks Home.
  
  If you have any other account concerns, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.
  
  
  Sincerely,
  
  ****** ******
  Executive Response Team
  *************************

  Customer Answer

  Date: 07/23/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my service with Brinks since November of 2024. They offered me a special rate which I refused. I told them I just want the service cancelled. They never sent me the cancellation forms to complete the cancellation and I did not authorize them to continue my service. I am now getting calls from Brinks telling me that I am past due on payment. On 7/18/2025 I received a call and explained again that I just want the service cancelled. I paid them $143.92 by phone to give them what they said is past due. And they never sent me the payment confirmation email or the document to cancel service.I called them this morning and spoke with ***** and received and signed cancellation papers to complete my business with Brinks.About an hour later Brinks called me and said that I owe them an additional $488.57 which I refuse to pay.

  Customer Answer

  Date: 07/22/2025

  7/18/2025
  Phone call from MONI SECURITY. ************.
  Told me that I had an unpaid balance.  I told them that I cancelled my service back in November of 2024.  She told me that I owed ****** to complete the unpaid balance which would take me out to August of 2025.  I paid over the phone using **** to finalize the issue and wanted an email receipt for the amount charged of ****** she asked my email address.  I provided it but never received an email receipt.
  7/21/2026
  Called Brinks at ************ and spoke with ****.  I explained to her about the phone conversation from 7/18.  I told her that I had not received an email receipt from the payment I had made.  She verified that I called in November of 2024 to cancel service, at which time I was offered a monthly rate that I refused.  I assumed at this point that my account was closed and cancelled only to find out from **** that I needed to sign a cancellation form.  She emailed me the form (docusign) and I signed it while still on the phone.  **** told me within 30 days I would an email indicating that cancellation was complete. When I asked about returning the equipment, **** told me that the equipment was mine and there was no need to return anything.
  I got another phone call from MONI SECURITY. ************.  The person told me that I owed them an additional ******. This is when I got upset and told her of the conversation in November of 2024, July 18th and the conversation earlier in the day of 7/21.  She explained to me that they would review the additional charge and get back to me.  She also assured me that I would be removed from their call list and would not longer be getting their phone calls.  So less than an hour later I start getting text messages stating that I still owe them money.
  
  
  NOTE: About 2 weeks ago one of my grandchildren accidentally setup off an alarm on the control panel.  Brinks never called me about the alarm and we keyed in the code to turn it off.  When asked by my family why did Brinks not call, I told them, I cancelled with Brinks back in November of 2024 so I did not expect them to call.

  

  Business Response

  Date: 07/23/2025

  ******* *******
  ****************
  **********************
  July 23, 2025
  Customer #*********
  Case #********
  
  Mr.******* *******,
  
  Thank you for speaking with me regarding your Brinks Home account. To recap our conversation, your Brinks Home account is scheduled for cancelation effective August 20, 2025. In addition, a request has been submitted to refund the payment of $143.92 back to the account of record. Allow 5 to 7 business days for processing. Please accept this letter as formal confirmation that there is no further contractual or financial obligation to Brinks Home.
  
  If you have any other account concerns, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.
  
  
  Sincerely,
  
  ****** ******
  Executive Response Team
  *************************
  
  

  Customer Answer

  Date: 07/24/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/19/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2023, I was contacted by a representative who identified himself as working for ***. The caller ID confirmed "ADT," and the individual who came to my home wore an ADT badge with a photo ID. Once inside, he falsely claimed that ADT was being taken over by Brinks and that I needed to sign a contract for an upgraded system. Based on these fraudulent statements, I was misled into signing a new contract with Brinks (Skyline Security) under entirely false pretenses.Following this, the representative:- Cut and removed my ADT security equipment without my consent.- Installed a Brinks panel and one camera, promising another that never arrived.- Hid my old ADT panel to prevent me from discovering the deception.ADT later confirmed that this person was not affiliated with them, and their company had no knowledge of any such transition to Brinks. I was, therefore, fraudulently induced into signing a ************** and Ethical Violations:1. Fraudulent Misrepresentation The Brinks (*******) representative deliberately misrepresented their identity, company affiliation, and the nature of the agreement I was signing.2. Deceptive Sales Practices Signing was done via tablet by the Brinks/Skyline sales person, where the contract was unreadable, and I was told it was simply to authorize an upgrade. I myself never signed anything on this tablet. 3. Breach of Contract As of May 13, 2025, my system has been non-functional, and Brinks has failed to repair it or provide adequate support. I was told the next available service appointment is not until late August 2025, which is unacceptable for a security company.4. Continued Billing for ************ Brinks continues to charge me monthly despite the system not working for months and without providing service credits or honoring my repeated cancellation requests.5. Violation of the National Do Not Call **************************** Use Brinks has obtained customer data illegally.

  

  Business Response

  Date: 07/25/2025

  ******* *****
  ******************************************************************************************
  July 25, 2025
  Customer #*********
  Case #********
  
  Ms.******* *****,
  
  This letter is in response to your complaint regarding your Brinks Home account. Please be advised that your Brinks Home account has been cancelled. Therefore, please accept this letter as formal confirmation that there is no further contractual or financial obligation to Brinks Home.
  
  If you have any other account concerns, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.
  
  
  Sincerely,
  
  ****** ******
  Executive Response Team
  *************************

  Customer Answer

  Date: 07/25/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/16/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account Holder: ***** ******* Submitted by: ******* ******* ********************** Representative)Nature of Complaint: Unfair contract extension, deceptive billing, & unjustified termination fees involving elderly customers.Summary:***** ******* (age 89) and her husband (*** - a US Army Veteran) have been Brinks customers since 2009. On Sept 20, 2023, they attempted to cancel service due to malfunctioning equipment. Brinks offered a discounted technician visit instead of cancellation. Brinks now claims ***** agreed to a 4-year contract extension during this call, which she disputes. She was not informed clearly of this consequence and would not have knowingly agreed. Brinks claims to have a call recording, which we request to review.Two service visits occurred on Oct 19 and Nov 3, 2023, billed at $45 each. During those visits, ****** ******* signed technician paperwork under the impression it confirmed service completion, not a contract extension.Monthly fees increased from $40.36 to $46.35 due to a Cost Recovery Fee and a Paperless Billing fee. My grandparents, being nearly 90, are not tech-savvy. They rely on mailed bills and check payments. They were never informed of a paperless billing requirement. Charging extra for this preference unfairly targets seniors.On July 27, 2025, I called Brinks to cancel the service. Brinks demanded a $1,000 early termination fee and refused to waive the paper billing fee. We view this as a breach of contracts good faith, as well as unethical treatment of elderly customers through vague verbal agreements, reclassified fee hikes, and inflexible cancellation terms.We request the following resolution:1. Immediate cancellation of the contract without penalty 2. Waiver of all early termination and paperless billing fees 3. Confirmation that the account is fully closed This appears to be a case of unfair retention practices targeting vulnerable seniors. We request the BBBs assistance in holding Brinks accountable.

  

  Business Response

  Date: 07/23/2025

  ***** *******
  **********************************************************************************
  July 23, 2025
  Customer #*********
  Case #********
  
  
  Mrs. ***** *******,
  
  This letter is in response to your complaint regarding the Brinks Home Account.
  
  As a gesture of goodwill, your account has been submitted for cancellation. The cancelling process can take up to 30 days. Please allow this letter to serve as notice that you have no further financial or contractual obligation to Brinks Home.
  
  If you have any other account concerns, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.
  
  
  Sincerely,
  
  ********* ***
  Executive Response Team
  ******************* 

  Customer Answer

  Date: 07/23/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3rd the security cameras for my business stopped working. I called Brinks on July 7th and let them know. They stated that they could not get a tech to my business for repair until September 10th! They also stated that even though my equipment is not working, they will still continue to bill me.

  

  Business Response

  Date: 07/21/2025

  *********** ******
  ***********************************************************************
  July 21, 2025
  Customer #*********
  Case #********
  
  Mr.*********** ******,
  
  This letter is on response to your correspondence regarding your Brinks Home account. Please be advised your account concerns have been forward to the appropriate department for a prompt response. You will be contacted by a member of the **************************** for a resolution regarding your account concerns. We apologize for any inconvenience experienced while attempting to resolve your account concerns.
  
  
  Sincerely,
  
  ****** ******
  Executive Response Team
  *************************

  Customer Answer

  Date: 07/21/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We attempted to have brinks come out and fix our equipment that had quite literally fallen off and broke into pieces due to what we believe was improper installation. Even causing sensor (that broke) to be bypassed when armed leaving the home vulnerable. Each phone call they started there was nothing they could do and could not send someone out that they were not liable. EVEN THOUGH THE CONTRACT SAYS THEY WILL SERVICE THE EQUIPMENT. Now after multiple attempts to get it fixed and multiple attempts to cancel due to their breach of contract now a year later after we switched to ADT they are trying to come after us for money we should not and do not owe because they breached their contract. Now they have some lady calling with a new number we owe each day trying to scare us saying they are Going to take everything we own! This is wrong and harassment!

  

  Business Response

  Date: 07/17/2025

  
  ***** ****
  ****************************************************************************
  July 17, 2025
  Customer #*********
  Case #********
  
  Mr.***** ****,
  
  This letter is in response to your correspondence regarding your Brinks Home account. My attempt to contact you at the telephone number listed has been unsuccessful. Our records indicate the account in question was cancelled due to non-payment on March 5, 2025 and subsequently placed in collections.
  
  Research confirmed at the time of the cancellation you were in the initial term of a 36-month Alarm Monitoring Agreement. The agreement began on June 12, 2023 and was scheduled to end on June 11, 2026. Research also confirmed calls dated March 26, 2024 wherein you advised of problems with door sensors and were presented with the option of adding the Brinks Home Plus warranty and replacement of the sensors which was declined.
  
  On August 27, 2024 you contacted our office questioning the nature of billing calls received. You stated you had switched to another alarm company. The agent advised you of the contract term, equipment loan and past due balance owed at which point you advised no payment would be forthcoming and the call ended.
  
  Based upon our findings, Brinks Home denies your request for a billing adjustment.Any further correspondence regarding this matter should be directed to the collection agency assigned.
  
  ********* ****** & ******
  514 Earth City Expy. Suite 220
  ************************
  Phone: *************
  
  If you have any other account concerns, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.
  
  
  Sincerely,
  
  ****** ******
  Executive Response Team
  *************************

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: BRINKS HOME Account #:****************Balance:$0.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

  

  Business Response

  Date: 07/17/2025

  ******* *****
  *********************
  *****************
  June 17, 2025
  Customer #*********
  Case #********
  
  
  Ms. ******* *****,
  
  This letter is in response to your complaint regarding your Brinks Home Account. My attempt to contact you regarding this matter has been unsuccessful. Please be advised your Brinks Home account is inactive. In your complaint you requested correction to your credit report.
  
  After careful review, it appears that this account was established for a rental property based on the information you provided. The account details align with the information associated with the rental property. I have attached the contract for review.
  
  Our records indicate that the account was canceled due to nonpayment and subsequently sent to collections. Therefore, based on our findings, Brinks Home respectfully declines your request for a billing adjustment. Any further communication regarding this account should be directed to the appropriate agency.
  
  Zion/Collection Perfection
  Phone# ************ and ************
  
  
  Sincerely,
  
  ********* ***
  Executive Response Team
  ******************* 

• Initial Complaint

  Date:07/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had low batteries on all my sensors for months because brinks wouldnt send someone out without a huge fee. Recently my alarm was tripped and nobody from the company ever called. I called to cancel and they said I still owed over $500 because I renewed my contract. I did not sign anything. After reading other peoples complaints I see that brinks tricks people into another contract by saying they will keep their price lower. I want my Brinks contract canceled or I will seek legal action.

  

  Business Response

  Date: 07/17/2025

  ***** ******
  ****************************************************************************
  July 17, 2025
  Customer #*********
  Case #********
  
  Ms.***** ******,
  
  This letter is in response to your complaint regarding your Brinks Home account. My attempt to contact you at the telephone number listed has been unsuccessful.Our research into the details of your correspondence failed to disclose any reports of problems with your alarm equipment or request for the cancellation of your Brinks Home account.
  
  Further research confirmed a call dated June 11, 2025; you questioned the term of your alarm agreement and were advised 9 months remained in term. Our records indicate you agreed to a 36-month term extension for a rate reduction on March 6, 2023, which extended your contract end date to March 9, 2026. Currently 8 months remain in term and based upon our findings Brinks Home declines your request for cancellation.
  
  Too resolve this matter, Brinks Home offers a buyout of the remaining term of the alarm agreement. A settlement letter will be mailed to the address of record and the account cancelled upon receipt of payment in full, otherwise the account will remain active through the extension date of March 9, 2026.
  
  If you have any other account concerns, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.
  
  
  Sincerely,
  
  ****** ******
  Executive Response Team
  *************************

  Customer Answer

  Date: 07/17/2025

  I am rejecting this response because:   I was misled into another contract 

  

  Business Response

  Date: 07/18/2025

  
  ***** ******
  ****************************************************************************
  July 18, 2025
  Customer #*********
  Case #********
  
  Ms.***** ******,
  
  This letter is in response to your complaint regarding your Brinks Home account. My attempt to contact you at the telephone number listed has been unsuccessful.Our research into the details of your correspondence failed to disclose any reports of problems with your alarm equipment or request for the cancellation of your Brinks Home account.
  
  Further research confirmed a call dated June 11, 2025, you questioned the term of your alarm agreement and were advised 9 months remained in term. Our records indicate you agreed to a 36-month term extension for a rate reduction on March 6, 2023, which extended your contract end date to March 9, 2026. Currently 8 months remain in term and based upon our findings Brinks Home declines your request for cancellation.
  
  To resolve this matter, Brinks Home offers a buyout of the remaining term of the alarm agreement. A settlement letter will be mailed to the address of record and the account cancelled upon receipt of payment in full, otherwise the account will remain active through the extension date of March 9, 2026.
  
  If you have any other account concerns, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.
  
  
  Sincerely,
  
  ****** ******
  Executive Response Team
  *************************

• Initial Complaint

  Date:07/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I started my services with ******* in 11/21 I knew I was entering a contract I was under the impression after my contract was up I would be month to month so I called to cancel my services bc I was going with another company when I first called the *** told me I wasn't done until November and she would send me my info cancelling my service and contract I called back to get the total amount due was told ************************************************************ 2023 via email to Nov of 2027 I definitely do not recall extending my contract via email this is definitely not how I handle my bills especially when I have no record supporting I renewed a contract until 2027 in 2023 I have not received any updated equipment I've been a on time customer Im very upset I feel like this contract automatically renewed after the first contract was done I

  

  Business Response

  Date: 07/17/2025

  ****** ********
  ****************************************************************************************************
  July 17, 2025
  Customer #*********
  Case #********
  
  Ms.****** ********,
  
  This letter is in response to your complaint regarding your Brinks Home account. My attempt to contact you at the telephone number listed was unsuccessful. Please be advised, your Brinks Home account has been scheduled for cancellation effective August 16, 2025. Please accept this letter as formal confirmation that there is no further contractual or financial obligation to Brinks Home.
  
  If you have any other account concerns, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.
  
  
  Sincerely,
  
  ****** ******
  Executive Response Team
  *************************

  Customer Answer

  Date: 07/17/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Called for a appointment to replace 3 carbon monoxide detector on July 14, 2025 the soonest availability is Tuesday July 29 between 8 to 12 why

  

  Business Response

  Date: 07/17/2025

  ***** ******
  6403 Trillium Trail
  *****************************
  July 17, 2025
  Customer #*********
  Case #********
  
  Ms.***** ******,
  
  Thank you for speaking with me regarding your Brinks Home account. To recap our conversation, your service appointment is scheduled for July 22, 2025. The tech arrival time will be between 12:30 PM to 5:00 PM. In addition, we also confirmed the direct shipment of 3 Carbon Monoxide Detectors to the address of record per tracking number #1ZC6039J0335458739.
  
  Thank you again for your business and the opportunity to serve as your alarm company.We apologize for any inconvenience suffered while attempting to resolve your account concerns.
  
  If you have any other account concerns, I am available Monday through Friday from 8:00 a.m. to 4:30 p.m., Central Standard Time.
  
  
  Sincerely,
  
  ****** ******
  Executive Response Team
  *************************