Business ProfileforSOL Beauty Academy

I started ****** school last year at ******************* and Ink Academy who recently changed the business name to Oz ****** and piercing academy *************************************************************, ************** or **************. I payed a total of $2,125 for the course online. I finished and turned in a total of ***** hours in February 2023. I had trouble communicating with ***************** in the past and struggled with her to send my hours to TDLR. She always had a different excuse to not answer the phone and she would say the school was closed for different reasons. I filed a complaint and she finally started submitting my hours to TDLR in March. She said she would submit all of them by the end of March 2023. Therefore, I assumed she would and scheduled my written board exam (and passed). The next step is to schedule the practical board exam, but TDLR does not let me because ***************** only submitted 951 hrs up to May 2023. I keep texting her and calling, she finally said she lost my time sheet and needs it to submit the hours. I talked to TDLR and they said they do not require proof of the hours because the school is accredited to report the hours (I still took a picture before *** kicked me out of the course, but she says thats not enough proof). She is now making it sound like I as a student was responsible to keep the sheet of hours and that she will not submit them unless she has the sheet. She said she had to transfer me from license 326 to 386 (the new one is under ******************************* the owner of the school) and says he will not submit them unless he has proof because i was not his direct student. I was never told I was responsible to keep the sheet, but I turned them in to ***************** who then closed the course and I do not have access to it anymore. All I want is for her to submit my hours to TDLR in order for me to take my practical exam and graduate. Please help me! This has been going on for a while now and is putting a hold on my career.