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Business Profile

Bank

Comerica Bank
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Comerica Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 120 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      when ******** started i order a card from way2go issue by coamerica i never got my debit card and i thought was lost in the mail but when i try to contact them for a new one was impossible no one answered i give up after 2 months i decided to call and relise that **** from my unemployment benefits was stolen someone was using the card i never got. i fill a complaint and report that was fraud and comerica claims it was not fraud bc they purchased **** dollars at a kroger or publix like 5 miles from my address. they denied to give me anything when i did file police report and everything nobody spends **** dollars at kroger they are very shady

      Business Response

      Date: 11/20/2023

       

      Better Business Bureau, 

      This complaint involves a debit card that is not managed or serviced by Comerica Bank. 

      This complaint should be directed to: 
      CONDUENT 
      *************************************************;
      ******, ** 78729 


      Meanwhile, I have asked Conduent reach out to the cardholder to provide assistance.

      **************************************************** Reeves 
      Vice President and Senior Complaint Manager
      Corporate Quality Process Department 
      Comerica Incorporated 
      ************

    • Initial Complaint

      Date:10/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Comerica Bank put a levy on federally protected ERISA benefits neglecting to follow the court order to review the account for exempted funds, I provided them my attorneys phone number to facilitate them receiving proof of the nature of the funds but they have not followed through. It is causing financial hardship esp as they levied the entire account over and above the judgement amount. They say they will not act without another court order even though theyre in violation of the first court order as well as Texas law. We want the bank levy lifted asap as weve offered every option available for them to rectify their error.

      Business Response

      Date: 01/23/2024

      Better Business Bureau,

      I am in receipt of the complaint submitted to your agency by Mr. ********************************************** complaint involves a legal processing order received by Comerica Bank's ***************************.  

      It is my understanding that ************************** concern has been addressed.  I have been informed by our *************************** that a release was received by a Law Firm involved in the matter. 

      In November 2023, the restraint was removed from the account.  ********************** was encouraged to call the ******************* if he had further questions or concerns involving the matter.

      Sincerely,

      *************************** ******
      Vice President and Senior Complaint Manager
      Corporate **************************
      Comerica Incorporated
      ************

    • Initial Complaint

      Date:10/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Comerica was supposed to had transfered ****** of a child support payment to my bank and hasn't and I'm unhoused and stranded with two children and begging and borrowing waiting for Comerica to transfer the funds to my ***** fargo account.

      Business Response

      Date: 11/20/2023

       

      Better Business Bureau, 

      This complaint involves a debit card that is not managed or serviced by Comerica Bank. 

      This complaint should be directed to: 
      CONDUENT 
      *************************************************;
      ******, ** 78729 

       

      Meanwhile, I have asked Conduent reach out to the cardholder to provide assistance.


      ****************************************************************;
      Vice President and Senior Complaint Manager
      Corporate Quality Process Department 
      Comerica Incorporated 
      ************

    • Initial Complaint

      Date:10/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this crossbow from a ten point dealer and is manufactured by ten point company. I paid a lot of money for this bow ! and at first ,after only approximately 30 shots out of it. It wore the paint off the right side of the rail due to the rail being not level and crooked . Then two of the pins in the acu draw starting cutting the draw cords and started coming loose. And without me knowing? and when I was still sighting in the new bow it broke the cocking string ! , and just as the string caught being cocked. ! It could have killed or maimed me. So at this time I had been in touch with ten point on the phone and through numerous emails. And the first was the uneven rail ,and they told me to loosen it and then retighten it ? Then with the accu draw they said they would replace the acu draw and then only sent me 4 small pins? It is beyond fixing now ! It all needs replaced and now it caused two springs to break and is cutting through the second new draw cord again? This bow is still new and under warranty and I need a bow for this deer season that I am in the middle of? I would rather and feel alot safer to return it for a full refund under the warrenty for being defective and dangerous! And I can not purchase another bow untill I can get refunded for this one. It can be verified in the pics I have sent and I also have 10 emails of me pleading with them. And they did not want to help me? At this point I dont trust it and Im afraid of it. Not to mention the whole internet is full of people having the same defects with this same bow and model? If it hurts me bad because I have no other option but to try and use it because I can not afford another bow. Unless Im refunded the money ! And if this were to happen , I will file a law suit for negligence on ten point cross bow for there disrespect and non honoring there product warrenty and not caring while knowing these defects can injure or kill me? Serial #********** ten point titan m1

      Business Response

      Date: 11/20/2023

      Better Business Bureau,

       

      I am uncertain if ************************ has an account at **********************.  Or if he may have a Direct Express Card.  Please encourage ************************ to call me at ************ so I may ask additional questions to determine if his concerns involve Comerica Bank.

       

      ****************************************************************;
      Vice President and Senior Complaint Manager
      Corporate Quality Process Department 
      Comerica Incorporated 
      ************

    • Initial Complaint

      Date:10/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 10th, 2023: Unlawful counterfeit trade Identity transfer to bank does not match **** and State Taxes. 2018 deposits match identity and deceased file. Current transfer of issuer does not match Identity. Attachments of documents legal preceedings on timeline.

      Business Response

      Date: 11/20/2023

       

       

      Better Business Bureau, 



      I am in receipt of the complaint submitted to your agency by ***************  I am unable to determine if her concerns involve Comerica Bank.  Please encourage ************** to call me at the telephone number listed below.  I would be happy to speak with her and assist in addressing her concerns. 



      **************************************************** Reeves 
      Vice President and Senior Complaint Manager
      Corporate Quality Process Department 
      Comerica Incorporated 
      ************

      Customer Answer

      Date: 11/21/2023

      I have reviewed the business response and accept this resolution. 

      In reference to Comerica Bank:

      The discovery of intent within 10-day rule is disqualified from appeal. 

      Thank you for your response.

      *******************************

    • Initial Complaint

      Date:10/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have filed complaints against with the bbb over and over the last few years against Comerica **** after being told by several agencies my 20 years of ssi benefits lost are located at an account at ********************** but they always appeared to be lying and trying to conceal my benefits from me. Now I have received an notice dated 10/4/23 from the consumer financial protection bureau enforcement division **************************** ************ and you must reveal the facts about my ssi benefits to me NOW through my bbb complaint and stop lying.

      Business Response

      Date: 11/20/2023

       

      Better Business Bureau, 

      This complaint filed by *********************** involves his concerns with the ****************************** (***) regarding his benefit payments.  ************** has filed numerous complaints and been informed that he needs to resolve his concerns with the ***.  ************** no longer has a Direct Express relationship. 

       

      In summary, he has been informed he needs to contact the *** to resolve his concerns.  It has been explained to him that Comerica and Direct Express is unable to address his concerns.



      ****************************************************************;
      Vice President and Senior Complaint Manager
      Corporate Quality Process Department 
      Comerica Incorporated 
      ************

    • Initial Complaint

      Date:10/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***************** ************************ Amount $5,224 Date Assigned Apr 20, 2023 The account was made without my consent or authorization and has caused significant harm to my financial reputation. Despite my persistent efforts to rectify the situation, including MULTIPLE disputes, filing a police report, and submitting an identity theft report, the fraudulent charges has not been removed from my consumer report.Your company is in clear violation of the law. Under 15 USC $1681b - permissible purpose of consumer reports, THE *** CLEARLY STATES:(a) IN GENERAL Subject to subsection (c) any consumer reporting agency may furnish a consumer report under the following circumstances and no other:(2) In accordance with the written instructions of the consumer to whom it relates.Did I give you written instructions to ************ on my credit report?Furthermore, the FAIR CREDIT REPORTING ACT IS USC $1681(2)(a)G) Exclusions from a consumer credit report clearly states:(2) EXCLUSIONS. - Except as provided in paragraph (3), the term "consumer report does not include (A) Subject to section 16815-3 of this title, any-(i report containing information solely as to transactions or experiences between the consumer and the person making the report;Delete the above , this agency is in violation of 15 USC 1681.Once removed from my credit report. Please VALIDATE/PROOF of CLAIM this account

      Business Response

      Date: 11/20/2023

      Better Business Bureau, 

      This complaint appears to involve a collection / charge off account.  I am unable to research ****************** concerns with the information he provided. 

       

      Please encourage ************** to contact me at the telephone number liststed below and I will do my best to assist him.



      ****************************************************************;
      Vice President and Senior Complaint Manager
      Corporate Quality Process Department 
      Comerica Incorporated 
      ************

    • Initial Complaint

      Date:10/09/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My card expired on 9/30/23 My SSDI is put onto this card. I called this business on 9/26/23 to order a new card & have not received it. I did ensure they had the correct address. When I called their number & was not able to speak to a person but to an automated system.they say the card was mailed out on Aug 2nd 2023 This is my only source of income. I have been calling their number several times a day and am unable to speak with a human to located and or order a new card.

      Business Response

      Date: 11/20/2023

       

      Better Business Bureau, 

      This complaint involves a debit card that is not managed or serviced by Comerica Bank. 

      This complaint should be directed to: 
      CONDUENT 
      *************************************************;
      ******, ** 78729 

      Meanwhile, I have forwarded this complaint to Direct Express to reach out to the cardholder to provide assistance in addressing concerns.

      **************************************************** Reeves 
      Vice President and Senior Complaint Manager
      Corporate Quality Process Department 
      Comerica Incorporated 
      ************

    • Initial Complaint

      Date:10/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive social security disability and I get my funds on a direct exspress card and I tried using my card on the 29th of September ******************************************************************************************** given my credit card to anyone now my card is saying invalid and I have been calling direct exspress for 3 days and holding for over 4 hours can't get a hold of Noone I can't pay my bills without my money I need help please

      Business Response

      Date: 11/20/2023

       

      Better Business Bureau, 

      This complaint involves a debit card that is not managed or serviced by Comerica Bank. 

      This complaint should be directed to: 
      CONDUENT 
      *************************************************;
      ******, ** 78729 
      Meanwhile, I have asked Direct Express to reach out to the cardholder to provide assistance.

      **************************************************** Reeves 
      Vice President and Senior Complaint Manager
      Corporate Quality Process Department 
      Comerica Incorporated 
      ************

    • Initial Complaint

      Date:10/02/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The lady on the phone was very rude. I explained to her that my daughter would translate for me and she hung up on my daughter. That is very unprofessional and a waste of a customers time to call go through all touch tone and then to be hung up by a person.

      Business Response

      Date: 11/20/2023

       

      Better Business Bureau, 



      This complaint appears to involve customer service issues.  I am unable to locate an account at ********************** with the information provided.  Please encourage ****************** to contact me directly at the telephone number listed below.  I would be happy to assist him. 

       


      **************************************************** Reeves 
      Vice President and Senior Complaint Manager
      Corporate Quality Process Department 
      Comerica Incorporated 
      ************

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