Business ProfileforHighland Auto Center

On 9/3/2022, I paid Highlands Auto Center (HAC) $695 to replace both side front ball joints and a front wheel alignment. On 9/24/2022, I took the car back to HAC due to hearing a knocking sound when I turned right. I was advised the sound was coming from the left wheel bearing and that I should replace both wheel bearings. Due to HAC expensive price to replace the wheel bearing, I called Pep Boys (PB) to inquire of the price for the same service. After confirming a cheaper price at PB, I spoked with HAC to ask if they would match PB's price. HAC advised they could not meet the price; therefore, I went and picked up my car. I took my car to PB on 9/28/2022 to have the wheel bearings replaced, based on HAC's diagnosis. I contacted HAC to advise of PB's different diagnosis of a faulty ball joint, damage spindle, and wheel bearing replacement, & alignment. The owner sent the mechanic to PB to view the damage. The mechanic called me to advise he was not allowed to touch the car and offered to have the car towed back to HAC to repair the car for free. I refused to allow the mechanic to fix the vehicle considering I initially took the car back to him on 9/24/2022 to fix car, was given a wrong diagnosis, and turned away due to not accepting the price. I was afraid the mechanic would not repair my car correctly. PB replaced the left wheel bearing and $100 alignment . They replaced the left ball joint due to a faulty ball joint that HAC had placed on the car. They also replaced the spindle ($829.59) due to the faulty ball joint causing damage. The faulty ball joint and damage spindle was the actual cause of the referenced knocking noise. HAC reimbursed me $300.00 for the faulty ball joint on 10/1/2022. I contacted HAC on 10/6/2022 to request a refund totaling $929.58 for the spindle due to the faulty ball joint placed on the car by HAC's mechanic, and the wheel alignment which is needed for such repairs. The owner and mechanic refused and hung up on me.