Auto Auction
Global Auto AuctionsAbout
This business has 1 alert
Important information
- Additional Info:
On November 5, 2024, BBB identified a pattern in consumer complaints regarding the marketplace behavior of the company Global Auto Auctions. Specifically, BBB has received complaints alleging the following regarding Global Auto Auctions:
Refund Issues: Consumers reported significant delays in receiving refunds after canceling their purchases or when the business failed to deliver the vehicles. Some even received checks that bounced or were invalid, causing further frustration and financial strain.
Delivery Problems: Complaints highlighted that vehicles were not delivered as promised. Consumers were often given excuses about delays, and in some cases, the vehicles were never delivered at all.
Misrepresentation of Vehicles: Consumers noted that the vehicles they purchased were misrepresented in terms of condition and specifications. Issues included undisclosed mechanical problems, incorrect mileage, and missing titles, which prevented the buyers from using or reselling the vehicles as intended.
On November 5, 2024, BBB sent email and postal correspondence to Global Auto Auctions requesting the company address and offer ways to mitigate or eliminate this pattern of complaints. BBB also requested verification of the listed Cole Avenue address in addition to documentation of its business registration in the United States.
On November 24, 2025, BBB received a written responses from Global Auto Auctions. While the response addressed a few specific complaints, it failed to address the overall pattern of complaints as well as failing to offer any ways to improve or eliminate the pattern. The responses also failed to verify the company's location(s) and business registration.
While BBB sent further correspondence on January 21, 2025, and February 17, 2025, Global Auto Auctions has not responded.
This Inquiry is closed as of February 26, 2025, for Failure to Address and/or Eliminate the Pattern of Complaints.
***BBB is unable to verify this is a legitimate business entity. BBB emphasizes consumers use caution before engaging with this entity.
Business Details
- Local BBB:
- BBB serving North Central Texas
- BBB File Opened:
- 11/13/2020
- Alternate Names:
- GAA Brokers Inc.
- Business Management:
- Mr. Neil Gallo, Compliance Manager
- Mr. Adam Gardener, Marketing Director
Additional Contact Information
- Principal Contacts
- Mr. Adam Gardener, Marketing Director
- Customer Contacts
- Mr. Neil Gallo, Compliance Manager
- Mr. Adam Gardener, Marketing Director
- Social Media
Additional Information
- Business Categories
- Auto Auction
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.