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Find a Location

Dallas Plumbing Air Pros has 1 locations, listed below.

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    Business ProfileforDallas Plumbing Air Pros

    Air Conditioning Contractor
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/30/2023

    Years in Business: 1

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    11055 Plano Rd, Dallas, TX 75238-1323
    BBB File Opened:
    12/8/2022
    Years in Business:
    1
    Business Started:
    5/10/2022
    Business Started Locally:
    8/19/2022
    Business Incorporated:
    5/10/2022
    Accredited Since:
    5/30/2023
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Dallas Plumbing Air Pros, LLC
    Business Management
    • Ms. Krystle Cunningham, Office Manager
    • Mr. Anthony Perera, President
    Contact Information

    Principal

    • Ms. Krystle Cunningham, Office Manager
    • Mr. Anthony Perera, President

    Customer Contact

    • Ms. Krystle Cunningham, Office Manager
    • Mr. Anthony Perera, President
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/05/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    My complaint concerns Dallas Plumbing and Air Conditioning, now I believe to be Air Pros USA located at **************************, Dallas, ** *****. Tel ************. My heater was cycling on and off the morning of *****-23. After checking a few things, I called Dallas Plumbing who appeared to be able to respond quickly on a weekend before a holiday. A technician, ***************************, arrived on ***** and checked my furnace. After installing a capacitor, ******************** felt it necessary, for reasons not revealed to me, to call his supervisor, *****************************. ******************** informed me that my circuit board was faulty. He advised that the board would cost 1k, it would have to be ordered,and it wouldnt be worth investing that in an older furnace. He quickly and without itemizing quoted me $8263.70 with an alleged discount from $9722 for a standard ******* furnace, a brand unknown to me. When I questioned the amount, he indicated that supply costs have increased considerably and would be increasing again in a couple of weeks. When I suggested that my understanding was that average cost was 4-5k, he said online costs were incorrect and that his quote was within $500-$1000 of other comparable companies. He mentioned a possible carbon monoxide issue if I continued using my furnace and that my monoxide detector was of low quality. He proceeded to call and arrange an installation for the next day. Financing was arranged with ************** for **************************** an attempt to feel more comfortable about my high dollar purchase, I called several companies on 1-3 to get estimates on comparable product installs, including *******. A1 Air quoted me $4500. CRS Air quoted between $4500-$4800 and ***** Brothers $5200.I believe I am a victim of price gouging and deceptive/pressure sales tactics as well as being taken advantage of as a senior citizen. I am 75 years old. invoice #*********
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Maria W

    1 star

    04/12/2024

    Company replaced cutoff valves 15 months ago. The weld failed right at the joint for the pipe/valve. They told me their warranty is only for a year and wanted to charge me close to $150 for a service fee. I was told about the service fee after I scheduled the appointment and told them I would at the least expect no service fee given this was their work. The day of the appointment I received a text asking me if I was aware of the service charge. After complaining they wanted to charge me $99. This used to be a decent company with fair pricing. Not so much anymore. I'm no longer a customer.

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