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Business Profile

Door Repair

Restore Your Door, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Door Repair.

Complaints

This profile includes complaints for Restore Your Door, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Restore Your Door, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 13, 3024 Restore refinished my front door, repairing dented molding and replacing the glass insert. The contract provides a one year warranty. By January parts of the door had split so that it is no longer weather-tight. The wood insert around the new glass has shifted, pulling away from the door. When contacted, Restore advised repaired cracks werent covered by the warranty, and they have closed.They did not repair cracks, the door had no cracks. The ** Secretary of State and ******************* advise the company is in business. They need to honor their warranty and refund my money.

      Business Response

      Date: 03/14/2025

      We received ********** ********* in regards of her front door cracks, we explained that unfortunately Restore Your Door, Inc. filed Bankruptcy last year 2024, as soon as Bankruptcy is filed we can't do any kind of business and we had to stop all operations, for this reason we were not able to help ********** with her door cracks, also as we explained to her every time we worked on a door, we filled in any cracks, but there's no warranty that same cracks might come back again, as specified on the contract gave to her the first time Restore Your Door refinished her door, also weather conditions in ******* affect any existing cracks on the door due to the exposure of her door to the elements. Our apologies we were not able to help **********, but as we explained before we were not able to keep business in operations due to Bankruptcy.

    Restore Your Door, Inc. is NOT a BBB Accredited Business.

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