New Auto Parts
GenX PerformanceAbout
About This Business
Products and Services
Business Details
- Local BBB:
- BBB serving the Heart of Texas
- BBB File Opened:
- 1/9/2015
- Business Started:
- 12/6/2013
- Type of Entity:
- Sole Proprietorship
- Alternate Names:
- GenX Performance LLC
- Business Management:
- Mr. Roberto Ramos-Figueroa, Owner
Additional Contact Information
- Principal Contacts
- Mr. Roberto Ramos-Figueroa, Owner
- Customer Contacts
- Mr. Roberto Ramos-Figueroa, Owner
- Fax numbers
- Primary Fax: (361) 462-4603
- Additional Phone Numbers
- Other Phone: (361) 960-3166
- Additional Websites
- Website 1
Additional Information
- Refund and Exchange Policy
- We process and ship within one to two business days. We ship by USPS, UPS & Fed Ex on specific items. We offer 1 day, 2 days and 3 days shipping to ensure you get your products fast!
GenX Performance DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return, will not cover any expenses related to the product or installation, and you maybe be required to purchase a replacement. Ordering Procedure The import market we deal in is currently one of the hottest cars right now on the market. What does that mean to you as a customer, hard to get product. GenX Performance distributors stocks more vehicle specific parts than anyone else in the USA for our lines we carry. Parts turnover is quick. So when you order from us we put you in line to receive the product if it is not in stock. Some specialty items may need to be ordered from overseas and can take 4-6 weeks for delivery. However if you order from us and a problem occurs, these are the steps to follow.
If you order a product, your credit card is charged immediately as stated above. We will notify you the status of the order and the product availability. If you choose to cancel the order after the same day we received or not during business hours when the order has been processed, a 5% cancellation fee will be charged and the remaining amount will be credited back to you. The Shipping Rates shown at time of checkout our dimensional rate only. If your shipment weight is too much then contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders (Outside the USA) are not automatically processed as we may require additional information from you.
If a product is ordered and not wanted, the UNUSED item can be returned for a 25% restocking fee. Shipping is not refundable in either direction. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from GenX Performance distributors are shipped via UPS, FedEx or Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. FedEx, UPS, USPS and DHL have package pick up locations if you are unable to sign for the package. If the package is returned to Vivid Racing or manufacturer, you will be responsible for the return shipping costs and pay a 25% restocking fee. These fees will be charged to your account on file. Shipping and Returns All products are shipped out from one of the GenX Performance shipping locations. GenX Performance drop ships some products and ships direct others. All products are shipped UPS or FedEx. Special arrangements may need to be made for international orders and oversize packages. In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify GenX Performance within 48 Hours of receiving your order. If these steps are not followed, your shipment may be denied claim to our Guarantees and a refund. - Business Categories
- New Auto Parts
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.