Business ProfileforBill's Muffler & Automotive Shop-Cove

On 1/22/2024 my car shut off in the middle of the road , I got it towed to Bills Muffler and Automotive shop the same day . They then told me that I needed a new alternator, I told them to go ahead and complete the work , 45 mins later i called back and asked if they had started working on my car , the front desk lady said they were having trouble removing my old alternator. I asked them to stop working on my car and i would pay for any labor and towing fee , they argued with and told me no and that ill have to still pay . On 1/27/2024 My car shut off in the middle of the road due to the alternator again . I got it towed to my residence. On 1/29/2024 I called Bills Muffler and asked to speak with a manager , a manger never came and i talked to an older lady , O told her what happened she said I have to get it towed back to the shop and get it diagnosed again at my expense . She then proceeded to tell me that they dont offer any refunds and that I could get my car looked at if it was the alternator but if it wasnt it would be at my expense, My original diagnosisu only stated that my alternator needed to be fixed . The lady on the phone didnt ask me my name or number and abruptly hung up the phone after i asked for a partial refund .