Business ProfileforPhotography By Eileen

Eileen and her husband, ******, failed to deliver our wedding photos and video.Pursuant to our ************* Proposal dated 1/19/22, Photography by Eileen promised to provide its ************************************ Package, which included: (i) edited pictures on a USB drive with no[] limit on the number of pictures; (ii) a Full Video of your Ceremony; (iii) a Highlight Movie (any length you want up to 30 minutes); and (iv) a Print Package. These items were to be provided approx. 4 to 5 weeks after the Event. The Proposal also included One Primary Photographer[,] One Videographer and One Assistant Photographer (for Getting Ready and B Roll Photos.) A professional photographer with similar skills to Eileen was to be provided should an emergency prevent Eileen from serving as photographer. In May 2022, we informed Eileen that our wedding date had been postponed to October 15. Eileen stated that the Company had another event scheduled but could handle both. We agreed to two, not three, people.Only one person (******) appeared at our wedding. The few photos and photo editing we received were very poor. None of the family photos were taken at full length. When we asked them to provide raw images (CR2 files) so that we could use a professional photo editor, ****** informed us that they had already cleared the ** card of photos, with several hundred once-in-a-lifetime photos. In late December, we sent them a letter regarding their many breaches of the contract. In response, they claimed that we breached the contract by moving our wedding date, so the contract no longer applied. But the contract states, if the event needs to be postponed for a later date, there will be no additional charge to reschedule, and full credit will be applied toward a new date, which implies that the contract is still valid. They claimed offering ****** as a one-man-show was a generous solution." Furthermore, we have not received any videos although we paid in full.