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Business Profile

Riding Apparel

J & P Cycles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Riding Apparel.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order front and rear brake pads support service was less that able to help or correct issue, part 1 of 2 delivered part 2 has yet to be delivered no update on delivery no solution offered other than RMA fif this ever shows was 5old but support not our problem for shopping

    Business Response

    Date: 09/11/2023

    We have reached out to our customer to discuss the situation and to try and work to an amicable understanding. 

  • Initial Complaint

    Date:06/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/23/2023 I placed an order (********) for a top end gasket set, slip-on mufflers and exhaust port gaskets. The bill was $492.01 after a 10% discount which was nice. The longest lead time was 2-4 business days. I needed the top end gasket set to repair by motorcycle for my upcoming vacation. As of 6/3/2023 I have only gotten the exhaust port gaskets and my vacation is over. I have reached out several times and I chatted with agents, but I keep hearing "the logistics team is working on it. I work at a warehouse and understand some but this has gotten ridicules. I just want what I have already paid for. JPCycles used to be better than this.

    Business Response

    Date: 06/15/2023

    We have spoken with our customer to work to resolve the issue. We also sent follow up today as the items are scheduled for delivery.

    Business Response

    Date: 06/20/2023

    We have spoken with our customer to work to resolve the issue. We also sent follow up today as the items are scheduled for delivery.

  • Initial Complaint

    Date:06/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered parts on 5/20/23. They were supposed to be shipped in 1-2 business days. They still have not shipped. I called, they would not cancel my order or refund my money. Order #********

    Business Response

    Date: 06/21/2023

    We have reached out to our customer on this concern and we fell it has been resolved. 

    Customer Answer

    Date: 06/22/2023

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:05/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #******** I chatted in for a supervisor. I was sent a $300 headlight a hogworkz light for my 2012 Harley ************ The light does not adjust with the top s**** It beam of light does not go up or down. When driving people pull over because the beam is much too high. When chatting in the agent I first spoke to trouble shooter the item and we both agreed it was defective. I was told they would send me a new one but not until I mail back the broken/defective light. I paid up front for this light and was sent a defective light. I would like a refund for this item and I will never shop with JP cycles again.

    Customer Answer

    Date: 05/30/2023

    I still have not heard anything back from this company.

    Business Response

    Date: 06/16/2023

    We have reached out to our customer and are working to resolve their concern. 

    Customer Answer

    Date: 06/16/2023

    Hello BBB Team,

     

    I received a phone call from Revzilla agent ******************* Yesterday 6/15. He left a voicemail for me to call him back. You have since called him back twice and left voicemails both times and have not heard back. In his voice mail he indicates he would be sending me an email as well. I have not received any such email and I have checked all my email folders including junk folder. Please advise on next steps.I would like a refund for the defective item I received.

    Customer Answer

    Date: 06/16/2023

    I am rejecting this response because:   No action has been taken by the seller other than they left a voicemail with a number to call back and I have called  back twice and have been unable to reach agent ********************;**************; Ext 114. I have left a voicemail both times and have been unsuccessful in speaking with agent ******************* from Revzilla.

    Business Response

    Date: 06/21/2023

    We have spoken with our customer and feel this has been resolved.

    Business Response

    Date: 06/22/2023

    We have spoken with our customer and feel this has been resolved.

  • Initial Complaint

    Date:04/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a backrest for my ****** on 4-17-23. the entire order had a 4-20-23 delivery date. Part of the order came, but the other part is lost. It has a *** tracking number that was issued on 4-18-2023, I called *** and they say they have never received this package from the business and there is no tracking activity. I have contacted this business twice and I keep getting told about a 5 business day wait before being refunded. The product was never shipped out of the business. The product cost me $179.98 , and I still don't have it. Seems like common sense if the shipper never received it why can't I cancel and get a refund. I don't want to do business with them ever again.

    Business Response

    Date: 05/15/2023

    We have spoken to our customer on this. Everything is cleared up and good now. 

  • Initial Complaint

    Date:04/27/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for an open box Solo and passenger seat for my 2012 H.D. Heritage Softail. They only sent the passenger seat. Now they refuse to correct the situation. All I want is what I ordered.

    Business Response

    Date: 05/15/2023

    We have spoken with our customer on the misunderstanding. We will continue to work with them.  

    Customer Answer

    Date: 05/16/2023

    I am rejecting this response because:   They need to fulfill the ad as advertised.  Now my bike vacation isn't happening and my better half that just beat lung cancer still can't ride in our new bike.

    Customer Answer

    Date: 06/02/2023

    I am rejecting this response because: 

    I am rejecting this response because:   They need to fulfill the ad as advertised.  Now my bike vacation isn't happening and my better half that just beat lung cancer still can't ride in our new bike.

    Business Response

    Date: 06/06/2023

    We have reached out to our customer to further discuss the concerns. We have not heard back form them. 

  • Initial Complaint

    Date:02/02/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed a purchase February 2nd, 2023 on jpcycles.com. The purchase amount I authorized was $225.57. The next day I had a pending charges on my bank account for the $225.57 and an additional pending charge for $167.93 which overdrew my banking account. I called to ask about the extra charge and was told by multiple customer service representatives that this was a "deposit" on the parts that I had ordered that would be refunded in 5-7 business days. They said it was "how they have done business for years" and that if my account had any overdraft fees that they would give me "RPM points" to compensate for the overdraft fees which can only be redeemed for purchases through J&P Cycles. I am currently waiting on the charges to drop off my account. The reason I am reporting this is because I never agreed to have a deposit fee, especially with that kind of amount, taken out of my account. Especially when the full amount I agreed to pay was taken out of my account simultaneously. Why would I have to put a deposit on parts that I have already paid for? I know they are using this practice on multiple people every day and I believe it is a breach of business ethics.

    Business Response

    Date: 03/23/2023

    Business Response /* (1000, 7, 2023/02/21) */
    We have spoken with our customer. While upset as they ahd not experienced this previously, they understood what happened. We appear to be on the same page now.

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two items on the 12th . I received the box ups on the 14th. I opened the box and there was only one item . The second item was shipped the next from the same exact warehouse but was not included in the initial package as l said and went to Denver Colorado. It was also shipped with usps and not ups like the first package. I was told it would be sent immediately as l let them know the importance of getting it quickly. It has now been 6 days and it is not showing anywhere near Ct . I want a new part shipped immediately with no extra charge to me and when and if the original part l ordered comes l will return it . Part of selling parts includes getting them to the buyer . The missing item is $114 and l wish l didn't order from them and will never buy from them again.

    Business Response

    Date: 03/22/2023

    Business Response /* (1000, 5, 2023/01/24) */
    We have called and emailed our customer to review. The additional tracking appears to show it was picked up.

  • Initial Complaint

    Date:11/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased motorcycle tire online on 10/22/2022 order # ********. Received the following week. The tire was 3 and 1/2 years old. It is common knowledge in the motorcycle community that tires are good for approximately 5 years. They agreed to return with charging me return shipping. Tire was sent back 10/29/2022. Still waiting for credit. Have called and emailed since and they stated tire was received back in their possession as of 11/07/2022. I still have not received a credit to my account.

    Business Response

    Date: 02/01/2023

    Business Response /* (1000, 5, 2022/11/25) */
    We have followed up with out customer explaining the delay and that they have been refunded.

  • Initial Complaint

    Date:08/22/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number: WXXXXXXX. Ordered on 07/30/2022. It is now 08/20/2022 and the status of the order on the website is still "processing." I am unable to reach anyone by phone or email. I was successful in reaching a customer service rep on their website via the chat function on 08/08/2022. I was told that the item was not in stock (there is zero mention of this on the site re: this product, please see product page at: https://www.jpcycles.com/product/XXXXXXX/j-p-cycles-1-4-20-well-nuts'redirectedKeyword=XXXXXXX&totalResult=1&isSearchByMotorcycle=False). I was also told it would come in and ship the next week. Since then, silence. I have continued to call, email, and use the chat function over the last couple of weeks and have had literally zero response. I just want my $12 back and the order cancelled, very simple.

    Business Response

    Date: 11/15/2022

    Business Response /* (1000, 9, 2022/09/26) */
    We had reached out to our customer back on 8/25 advising the product had already shipped. Tracking shows it was delivered on 8/26. We have not heard back from the customer.

J & P Cycles is NOT a BBB Accredited Business.

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