Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps advertising several rifles at $153.99 but never actually has any of them in stock and after so many months they remove the listings for approximately a week and then re-list all of them at the exact same price all over again. If you contact them about it they will give a weak excuse with something to do with manufacturer stock times but this has been going on for almost an entire year that I have personally been noticing and they pulled the listings and re-listed them but yet they're all out of stock as soon as they were listed. This is obviously a case of false advertisement in an attempt to get more traffic to their website and it's definitely working because when I initially noticed these listings I was informing all of my friends about it and they were all checking their site out but since literally all of the firearms listed at $153.99 are always out of stock nobody has bothered to purchase from them. This company even sent me a survey to let them know about the service I have received about this issue but yet nobody has even made an attempt to reach out to me about this yet.

  Business Response

  Date: 07/01/2025

  Thank you for your feedback. We understand your frustration and appreciate you taking the time to share your experience.
  We want to clarify that we do not intentionally list out-of-stock items to generate traffic or mislead customers. The listings you referenced are tied to live inventory feeds from our distributors, and while we strive to maintain accurate stock status at all times, there are occasional delays or discrepancies that can cause items to appear available or reappear when they're not truly in stock. This is certainly not the experience we want for our customers, and were actively working on improvements to reduce this kind of confusion.
  We also sincerely regret that you did not receive follow-up communication after completing our survey. That is not reflective of the standard of service we aim to provide, and we are reviewing our internal processes to make sure your concerns are better addressed in the future.
  Thank you again for bringing this to our attention. If you are still interested in a particular item, wed be happy to check availability or recommend similar options. Please feel free to reach out directly to our support team for assistance.

  Customer Answer

  Date: 07/03/2025

  I am rejecting this response because:   If anything this business just said was even remotely true then this issue would not be going on for over a year and they wouldn't have pulled ALL the listings without ever having ANY of the rifles in stock to be able to purchase even one time and then re-list the exact same postings with them being immediately out of stock.  This is blatant false advertisement because they never actually sell any rifles at this price and just constantly leave these listings up until they've been up for so long and then they remove them for a business week and then re-list everything all over again.  They need to just admit to what they're doing since it is quite obvious and it has been pointed out already.

  Business Response

  Date: 07/03/2025

  Thank you for your follow-up.  We understand your continued frustration and appreciate the opportunity to clarify further.  GrabAGun carries over ****** SKUs on our website.  Each product listing is managed through automated systems that pull data directly from our warehouse and distributors. These systems regularly update availability, pricing, and remove and/or relist items based on feed data not manual review. That means if a product is frequently out of stock at the distributor level, it may remain listed or be automatically relisted without ever appearing as available for purchase.  We recognize this can give the impression that items are being advertised with no intent to sell, but that is not the case. The issue stems from a limitation in the way our inventory feeds are updated and how low-availability items are handled. This is not unique to one product or price point, and there is no effort to mislead customers. That said, we have manually flagged the items you reported for removal and we are reviewing this part of our system to minimize confusion and improve the customer experience going forward.  We value transparency and take your concern seriously. Thank you again for your feedback.

  Customer Answer

  Date: 07/07/2025

  I am rejecting this response because:   Again, if anything Grabagun was saying about this issue was true then these items wouldn't be "out of stock" for a year, then all of the listings get pulled for one business week, then all of the listings are suddenly re-listed but yet every single last item is "out of stock" as soon as they are listed.  The is blatant false advertisement and nothing they have said has done anything to argue against that fact because these items are never in stock and they never actually sell them at the prices listed.

  Customer Answer

  Date: 07/16/2025

  I literally sent several screenshots of the fake listings and very detailed explanations of exactly what was happening.  Is everyone on your staff completely incompetent?

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it May Concern,I have tried and tried to get information and work with these companies. Grabagun sold me the firearm, showed advertisement, and provided the rebate. ********************* seems to have became one company and is the manufacturer. I call and call getting no response or no answers. The refund they promised has never came and the firearm sold to me doesn't function properly. I can't get pass one issue to take care of the next, and the *** Dealer has gone out of business since the original purchase. I tried for months to get *****/Taurus to understand that problem so the gun wouldn't be lost in the mail, which obviously now wasn't a worry because ************ wasn't sending the firearm. Meanwhile Grabagun is washing their hands of their responsibility even though they advertised and sold the firearm under false pretenses.

  Business Response

  Date: 06/11/2025

  Thank you for reaching out, and were sorry to hear youre experiencing difficulties with your firearm.
  Unfortunately, we were unable to open the file labeled "Attachment #1," and it appears that "Attachment #3" may not have been included. However, in "Attachment #2," you mentioned that you are currently working directly with ***** to resolve the issue. That is indeed the appropriate course of action, as Rossis warranty department is typically well-equipped to handle situations like yours.
  As a retailer, we dont have access to your communications with the manufacturer, so we are not able to comment on any specifics regarding your discussions or their stance on the issue. That said, one of the attachments appears to show ***** acknowledging delays in their rebate processing. While such delays can certainly be frustrating, it does indicate that you are still in their system for fulfillment.
  If you are not receiving adequate support from *****, we suggest filing a BBB claim directly with them, as this may help escalate the matter within their organization.
  Regarding a refund, it's important to note that the firearms industry does not allow returns or refunds on transferred firearms. This policy is standard across all retailers, including ours, and is outlined clearly in our Terms and Conditions. Once a firearm has been transferred, any warranty-related concerns must be handled by the manufacturer.
  We appreciate your understanding and **** ***** is able to resolve this matter for you promptly.
  Sincerely,
  GrabAGun Customer Support

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attachment 1 On March 14, 2025, at 4:26 PM, I received an advertisement email from GrabAGun promoting a sale on the Ruger LCP *** *****/Stainless .380 ACP with a 2.8 barrel and 10-round capacity. Intrigued, I immediately attempted to purchase two of these sale items. However, I was unable to locate the sale on the GrabAGun website.Attachment 2 The following day, on March 15, 2025, at 11:45 AM, I emailed GrabAGun support to inquire about purchasing two of the advertised items. At 12:47 PM, I received a response from ****** at GrabAGun support. He explained that their sales are contingent on the quantity of items available at the discounted price. Once that inventory is sold out, the sale ends, and prices may revert to their standard rates. Additionally, ****** mentioned that the item was still listed on their website but at a significantly higher price.This situation raises concerns about a potential bait-and-switch tactic. For instance, how could GrabAGun sell out of this inventory in just over twelve hours, especially during the night? I asked them to honor the advertised price for a sale item within the specified timeframe.Later that day, at 1:00 PM, I was assured that my concern would be escalated to management for investigation and that I would receive a follow-up. However, it has now been ten days, and GrabAGun has ceased all communication with me

  Business Response

  Date: 03/25/2025

  In the customer provided screenshot, the terms and conditions clearly state that quantities may be limited and pricing is subject to change at anytime.  It should be noted that this is generally a $300+ firearm that the customer is wanting to purchase multiple units of for $24.  As anyone can imagine, an advertised $24 firearm would 1) most likely be the result of an error and 2) most likely sell out very quickly - even at night.  In either case, we are unable to honor the requested $24 price. 

  Customer Answer

  Date: 03/25/2025

  I am rejecting this response for the following reasons:You provided multiple contradictory explanations regarding the pricing issue. The initial excuse from ****** in GrabAGun Support (conversation attached again for reference) states that the discount was limited to a specific lot, which subsequently sold out. However, the same item was later offered to me at a significantly higher price, which could be interpreted as a classic case of bait-and-switchbased on your own definitions.
  After being promised a response, I was ignored for nearly two weeks. Subsequently, I filed a BBB complaint, to which GrabAGun responded with an explanation that lacks clarity and resolution. This response presented two different theories on what may have occurred, without making any concrete effort to address the matter.
  
  If the pricing error occurred, it remains your responsibility. As a consumer, I am not an expert on your pricing or advertisements, and I approached the sale in good faith, assuming the information provided was accurate. I also find the use of the term multiple units misleading, as I requested only two items. This word choice appears to deflect from the actual facts of this situation.
  Furthermore, I encourage you to review the BBB database as well as platforms like Yelp, ****** Reviews, and Reddit, where dissatisfaction with similar issues is evident. Such patterns highlight the importance of addressing these complaints responsibly.
  In the spirit of resolving this matter amicably, I propose a fair solution: Allow me to purchase one single unit of the item at the original advertised sale price. If this resolution is accepted, I will withdraw all complaints and refrain from filing any others related to this sale.
  I am making this offer as a reasonable and good-faith attempt to conclude this dispute positively. I hope GrabAGun will accept this olive branch and address the matter promptly.
  Thank you for your attention.
  Sincerely,
  BMR

  Business Response

  Date: 03/25/2025

  GrabAGun successfully sales and ships tens of thousands of items each month.  It has maintained an A+ rating with the BBB for well over a decade.  This means is that we respond appropriately to any and all claims made in an appropriate manner - just as we are doing with this one.  If we made a mistake in pricing a $300 item at $24.99 instead of $249.99, that's all it was - a mistake.  Unfortunately we cannot honor a $24 price on this item. 

  Customer Answer

  Date: 03/25/2025

  I am rejecting this response because:   In most jurisdictions, if a store displays or advertises a wrong price, you are generally entitled to pay the lowest price displayed or advertised, and potentially receive a refund or even the item for free in some cases. 
  Here's a breakdown of your rights and what to expect:
  General Rule:
  You have the right to pay the lowest price displayed or advertised for an item, even if it's a mistake. 
  Consumer Protection:
  Consumer protection laws aim to prevent retailers from misleading consumers with pricing. If you are charged more than the advertised or displayed price, you may be entitled to a refund of the overcharge, or in some cases, even receive the item for free.

  I offered you a reseaonable solution and you just repeat the same excuses in your first response. I will now file a false advertising and bait and switch online scam complaint with the *** a general complaint with the **** and ***, and follow up with civil action in my local jurisdiction.

  As i stated earlier I am doing all I can to reach an agreement with you. However, you won't even meet me half way.  I'm a retired guy great deal of knowledge in law and plenty of time, now it's your choice to determine the direction we proceed.

  I will keep in touch,

  BMR

  Customer Answer

  Date: 03/26/2025

  Response to Vendor stating a BBB rating of A+ (I just noticed this comment) , yet BBB reviews show less than 3 out of 5. Interpretation, they are satisfying BBB requirements without consumer satisfaction..

  Customer Answer

  Date: 03/26/2025

  I appreciate the time and assistance provided so far. However, I regret to see how this vendor appears to exploit the BBB ratings system. Due to my dissatisfaction, I have escalated this matter to the appropriate government entities and will be pursuing additional actions regarding my concerns with this vendor.

• Initial Complaint

  Date:02/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely NO customer service! ********************** screwed up my address and sent my order to the wrong address. I went to **** tracking and it had shipping label showing as created (to the wrong address), and not yet actually shipped. So I called grab a gun and they told me that they would not take the time to retrieve the item from the truck. They said they would go ahead and ship it to the faulty address and IF it ever came back, they would then ship it to my correct address! I could not believe what this guy was saying to me! First of all, I said, I had the correct address on my account when I ordered it. It was my default address. He argued with me and said no I did not. Then I told him that my cc would NOT accept the charges, if it had the faulty address. He argued with me up and down , and I finally told him that they just lost a good. paying customer, and that I would not be back. I was sooooo disgusted with this support agent, that I just hung up the phone after that. Grab A Gun should NOT be in business. Either an employee of Grab A Gun, or their software(computers whatnot), tampered with my address and caused all of this nightmare. On top of that, they are either too lazy or too cowardly to admit to their faults, and make things right. In the meantime, I don't know if I will ever see the item I ordered, or the money that they fraudulently charged to my credit card!

  Customer Answer

  Date: 02/27/2025

   The retailer(grab a gun) has reached out to me twice since I filed this complaint. They emailed an apology and  sort of a recognition of their faulty ways to me. They then emailed me 10 minutes later, saying that in a show of good faith, they are immediately refunding my m **** to my credit card. I intend to close this complaint, but not until I know for certain, that I have indeed received my full refund. Thank you for reaching out to me about this, because it provided me a way to contact you with this update.

  Business Response

  Date: 03/04/2025

  Hi ******.  Sorry to hear you had that experience.  We went to look into things and see that you called or emailed again and had a better outcome (the item was refunded).  We will have a talked with the first rep you spoke with.   Sorry again for the hassle and please let us know if we can be of any additional help. 

   

   

  Customer Answer

  Date: 03/04/2025

  I have reviewed the business response and accept this resolution.
  

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GrabAGun.com charged me for an item and then canceled it saying it was an issue with my card. Then they said everything was fine and to reordering I did. When they didn't refund my first attempt I told them I would file a claim and that seemed to make them mad so they canceled everything, blocked my number and kept my payment. Also the payment of ****** show as reoccurring payment. I never authorized that and why would you for a one time purchase. They hung up on me 3 times and won't resolve the problem. I filed a claim with my bank but these people need to be looked into. They are breaking the law. The amount of stress this has caused is bad enough. Tell me what my options are to get justice. Thank you very much, **** ********

  Business Response

  Date: 02/06/2025

  Customer placed and order.  The order appears fraudulent and was closed.  A full refund was issued.  Customer's attached picture even says "refunded" on the screen.  Perhaps the issue is that refunds are not "instant".  They can take a couple of days to post back to a bank account.  This is pretty common with all merchants issuing refunds.  Everything we can see looks good on our end though.  Please respond to this case again in a few days if the refund is still not showing up for some reason.  We would be happy to investigate further. 

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shipped a gun with a different trigger profile than what was pictured on their website

  Business Response

  Date: 02/09/2025

  Not enough context is given in this complaint in order to respond to properly.  What model number was received?  What is the *** on the box?  Was the firearm accepted from the *** and taken home?  

  Customer Answer

  Date: 02/09/2025

  attached is the correspondence between myself and grabagun, they keep saying they I can't return the gun because of their return policy, so I asked them to send me the correct trigger, and I would have a gunsmith install it. The hooked "recurve" trigger that was supplied on the gun they shipped me, which has a much smaller radius .

  attached are pics of the gun I received and what the trigger should look like on another gun I have of the same model.

  Customer Answer

  Date: 02/09/2025

  the *** CZ website trigger pics attached

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase: 12/29/2024 Purchase amount: $746.99 I ordered a rifle from the grabagun.com website and after it did not ship for many days I submitted a service request via their website to cancel the order. Roughly 30-minutes after submitting the email the order was marked shipped and then I was told the order could not be cancelled because it was shipped. This is the second time that this exact scenario has happened to me with this business, so it seems clear that their approach to deny cancelling orderswhich is allowed if the item is not shippedis to just mark the order shipped once a cancel request is received. I contacted support via email about this on Jan 6 to ask for the *** that was offered to me after complaining about their practices. No one ever responded to that. I contacted support via text messages two days later to explain what was going on and ask again for the ***. I was told one would be issued. It is now 13 days later and there is still no *** issued. Because the rifle was shipped to my local FFL I had to just go pick it up from him since he wouldnt hold onto it for me until I could get a return shipping label. Again, this is the second time this very this has happened with this company. They tell you that you can cancel orders that arent shipped, but then intentionally mark orders as shipped right when you ask to cancel. And then they tell you that you can ship the item back but never give you a shipping label to do so, forcing you to keep the item, given the way firearm sales work. I am now out the $765 for the item that I dont even want and cant ship back anymore. I would like compensation for this, given that its not the first time it has happened to me and that their customer service lied to me multiple times and ignored my requests.

  Business Response

  Date: 01/21/2025

  Firearm was ordered on Sunday,12/29.  It was a short week for most retailers due to the New Year's holiday.   We shipped the firearm when the warehouse staff returned to work on 1/2.  In fact, we shipped out many orders on this day.  While it may seem like a conspiracy of some sort, we don't **** things as shipped if someone messages us about an order.   We **** orders as shipped when they ship.  And we ship everything as quickly as possible.  There are literally hundreds and thousands of orders going out each day.  The time it would take to improperly flag an order as being something and deal with the customer service issue after the fact doesn't make sense.  There's simply no time or appetite for doing such a thing, and what purpose would it really even serve?  We are happy to cancel orders when we can.  We are happy to accept returns as outlined in our return policy.  Everything is in the course of business and we 100% accept these things as being normal.  We apologize we were unable to stop this order from shipping.  Had the customer not accepted transfer at his FFL, we would have ***** accepted it.  I see a note in the issued *** that that instructs the warehouse to give a full refund when the item was received.  We usually charge a restocking fee, but waived it in this instance as we were unable to stop the item from shipping.  Understand this means that we were willing to lose money shipping the item to the customer and back to us again (probably about $40).  Purposefully shipping an item that a customer wants to cancel is not a winning strategy.   Sorry for the frustration.  We understand how things may appear, but it's just not the case. 

  Customer Answer

  Date: 01/21/2025

  I am rejecting this response because:   
  

  You may say this was just a coincidence but it happened to me BOTH times I tried canceling an order with you. I email for a cancelation, 30 minutes later it ships, shortly thereafter I get a email response to my cancellation request saying it cant be cancelled. That doesnt seem likely. 
  

  In my text exchange with your support agent I was told about a restocking fee and I argued it shouldnt apply given the situation. He did not respond at all from that point forward. Nothing. So how am I supposed to know that you were waiving it?

  and finally, I must point out that I have still not received any RMA confirmation or shipping label to return the item. You can say all you want what you were planning to do when the item came back to you but it was never going to because you never sent me a label to return it! Your customer service team just ignored the request!

  Business Response

  Date: 01/26/2025

  In your initial correspondence to us, you stated that you had not transferred the firearm into your possession.  Returns are always allowed at this point.  Had you let us work, all would have been well.  You would have had all of your funds returned to you and we would have been out $40 in shipping.  Not a big deal.  The problem is that you later stated that your FFL made you complete the background check and take the firearm home.  This was not proper as no one can force someone to take possession of a firearm.  Also, we do not allow returns on firearms that have been transferred.  In fact, this is a universal policy with every gun dealer we are aware of.  No FFL accepts returns on transferred firearms.  If the firearm is still at your dealer, we will get in contact with them.  We will get the gun shipped back to us and we will issue you a full refund.  If however, you paid the receiving *** a transfer fee so that you could take possession of the gun, we are no longer able to accept this return.  

  Customer Answer

  Date: 01/27/2025

  I am rejecting this response because:  
  

  Im done arguing with you. As I have stated, this is the second time this EXACT thing has happened where mere minutes after emailing to cancel an order you miraculously ship the order so it cannot be cancelled. This is intentional on your part and its not very customer-friendly.
  

  I wont be purchasing from you going forward and will promote your competitors instead. 

• Initial Complaint

  Date:01/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a part from Grab a Gun on 29 Dec 2024. Was advised order would ship within 3-7 days. Tried checking the status of my order online with no luck. Tried calling the business 7 times during normal weekday business hours over a 3 day weekday period, no one ever answered the phone after waiting up to 20 minutes on hold. Emailed customer support twice checking the status of my order with no response. Horrible company , ended up disputing the credit card charge and getting a refund from my bank. This company is a joke and a rip off . Dont spend your $$ with them .

  Business Response

  Date: 01/07/2025

  Our records show the item was shipped on 1/3 and delivered on 1/7 via **** tracking number 92612999955380553026623700. 

• Initial Complaint

  Date:12/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased ammo from them back o around 12/8/24 And received the box on 12/15/24 To which when I opened it, it wasnt my order at all.3002490138 005496802-AF Was the order number received in mail But my order number is ************ Ive called and emailed them to which I got a very bad response of just Ill look at it and that was it. I havnt heard anything from them since!

  Business Response

  Date: 12/18/2024

  In your pictures, it looks like you ordered your ammo from a store called "*************".   We are grabagun.com.  The order number you gave does not match our order numbering system, so we can only conclude that you filed this BBB claim against the wrong company.  Maybe try going to *************, and they will be able to help you.  This appears to be a simple misunderstanding. 

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a Polymer Ar Pistol from GrabAGun a little over a week ago. The Firearm was transferred to my local *** dealer. I Picked up the Gun after the mandatory 3 day waiting period. Upon taking the Firearm home i noticed the safety selector switch was stuck. I removed the handle of the firearm to free up and fix the safety issue. Upon further examination i noticed a crack in the frame of the ** pistol lower. There was a crack on the Ear of the Bolt catch. A non repairable crack. I contacted Grab A Gun they told me to call the Manufacturer of the firearm and set up a warranty repair with them. They said they could't do anything about it since i picked the gun up and took it home. The manufacturer is stating it will take 4-6 weeks. I would like to just set up a return with Grab a gun. I called them and on their phone it says press 5 for returns. once someone answered a man laughed at me and said they don't accept returns because i picked the gun up from my local ffl. This is terrible business. Grab a gun sold me a faulty firearm with a crack in it and i was unable to notice the small crack at the *** before taking it home. I Just want my money back and i do not want deal with the manufacturer warranty. The employee laughed at me and said nope you took the gun home we don't accept returns. I would like to set up a return and get my money back, i no longer want the ** Pistol.

  Business Response

  Date: 12/17/2024

  We get it.  No one wants to buy something new only to discover/deal with a manufacturing defect.  It puts a bad taste in anyone's mouth and we are very sympathetic to it.  That being said, there are certain things we all buy in life where returns are not allowed once you take possession.   Houses, cars, and guns all come to mind.  When an issue with any of these items happen, you must rely on a warranty program to address.  Is it annoying?  Of course it is, but you simply cannot buy a firearm anywhere, take it home, and later return it.  This is for fairly obvious reasons, but it's the case with all gun dealers.  We do not try to hide this fact, and it does occasionally cause unhappy customers.  To help address, we even added a checkbox at checkout that must be checked in order to checkout.  It specifically says " I agree that only non-transferred firearms are eligible for refund, and that all ammo sales are final."  We added this checkbox to make things as clear as possible.  Our terms and conditions further explain that issues that arise post transfer must be handled with the manufacturer.  Again, we really do sympathize with the customer.  Having to wait a few weeks for the manufacturer to make a repair is not ideal.  But the problem will be fixed, and should all be resolved in the end.