Reviews

Review Details

• Review fromTOMMY W

  Date: 01/20/2025

  1 star
  Brought my wife's expedition in check engine light comes on with heavy acceleration and bogs down then the check engine light goes off under normal operation. Diagnosed #1 coil was bad covered by warranty. Also recommended my belts were needing to be replaced and tune up was needed. Car has 90,000 miles and I do the belts and tune up at 100,000 which is recommended by Ford. Picked up the Expedition and check engine light stayed on which it did not do before and when accelerating the engine bogged down as it did when I brought it in. Was told the engine had misfires that was causing the problems that it did not have before I dropped it off.
  

  Gullo Ford of Conroe

  Date: 01/22/2025

  In order for us to resolve the issue, a tuneup is and was recommended. We need to perform that service and then we can reevaluate the issues with the expedition.

• Review fromSamuel P

  Date: 10/05/2024

  1 star
  Drove 1.5hrs to come look at a truck that was listed on their website. Salesman (Aaron) couldn’t show up on time so I got passed to someone else. Went out to look at the truck, and found out the information was inaccurate and listing had the wrong pictures. I set an appointment 2 days prior, apparently no one verifies their information. Thank you so much for wasting my time and fuel. I would avoid this place.
  

  Gullo Ford of Conroe

  Date: 10/07/2024

  I am deeply sorry that the vehicle you specifically inquired about by stock number did not meet your requirements. It was never anyone's intention to waste anyone's time. The picture listed, provided by Ford, is a stock photo and is the only photo used as a placeholder until our own internal photographer takes all of the other 30 or so pictures to list. The window sticker is clearly posted on the website showing the exact color, equipment package and interior. The vehicle you inquired about was VIN: **********************: *******. It is still here should you desire this unit.
  Sincerely, Jeff ******

• Review fromJoe B

  Date: 04/06/2024

  1 star
  If you care about customer service, avoid this place.
  I scheduled an appointment far in advance to address two service items: a software update and a rear camera recall. I took a day off work since I wouldn't have another way to get to work. The vehicle was dropped off in the morning, and I received a call from the service advisor later that day at 3:10 pm informing me that they completed the software update but did not have the rear camera part and were expecting more the following week. They asked if I could leave the vehicle with them until Monday, which would mean being without a car for five days! Ridiculous to consider the idea.
  If they had been upfront about not having the part, I would have rescheduled my appointment to get everything done in one day like I initially planned. Now, I have to take another day off work, which is incredibly inconvenient for me.
  This kind of disregard for customers' time and inconvenience is unacceptable. I'll be taking my business to ****** **** in the future.
  

  Gullo Ford of Conroe

  Date: 04/08/2024

  We sincerely apologize for the inconvenience that you experienced with our service department in regards to the recent recall and repair of your vehicle. Your satisfaction is our top priority, and we are sorry that we fell short of meeting your expectations.
  On this occasion we attempted to make it as convenient as possible by picking up your vehicle at home and bring it to the dealership. Unfortunately, the part that was needed for the repair was pulled prior to your appointment and a new one had to be ordered .
  Our service Director has reached out to the customer and has made arrangements to resolve the issue.

• Review fromJames D

  Date: 12/02/2023

  2 stars
  Horrible customer service. They told me I would $200 service credit for my new ford explorer. When it came time for the first oil change, they stated I didn’t sign up for the app in time and didn’t get it. Then started calling me to buy another Ford. I immediately said to put me on their “do not call” list. I have gotten at least three calls after that. All car dealerships try to ***** you but this one is really bad. I have purchased 11 new vehicles in the past decade for me and the wife so I consider myself experienced. Lone Star Chevrolet was my best experience.
  

  Gullo Ford of Conroe

  Date: 12/04/2023

  When the vehicle was purchased, the Salesman should have explained the Ford Pass App and account. The points given to equal the $200.00 are given through Ford not Gullo Ford. We are more than welcome to help the customer set up the App and put the points needed onto his Account. In addition, we can send 2 free oil changes to him. We apologize for the inconvenience and miscommunication.

• Review fromVictor M

  Date: 11/26/2023

  2 stars
  On 11/25/23 I searched for a vehicle online using, Auto trader. The vehicle searched for a cash purchase was a 2021 Chevy blazer. A sales person from Gullo Ford out of Conroe, TX. contacted me.If I was interested in the vehicle. I told the sales person I would be returning home early in the morning next day and I was short on time. He was able to offer a good price. It was a price I could work with, it would be the walk out price including the tax and registration. I arrived at Gullo Ford, sales person asked me if I needed any assistance; I explained to him, I was received an offer by text and an email regarding the vehicle I was interested in. He said that was his manager and he wouldn’t mind for him to help us without asking first. He got the keys of the vehicle to take it for a test drive. I noticed broken piece in rear passenger tail light. He explain it was in a vehicle accident right passenger side but would not affect the sale bcs it was a clean tittle. As I was driving off the lot, I noticed there was an issue with the driver side mirror, it would not moved. After returning back to the dealership, he was reluctant to tell his manager about the issue and after certain discussions, he said okay let’s go inside so you can talk to him. We went inside and he directed us to his cubicle and we waited for almost 40 minutes. He returns and said his boss reduced an a fraction amount of the asking price and I was satisfied. Thinking that I could take it to a dealership close to home to service the mirror. The salesperson pulls out a piece of paper with the initial OAC written next to the total price of the vehicle. More than we talked about. I told him no, that was not the deal we had with the other person who responded to me over my email. He refused to call his supervisor, after 30 more minutes. His supervisor arrives and does not want to hear us and didn’t even tried work it out. Bad business and horrible customer service.
  

  Gullo Ford of Conroe

  Date: 11/28/2023

  Mr. ****** contacted Gullo Ford about a 2020 Chevy Blazer listed online for $29,402.00. The manager on duty, Mr. *********, informed Mr. ****** that he would offer the vehicle for sale to him for a $1,902.00 discounted price bringing the sale price down to $27,500.00 plus tax, title, and license. Mr. ****** proceeded to come into the dealership on Saturday November 25th because he felt it was a good price. Mr. ****** test drove the vehicle and when he came back, he requested an additional discount because of a mirror issue. The manager, Mr. ********* agreed and discounted the sale price to $27,000 plus tax, title, and license. Mr. ********* left to appraise another vehicle and when he returned, Mr. ****** asked him if there were any other discounts available on the vehicle. Mr. ********* informed him that unfortunately there was not. Mr. ****** said that unless he could discount it another $1,500 that he had nothing to say. Mr. ********* declined and informed Mr. ****** that every vehicle stands on its own and at that point there was no more he could offer him. Unfortunately, we had to decline Mr. Melero's offer on the vehicle.
  Should he decide to purchase the vehicle, we will still offer it to him for $27,000 plus tax, title, and license. Our decision to sell or not sell the vehicle is a purely financial one based on profit or loss and nothing else. We are sorry that we could not consummate the deal on Mr. Melero's offer.

• Review fromSid F

  Date: 05/19/2023

  1 star
  Run don’t walk! Gullo Ford lives up to their reviews on the internet. I just took my 2013 Ford F150 to Gullo Ford in Conroe TX for an electrical issue in which the engine would not power up (start). I am the original owner and it has only 17K actual miles. I previously tested all fuses to make sure they were conducting properly. I was able to determine that current was not supplying the relays that activates the starting procedure. It was towed to this dealership. The service underwriter called me and said that it would cost $190 to diagnose the computer. The next day, I called the dealership and was transferred to “Amanda.” She told me mechanic determined there were several circuits open and several fuses were blown and not in the correct terminals. She said that they would charge $750 to start and diagnose the issue. Then, their hourly rate would apply. I explained to this service underwriter that I was the only one who ever worked on the vehicle and that the fuses were all in the original factory position. She then started to argue, citing the riot act, saying that the mechanic has been with them for at least 15 years and is totally qualified and immediately told me to take the truck somewhere else. I questioned if the ECM (central computer) could be bad and she let me know that Ford does not manufacture electronic parts after the vehicle is 10 years old. I then tried to call the service manager and they ultimately were not available and were slow to return my calls. After I was told to take the vehicle somewhere else, the service underwriter would not return my calls.
  I ended up having the vehicle towed to a shop that specializes in electrical issues. They corrected the problem by replacing two relays for less than $100.
  This type of service is deplorable. I have never experienced such crappy attitude and quick to tell me to get lost. This also reflects the reviews on the internet by other customers. Run, don’t walk!
  

  Gullo Ford of Conroe

  Date: 05/22/2023

  Our service department diagnosed the vehicle with an electrical issue and the quote he was given by a service advisor was to fix it in a correct manner so that no other electrical issues would arise.
  The customer attempted to fix his own vehicle in our parking lot on numerous occasions and we kindly told him, like we do with all of our customers, that if he did not agree with our diagnosis of the vehicle, he was welcome to get a second opinion.

  Sid F

  Date: 05/31/2023

  Yes, and I suppose that I was born yesterday. The response from Gullo was sugar plated and did NOT reflect the real situation. When Amanda told me that there were open circuits and the fuses were in the wrong places and etc., I told her that the truck has never been serviced. I let her know that I individually tested each fuse and placed them in their respective place. The person who responded to BBB should listen to the recording(s) of the conversation(s) between Amanda and myself. When I challenged the competency of the so-called expert technician, she abruptly told me to take the vehicle somewhere else. What’s interesting is that complaints from others in the internet support what I experienced. As far as working on the truck, I contacted the manager for his permission. All I did was to remove the computer and try another one. When that did not work, I had the vehicle towed to the electrical shop.
  BTW, I was willing to pay their price as the truck still has a long useful life.

• Review fromJeff S

  Date: 05/19/2023

  1 star
  DO NOT TAKE YOUR CAR HERE FOR SERVICE-IT’S A CRAP SHOOT!
  Dishonest/Lying/Misleading!
  Not going to give many details-you don’t want to hear them.
  Vehicle was towed in with simple check engine light on. Emily said they might get to it in 3 weeks, 3 1/2 weeks later said it needed a transmission & they were booked up for another 4 months & we were welcome to come get it & take it somewhere else. Yada Yada Yada. We picked it up about an hour later & went to another big well known dealer for our business. Yes I was rude to them on the phone-as rude as anyone would be who’s charged almost $300 for basically storing the car for almost a month, diagnostic fee for reaching under the dash & reading a code scanner. REALLY!?
  Ashame-we’ve had the same car there for service before that was acceptable, slow but acceptable, no complaints before. Of course there’s more to it but it doesn’t matter.
  Don’t know how long Emily has been in this line of customer service work-she’d have a better career cleaning houses or something.
  

  Gullo Ford of Conroe

  Date: 05/22/2023

  The service manager has spoken to the customer and we have resolved the issue.

• Review fromBrian J

  Date: 04/14/2023

  1 star
  I would leave no stars if possible. Absolutely the worst customer service experience I've ever encountered. Will not return calls. It's a chore to get them to answer the phone. Told me on three ocassions that they did not know how to clear a warning light on my 2021 Ford Escape. Claimed that the brakes on my brand new vehicle squeal and that "Ford told us to tell customers this is normal." Refuse to communicate and when confronted you are subjected to a raft of excuses, denials, defensiveness, and even lectures about how to speak to them. Will never buy another vehicle from this business.
  

  Gullo Ford of Conroe

  Date: 04/17/2023

  The Dealership has had the part to repair the vehicle since the first week in April. Our service Director, Willie *******, has been in contact with Mr. ****** on a couple of occasions and there was an appointment made for Mr. ****** by Mr. ******* personally that was not kept by Mr. ******. Mr. ******* spoke to Mr. ****** on Friday, 04/14 and unfortunately, no resolution was made. Mr. ****** is welcome to come into the Dealership and discuss this with the management team and we are happy to install the part needed for the vehicle. Please contact Willie ******* on his direct line (***)***-****

• Review fromJon G

  Date: 08/11/2022

  1 star
  Dropped off F150 July 1, I pulled codes the next day, 706 and 707, Gear Position Sensor failure and low power to sensor. Rep said it would be a week before they could get me on a lift.
  
  The day came, she said they got it up on a lift, then crickets for another week.
  
  Finally, she (the rep) said the tech thinks it is "The Unit". I ask what is "The Unit?" She says "the whole transmission assembly."
  
  I drove to dealership; my truck had not even been moved. I knew this because there was dried mud all over the tires and it would have tracked. I also marked the tires so I would be able to tell if it had been moved.
  
  So basically they diagnosed my "Bad Transmission" without even moving, and most likely not looking at the truck once.
  
  I found a wrecker driver unloading another truck and asked if he could pick mine up and take it to another shop I had used in the past. The truck he was unloading was his personal truck, and he had the same codes, and they told him to take it to some transmission shop down the road.
  
  So basically, they did not even have a transmission tech on site, yet they told me I needed a new transmission.
  
  I called multiple managers to discuss, and no one ever called me back.
  
  What a shameful, dishonest way to run your business. And all the reviews on their website are 5 stars, imagine that. Fox watching the hen house. Do NOT go to Gullo for anything!
  
  

  Gullo Ford of Conroe

  Date: 08/30/2022

  The truck was towed to our dealership on July 6, 2022 with no appointment. Customer stated he had been mudding and got error codes on his truck. We did our best to fit him in as soon as we could. The truck was looked at a few days later in the spot it was towed to since it could not be moved as to not cause further damage to the vehicle. We understand how the customer feels and would like to reassure him that the truck in question was looked at by one of our senior master technicians that we have on site and he confirmed that indeed the truck needed a new transmission. We are more than happy to conference call with our manager and master technician if he would like to speak further about this matter.