Business ProfileforHoover Auto Service, Inc

We left our vehicle to have the turbo replace last year in july 2022. We payed the $4700 we were told it would cost to "get the car running" For the course of 6 months we called once every two weeks and were told it'll be two weeks before the turbo arrived. Again they did this every two weeks over the course of 6 months everytime we called. When the turbo FINALLY arrived it was january 2023, we went in and they stated it would now cost us $9000 to get it running because more work needed done. We told them at this point the car is totalled and had they told us this before hand we wouldve just totalled the car and not lost the $4700 we had to pull from our 401k. We asked for a refund since they did not perform any work on the vehicle and had increased the price by double. They stated okay but they would need to get in contact with their manager, ********************* before. They then stated it would cost us an extra $250 to restock the turbo or we could take it and they can refund us the rest of what we were owed. *** reached out to the shop multiple times from january-september 2023 trying to get into contact with the manager and each time I've called the shop they tell me they would "have the manager reach out on monday" this went on from january 2023- august 2023. I contacted another shop ********************* owns in ********** to finally get in touch with him on tuesday august 29th, after stating the issue of the missing $4500 he stated he knew nothing about our case, and that he couldnt control what his employees didnt tell him. He then contradicted himself after he stated he didn't know anything about it our case by saying the people involved with our incident no longer work there, but I saw the mechanic we were trying to work with in the shop, so that is false. He stated he would get back to us. It has now been 10 days and no response. They stole $4500 from us causing emotion and financial stress for a service they never performed and an unexpected upcharge.