Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let me first say this! This has been the absolute worst restaurant experience I have ever had! The associates at Cajun Market and cafe are Trash, racist and doesnt care about the well being of customers. Today October 7th, 2022, I went by to pick up dinner for my family and only to get back home with the wrong food! I called the store to let them know about the issue and was given the option to bring back the food to get the correct item. Fine! That wasnt a problem. I complied and took back the food for the correct order. When I handed back the shrimp tacos the guy said you can keep both and an ugly sarcastic tone. On my way out the store I slipped and twisted my ankle, back and fell. NONE, when I say none, None of the associated there took the chance to assist me Or to ensure I wasnt hurt. Once I got myself together enough to Lean against the door for support, I stood there for a moment and could not walk. One of the abnoxious customers came up to me laughing asking sarcastically if I was ok None of the associates at Cajun market came to help me or to find out if I needed medical attention. Instead I sat at the door and cried in pain. After a few minutes I hopped to my car and called the store to get the managers or corporate information. There was no sense of urgency, no compassion from the associates working there. They were not concerned that I may have possibly broken my ankle in their store. Completely inconsiderate employees who is going to cause ************ its name. ****** at this location is absolutely terrible along with the other associates in the shift who and dealt with me in the most inhumane way I had ever encountered. The last conversation with him after asking for the manager on duty was sorry maam we cant help you and he disconnected the call on me. I called back and one of the staff placed me on hold and eventually hung up on me. I will never support This business and will make sure I file a formal complaint. It will not end here!

  Business Response

  Date: 11/01/2022

  It would be our pleasure to respond to the above complaint.
  First, you should know that the complainant has never provided us with any written or other documented details of her alleged injuries, including a doctor's report or copies of any expenses she may have incurred.
  Because of this we chose to not react to her emotional verbal and written criticisms and accusations until she provided us with verifiable documentation of an injury. Before, myself, as the owner could respond, I was out of town when the incident occurred, she immediately escalated the matter publicly by posting a nasty message about our establishment and staff on ****** making several disparaging remarks. However, rather than escalate the matter we did not respond to her criticisms in writing, and despite her accusation of not being contacted, one of our managers did in fact reach out to her by phone the very evening of the incident and spoke to her and her mother.
  Rather than responding in an emotional manner, as I am doing in this communication, we elected to remain professional regarding the matter which meant we wanted to gather the facts from those that were there at the time, and to closely evaluate the video footage of the incident since we have several cameras positioned both on the interior and exterior of our building that record 24 hours a day.
  My wife and l, the owners, as stated were both out of pocket and did not have a chance to review the video until we returned. By that time, she had already publicly posted her allegations and her version of the matter publicly with her disparaging remarks about our staff and our business, omitting material facts of what totally transpired which are clearly demonstrated in the video recording.
  In subsequent public posts to our ******** page, she recently insinuated that our lack of a response has been racially motivated. Nothing could be further from the truth, as any of our customers, Black, Hispanic, Asian, Caucasian or otherwise would be the first to attest to. Additionally, over 50% of our employees are nonCaucasian and would all tell you they are treated like family. All our customers, no matter what race, creed or orientation are all well appreciated and treated with respect, You can probably review our ratings and comments that we get and see that for yourself from members of every different race.
  ---continued-
  BBB, page 2.
  Regarding the facts, the complainant should know that after reviewing videos from all angles inside and outside our building, her version of the facts is somewhat skewed, and as stated she leaves out some very pertinent details. That doesn't surprise us and likely yourself as most people have their own version when something like this happens. And that is why we rely on the video evidence rather than an individual's version, including our own staff, regarding what transpired. To state the facts correctly and based on actual video footage here is what did transpire. Her initial food order that she placed for takeout was incorrect when she first came in. Later she called to tell,us her order was incorrect, our staff told her if she came back, we would correct it, which we did. While she may think say so, no one treated her rudely when she returned, and she was even offered to keep the original order "on the house." My guess is that she was likely frustrated that she had to return and was in a rush.
  Upon exiting our facility, and near our front door, what the video does demonstrate is that she tripped, and it would appear over her own missteps. She did not slip or fall to the floor. The video clearly documents her stumbling forward and catching herself on the front door of our store entrance. I have had that happen at home and elsewhere, especially when wearing sandals or similar footwear. A big difference between tripping over one's own feet and slipping and falling to the floor.
  In her messages, verbal and written alike, she states and accuses our staff of not caring or assisting her and, in fact, stating our staff Ulaughed at her." That is factually not correct as we have observed in the videos. The video shows both of our counter staff members were at the opposite end of the serving counter when she stumbled and did not realize that anything had happened.
  However, while our staff did not see her stumble, two individuals that were seated in our establishment did see it and both got up to help. The video clearly shows her refusing their assistance, and she seemed to be more embarrassed than physically injured. In fact, the person she accuses of laughing at her was not one of our staff members, but rather a Grub Hub driver that was seated near our front door and was in the building to pick up a takeout order. He is the one she is accusing of laughing at her. Again, it was not one of our staff members.
  To make matters worse, after sitting on the outside of our building momentarily, perhaps to catch her breath, what she omits in her complaint, is the video clearly shows her walking perfectly normal (not "hopping") back to the front door, opening it, and throwing her food at the gentleman that offered to help her which ended up scattered all over the floor near the entrance. This created a hazardous condition on our floor which could have put other customers in danger of slipping and falling, and perhaps injuring themselves before our staff had a chance to clean it up. You will note nowhere in her complaint to us or to you, or in her public posts does she mention this fact. When we contacted local law enforcement, they indicated that we could file a civile trespass complaint for her behavior for endangerment to others by her actions. We have not done so and have elected to just let the matter go and won't pursue that course unless the claimant wants to pursue the issue further.
  Additionally, in her complaint to you she states, "after a few minutes I hopped to my car." It will probably come as a surprise to her, but our exterior cameras clearly show her walking perfectly normal back to her car and she clearly was not "hopping" as she states, nor does it show her body showing any other impairments
  Regarding the other portion of her complaint that no one in management talked to her. That is incorrect also. As mentioned, our operations Manager who manages the store in our absence did speak with her on the phone that very evening. However, the complainant was verbally abusive and highly emotional, as she was to our counter staff employee when she called back. She complained that the employee, who is a high school student, was rude when she called our establishment to complain. From our interviewing him, he simply told her that he would was not able to and did not have the authority to discuss the matter as an employee and would refer her complaint and phone number to a store manager which he did. Obviously, that did not satisfy her anger.
  ---continued---
  BBB, page 3.
  We are very sorry that the claimant tripped on her own accord, and obviously regret that this incident happened as any good business owner would. We do not take accusations such as this lightly, and care very much for the wellbeing of each one of our customers as well as our own reputation which is sterling. In today's litigious and highly charged political environment we understand the nature of the complaint. But as the video clearly demonstrates, while our staff did not see her trip, two patrons did, and both got up to see if she needed any assistance. And again, perhaps because of embarrassment or pride, she refused their assistance and told them she was fine, she just needed to t'catch her breath."
  We certainly wish her nothing but the best, and apologize if she feels her dignity was impugned by one of the non-staff members in our building.
  However, as stated based on video evidence and the statements of those that were present at the time there were no intended actions on anyone's part that we can tell from the video, especially our employees that were meant to disparage or not have concern for the complainant. I believe we even offered to refund her order when our operations manager spoke with her on the phone.
  Anyone who views the video will most likely come to the same conclusion we ultimately reached regarding how we decided to handle this matter.
  Since she ended her complaint with t'it will not end here," we appreciate your kind offer to serve as an arbitrator, however we are well suited to defend ourselves against her allegations since we have the video, and we retain highly competent legal counsel for situations like this. Should the claimant elect to take the matter to a higher level, which is clearly her choice, we believe anyone that reviews the video would agree, the outcome would likely not be what she would be expecting. We would simply turn the matter over to our law firm to handle. And I'm all but certain they would advise us to file the civil trespass complaint against her as well for returning to the store, opening the door and throwing her food at the person who tried to help her and endangering the safety others.
  To be clear, we have nothing against the claimant, and very sorry she had this experience. And, if she believes our staff was uncaring, which the video does not demonstrate, we apologize that she feels this way. She has a right to her understanding to believe her version of what transpired. But one of the advantages of having video recording technology is it does have the ability to document exactly what transpired and verify the facts.
  She is still welcome at our place of business, and we would even offer her a complimentary order or gift certificates if it made her feel better. And I would certainly welcome visiting with her personally to help bring the matter to a close.

  
  Sincerely,
   
  Owner
  The Cajun Market & Caf
  Cc: *****, **** & *******, Attorneys at Law
  

  
  

  Customer Answer

  Date: 11/01/2022

  Complaint: 18185264
  
  I am rejecting this response because:
  
  Regards,

   

  These people are complete LIARS. They claimed I have never sent hospital statements that I was injured and that is a LIE! I have texted called and even went as far as calling the store to talk to the owner or Their daughter ***** and No one has responded! I most certainly slipped on a spill on their floor and hurt my bike, knee and back! If that wasnt the case why would I be going to chiropractor sessions. You people are complete Trash! Theyre statement doesnt add up and still no accountability taken on their part! ************* situation. Keep your flimsy gift certificate and disgusting washed up good you claim to be Cajun ********* style! Garbage. You people may not get it from me but ONE day youll pay. And to **** *** and ***** dont you worry. You ll get what you deserve. 
  
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