ComplaintsforCollege Station Nissan

• Initial Complaint

  05/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Traded in a car on March 20th and after months of dealing with the dealer they have not paid off the vehicle, which has left me liable to making two additional payments to avoid negative credit reporting and late fees. They have assured me that they have paid it off multiple times, but that has not happened. Working with their team has not resulted in a resolution.

  

  Business response

  05/28/2023

  Sorry for the delay. We have spoken to the customer in length over this matter and are still working with the banks that had the trade financed. We were given the lien holder and sent check to the bank. The bank then did not process the check which we found out was the wrong address we were given. We then sent new check to address given and it was return. We then sent the 3rd check to payoff said trade and the bank cashed the check but had sold customers loan to what we were told was a sister bank and they were working out the details between the banks. The customer was sitting in the business office with the manager and heard that the real problem was the banks and agreed with **. I believe the customer does deserve the Refund from the bank for not processing in a timely manor. We are still paying the contracted payoff which now that the bank has cashed the check they will have to refund the difference to the customer. We would like to stay involved to help the customer as we have been doing since the customer purchased the new vehicle for us. Please have them stay in contact with ****** as this gets resolved. I will have him reach out the them once Memorial Day is over for sure.

• Initial Complaint

  05/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2023 Nissan Sentra, but I an not satisfied with the purchase because the car makes a noise when its the stop sign, and has difficulty accelerating. Also, I believe it may have a transmission issue, because as I was accelerating from 60 trying to go to 70 miles per hour, it started to stall, then suddenly it pulled and went quickly to 70, and I felt I lost control of the vehicle then the steering wheel started to shake. Because of this incident I am afraid and would like ************** to refund me, but they have refused. I put down **** on this vehicle, and would like my down payment refunded as well.

  

  Business response

  05/22/2023

  Good morning,

  We would be happy to look at thios customers Sentra. In the event we can't fix the problem we would be happy to try to trade him out of his Sentra. Unfortunately we are the dealer and not the manufacture but I will get everybody involed to take care of the customer. We strive to make our customers happy.

• Initial Complaint

  12/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  When I bought my truck from College Station Nissan back in October, I found they actually listed the truck higher on the contract than it was listed for. pushed me to finance the truck, even though I really just wanted to pay the difference. I also saw they added a $5000. warranty plan to the contract, without even asking me if I wanted this. I cancelled that plan with Apex, the warranty provider. After several weeks I contacted Apex to see why I haven't received the check yet. I was told College Station Nissan had to issue the check. I talked to *************************************** and he told me he would call me or email me when the check was ready. This was last Thursday. Since then, nothing and no explanation as to why this takes so long to do. I can't even reach anyone by phone. Apparently, I can only conclude they are trying to avoid this. If they would have given me my $4,803.71 check, I would not even had to go this route. Thought it was worth and try and if not then I will have to pursue legal action.

  Customer response

  12/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  05/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was told I had to pay ***** to get my car back and they gave me no temporary plates or anything so Im riding around illegal

  

  Business response

  05/26/2022

  ************************* came to purchase a vehicle on 04/29/2022 from College Station Nissan and was met by *****************. He proceeded to get a payoff on her 2014 **** Explorer she showed him a payoff of ******* Both parties agreed on a deal and she purchased the 2019 ******* sonata. When College Station Nissan went to pay off the loan for ******s trade in we found out that she had refinanced the loan with another company and consolidated ******* into the new loan making the payoff now ***** an amount that was not agreed upon at the time of sale. ****** knew that she had refinanced her trade in and gave us fraudulent information. We gave ****** two options she could pay the ******* for the amount she still owed on her trade in or she could pay us ******* for the repairs done to her trade in and the taxed we would be charged back from the county because we already had titled the vehicle. She chose to pay the ******* instead of the *******. We returned her vehicle to her and informed her she would have to purchase new plates because her old plates had been disposed of due to privacy. 

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