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Business Profile

Apartments

The Cottages Of College Station

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay ~$830 a month to live at the Cottages of College Station. They have refused to fix my dryer for over a year. It was initially spotty (it took 4 cycles for a standard load), so I simply put in maintenance requests without strongly following them through. This created a bit of a grey area where it could be argued that it *********** forward to a few months ago, it produces zero heat, leaving me with no way to dry my clothing. I have had to use a laundromat during this time, which was a large inconvenience and cost me ~$800 of my own money. Note: I have been contacting them repeatedly, and as a house, we've easily put in over 10 requests dating back almost a year.I read the lease and found about 10 other things that weren't honored, but I'm reserving this as "ammo" for a future argument. I am also in contact with a close family friend who is a partner at a contract firm. Please advise me on how to proceed. I'm 22 and trying to graduate; I don't have time to fight a legal battle, but I need this money back as I hadn't budgeted paying for both a dryer that doesn't work and one that does.

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon, the compliant is with The Cottages at College Station. Our daughter has lived there for a month, and the day we moved her in the apartment wasn't cleaned nor, any other repairs were completed from the previous tenants that moved out. In our daughter's bedroom and closet the previous tenant had a cat, and the closet and room smell like cat urine. The Cottages at College Station supposedly had the carpet in the bedroom and closet cleaned, it still smells like urine. We have spent money on air fresheners, that work for a short period of time. We have also, tried to contact the office, we have left messages, and no one returns ours calls. I stopped by this morning and spoke with the Office Staff, to have them walk the unit with me, and they ignored that request. They took my information down to have the property manager or owner contact for the 3rd time in a week. We would like to get this problem resolved and or get out of the lease due to horrible living conditions. Our daughter is also allergic to cats, and is stopped up, and breaking out. She can't live at the apartment in those conditions,

  • Initial Complaint

    Date:09/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Proof of private renters insurance has been provided and complex continues to charge for their provided renters insurance which i opted out of. The complex does not answer their phones so my son has to go to the office each time i need to deal with this and physically talk to them. Nothing has been resolved.

  • Initial Complaint

    Date:10/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/24/2022 I received a final bill that was incorrect. I followed the instructions to dispute the bill four days later on 8/28/2022. I have not gotten a reply to the dispute. I have sent several follow up emails as well as many phone calls and left multiple messages all of which have gone unanswered.

  • Initial Complaint

    Date:09/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son was a resident at the Cottages during the 2021-22 school year. We did not renew his lease for the 2022-23 school year. On August 24, we received a Financial Move-out Statement indicating that we owed $430.00 for "Replace Appliance", "Trash Out", and "Carpet Replacement". The document stated that we may dispute the charge within 30 days of the receipt of the statement and that "Disputes must be in writing via email" and submitted to a specific email address.On August 25, my son sent an email to the required email address and requested pictures of the damage along with the details associated with the charges. On September 19, I emailed the specified address to let them know that we were disputing the charges and also to request documentation related to the charges. On September 23, we received a "First Pre-Collection Notice" that stated that the time for disputing charges had passed and the $430.00 is due within 14 days. Payment questions were to be sent via email to ****************, the business administrator. I emailed her on September 23 and notified her that both my son and I had requested information related to the charges and had not received anything.One of my son's friends renewed his lease and wasn't assessed any charges. At the time that initial letter was sent out by the property, no appliances had been replaced. After reading several recent online reviews of The Cottages, it seems that the property's method of operation is to waive deposits and other fees upfront, only to collect at the end of the lease. In addition, several of these recent reviewers have had no return contact from the property after the former tenants send emails to, make phone calls to, or attempt to speak with a representative at the property.

The Cottages Of College Station is NOT a BBB Accredited Business.

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