Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Global Realty Group (GRG) to be my Property Manager in January 2023. When I hired them, I also brought with them an existing tenant. The Company merely took over collections of the rent and charged a monthly 10% fee. Fee was based on 10% of $2100.00 paid by the tenant. The tenant vacated the property on April 30. I trusted GRG to ethically handle the marketing of my property in search of a new tenant. I advised them to advertise the property at $2200 for 1 week and make adjustments if necessary. On May 27th, I gave termination notice to GRG's owner, ***************************, after the Company poorly handled the marketing of my home. They failed to advertise the home until 37 days after we were informed it was going to be vacant, losing valuable time and causing me financial loss. Despite numerous calls and emails from me letting them know the listing was incorrectly listed as "not accepting pets" when dogs were actually accepted, and the listing was not visible on Zillow due to an error on GRG's software, they ignored my pleas to make these corrections in a timely manner and did not do so until May 20th, 50 days after we were notified about the unit becoming vacant. The language in the contract asks for 30 days notice and affiliated fees if there is a tenant in the home. My home was vacant when I gave notice. GRG removed all advertising of my home on 5/31/23 and did absolutely nothing to find a new tenant during the 30 day notice period, but is demanding fees for ***** Since the home was vacant when I gave notice, their language in GRG's contract does not stipulate that fees are owed during the notice period if there is a vacancy. I paid fees for the month of **** even though it was vacant since the contract stated so, but the contract does not state fees are owed for a vacant unit during the notice period. ********************** is now threatening me in writing with filing false collection claims based on language that does not exist in his contract. I have asked ********************** to explain to me where it states that monies are owed for **** and he has failed to properly respond to my request In addition, ********************** is demanding fees not based on what the home was leased for by the previous tenant for $2100, but on the $2200 rate I had asked him to temporarily advertise it for. That also goes against the language stipulated in his contract. I have paid **********************/GRG the fees for **** even through the unit was vacant. I do not owe any additional monies. I am filing this claim against GRG and ************************** for:1) Threats of creating fraudulent collections claims to coerce me into paying him additional monies 2) Willful negligence in knowingly refusing to correctly market my property but profit from willful negligence by collecting fees during this time.3) Exaggerating fees owed that are not referenced in the contract. Please see paragraphs 11 and 12 in attached contract.

  Business Response

  Date: 07/09/2023

  RE:  BBB Complaint #********
  
  The ******** signed their Residential and ******************* Agreement on December 2, 2022.
  
  The Commencement Date was January 1, 2023 and the Expiration Date is December 31, 2024.
  
  The ******** forward a 30 Day notice to terminate their Management Agreement to our office.
  
  In accordance with the *** (Para 3C) the only one who is allowed to Terminate the agreement early is the Broker.
  
  We allowed the ******** to Terminate their Agreement with our office earlier than the Expiration Date and we were asking for fees that were fair to all parties with all the work our staff did for the ********.
  
  I will be closing ******** record and we do not want any additional fees and we will not take any other actions after this complaint is closed out.
  
  But I do want to answer the questions in the complaint.
  
  We did not merely collect rent for the ********. 
  
  a.  Our Field Rep did an Initial Move-In Report (January 30, 2023)
  b.  Our Field Rep did a Move-Out Report (May 2, 2023)
  c.  We Scheduled Initial Pictures of the ******** Home (May 5, 2023)
  d.  The ******** requested that we coordinate Home Warranty Items with the builder (Email Dated March 30, 2023)
  e.  We Scheduled Repairs for the ******** also when the house was vacant (Carpet/Landscaping)
  f.   Online Portal access 24 hours for the Owners/Residents
  
  Marketing
  
  a.  ***************** was briefed that we don't market homes until they are vacant.
  b.  With the ******** home we had to schedule Professional Pictures of their home and they were scheduled for May 5, 2023.
  c.  We couldn't schedule beforehand, because we had to do a Move-Out Report that was accomplished (May 2, 2023)
  d.  The ******** home went live on the local MLS May 7, 2023.
  e.  On April 1, 2023 **************** was sent an email stating "It is best to Market her home when it is vacant".
  

  Zillow
  
  a.  We don't have a software problem at GRG.
  b.  ***************** emailed stating that ****** didn't have the correct mapping.
  c.  ***************** home is an area that Zillow and the Local MLS didn't have the correct Mapping.
  d.  We contacted the local MLS on May 18, 2022 and the Mapping was corrected with small dogs on May 23, 2023 (See Attachment)
  
  Pricing
  
  a.  ***************** was briefed that her initial pricing was aggressive and she admitted that her pricing was aggressive and see what happens in an email that she forward to our office.
  b.  ***************** forward an email on May 18, 2023 (See Attachment) on the same date we answer all their questions on the same date.
  c.  In the email that we forward back to the ******** we gave them our recommendation for pricing.
  
  We take great pride in providing the ************ to our Owners and Residents.
  
  Please let me know if this Complaint will remain active or closed.
  
  Please acknowledge receipt of this email.
  
  Have a great day!!!
  
  *********************

  Global Realty Group

  Broker/Owner