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Business Profile

Online Retailer

Novadab

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Alma M.

    Date: 02/21/2023

    I ordered an item in early November 2022. When I didn't receive the item, I inquired and was told the item I ordered was out of stock and was instructed to send the *** for a new item. I chose another item and sent the ***# and description. After not hearing back, I inquired again and was told that I hadn't sent the replacement information. I literally copied and pasted the replacement information in the response back and waited. I heard nothing and inquired again and was told AGAIN the information wasn't received! I told CS to scroll through the body of the email because the replacement information was in the email. I was told a few weeks later that the email was reviewed and the replacement info wasn't there which was TOTALLY not true!! I again sent the replacement order and received a confirmation email that the replacement order was placed in December.I reached out in mid-December inquiring the shipment status and was told that the order was in process. At this point I was done and just wanted a refund. I called and emailed stating that I wanted a refund, not a store credit, and received and email stating I would receive a refund. I have yet to receive my refund. I have emailed AND spoke to customer and still have received nothing. The refund is only for $28 dollars!!! **************** is absolutely HORRIBLE and they LIE!!

    Alma M.

    Date: 03/02/2023

    Spoke to Novadab CS on 3/1/23 because I still have not received my refund. According to them, because I paid for the order through AfterPay, that the refund went to them. I check my AfterPay account regularly, and if this was the case, I would have received the manual refund on 2/14 based on the email received from Novadab. I was told on 3/1 that my refund would hit my AfterPay in 24hrs. I just checked my account and the refund is not there! I will take the loss for the $28, but just want to put in writing how unprofessional and shady Novadab is!

Novadab is NOT a BBB Accredited Business.

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