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Business Profile

Vending Machines

Canteen Vending Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vending Machines.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12-9-2022 I purchased a single snack from the Canteen vending machine located at *********** and was charged for two snacks. Order ID: ************************************ I called the ******** ***************** customer support line because that was recommended by Canteen as the best way to quickly reach customers service. I left two messages that day, a message the next, and another on December 12th. Never head form anyone. I found the Canteen 800 number in *** and called - they answered their phone and said I needed to call the Canteen ****** location to rectify my issue. They gave the number and I left message with specific details about my issue and my contact information on *****, *****, *****, *****, and *****. On or about ***** ********************* from Canteen called and left me a VM. I've never been able to reach anyone at this company other than this single time when ***** left the message to address this issue of overcharging me for items. Extremely frustrated over how difficult it is to contact anyone at this firm to receive a remedy when they overcharge their customers. This is unethical business practices and I'm sure there are others with similar negative experiences.

Canteen Vending Inc is NOT a BBB Accredited Business.

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