We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

G6 Hospitality LLC (Corporate)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

This profile includes complaints for G6 Hospitality LLC (Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

G6 Hospitality LLC (Corporate) has 232 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 574 total complaints in the last 3 years.
    • 193 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I checked into the hotel multiple times and all times cockroaches and other bugs were in the room and crawled on me whilst i slept

      Business Response

      Date: 09/26/2023

      Dear ******, 

      I appreciate you contacting us regarding your experience at our Motel 6 property in ***********, **.

      First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location, and the appropriate measures will be taken.

      You are a valued guest, and we hope that you will consider this an isolated incident. At this time, a refund of $18.48 has been issued back to your card and should appear in your account within the next 5 business days. 

      Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.

      If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week.

      Please refer to reference #GRNLFKL6.

      Sincerely, 

      Customer Care

    • Initial Complaint

      Date:09/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a reservation via the Motel 6 website in June 2022 for the dates of September 8th-29th.The cost of the reservation was $1610.00.Upon arrival I was informed the cost was 2170.00?Moreover, I was informed that there was a 21 day stay limit.I immediately asked for the manager due to multiple discrepancies.The manager confirmed the rate as well as the 21 day stay limit.No, I did not have official proof of my reservation outside of the code, and I did check the code all summer as well as that morning, and the cost always showed $1610, but upon arrival my reservation was not found and the cost was $2170?I informed the manager that I wanted to see written policy regarding the 21 day stay and he admitted (1) they did not have a copy and that (2) it did not exist; Motel 6 was "working on this?"I informed the manager that the website allows for a 28 day booking, he nodded acknowlegdement of this, yet still stood by the "verbal" 21 day stay, which to me is unprofessional and unaccommodating.The website allows a 28 day stay booking, I booked 22 days, and yet they enforced a 21 day stay without a written policy?This totally ruined all of my plans and set me back in terms of organizing my stay in *******/San Mateo!I simply stayed for the weekend and paid $304 for the weekend.My View: If you enforce a policy you MUST have written evidence, otherwise a business can say anything to anyone, and that opens the door to turning back people on grounds of Race, ***, and Religion.Motel 6 owes me an apology and they owe the public a written policy.

      Business Response

      Date: 10/26/2023

      Hello *************************,

      I appreciate you contacting us regarding your experience at our Motel 6 property *******, **. 

      First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations of you as a customer with our location and the appropriate measures will be taken.  

      Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns and looks forward to providing your future lodging needs.  

      If you have any questions, please do not hesitate to call ** on **************. If calling from outside *****************, the number is **************. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to report number #GR3UTJDA.   

      Thanks,
      ************** 
      Customer Care

    • Initial Complaint

      Date:08/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I stayed here from 08/08/23 until 08/13/23 the room seemed ok until 08/09/23 when I went to shower and noticed I had bites on my torso, arm, neck and face, I then found bugs in the room, took photos and video of the insects as well as caught a live insect that I later learned was a bedbug in a plastic water cup and went to the front desk asking to be moved or refunded so that I could go to another hotel. The front desk lady told me to throw it in the trash and refused to refund or move me.This issue went on during the duration of the stay, housekeeping was not cleaning the room except once during the stay, I had to place trash and dirty linens in the hall, clean the room myself and ask for fresh linens at the front desk. During this stay after repeatedly asking for refund or to be moved and being told no, I contacted Expedia who deferred me back to the property. On check out I provided photos to another front desk person told him the amount of times I had been asking for help and he said the manager will contact me in a couple of hours. No one reached out, I called Expedia again and was again deferred to the property. I contacted corporate customer service who escalated the call, sent emails of the pics to them and was told they have to wait for the property to contact them back. As of 08/29/23 escalations issued a partial refund of 2 nights stay, I would like the remaining balance of the refund

      Business Response

      Date: 08/31/2023

      Hello *******************************,

      Thank you for your email.  I would like to personally apologize for the inconvenience you experienced.  This is not our standard, and I would like to thank you for bringing this matter to our attention

       Please contact property management at the Motel 6 property with any additional compensation request, they can be reached at **************.

       Please be assured, we take guest concerns very seriously and will take the necessary steps to improve service and provide our guests with the best possible experience.

      If you have any questions, please do not hesitate to call us on **************. If calling from outside *****************, the number is **************. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to report number #GRPPYTY7.   

      Thanks,
      ************** 
      Customer Care

      Customer Answer

      Date: 09/02/2023

      As per suggestion of the business I reached out to the number provided, the person who I spoke with said there is no manager there, he also said he would take a message for the manager to call me back as of right now there has been no call back from the property.

      This is unacceptable 

      Customer Answer

      Date: 09/06/2023

      I am rejecting this response because:   

      As per suggestion of the business I reached out to the number provided, the person who I spoke with said there is no manager there, he also said he would take a message for the manager to call me back as of right now there has been no call back from the property.

      This is unacceptable

      Business Response

      Date: 09/06/2023

      Hello *******************************,

      Thank you for your response.  I would like to personally apologize for the inconvenience you experienced.  This is not our standard, and I would like to thank you for bringing this matter to our attention.

      Any additional compensation is at the sole discretion of the property management so please contact them via email ***********************.

      Thanks,
      ************** 
      Customer Care

      Customer Answer

      Date: 09/08/2023

      I am rejecting this response because:   I am rejecting this response because:   

      As per suggestion of the business I reached out to the number provided, the person who I spoke with said there is no manager there, he also said he would take a message for the manager to call me back as of right now there has been no call back from the property.

      This is unacceptable

      Business Response

      Date: 09/09/2023

      Hello *******************************,

      At this time, only property management can provide any additional compensation.

      Thanks,
      Customer Care

      Customer Answer

      Date: 09/09/2023

      I am rejecting this response because:   The property management has had every opportunity to return my calls and refuses to do so, which brings me to ask, why is the property not responding to this complaint let alone attempting to resolve this situation?

       

    • Initial Complaint

      Date:08/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 30th, 2023 I arrived with a few friends at the premise. I payed 300$ for a two bed room for one night. The man mentioned the amount of people in my group (6), and I replied that only 4 people will be staying as the other two were staying elsewhere. He was content with this answer and let me go. A short while later (about an hour), we noticed some cigarettes ***** on to the mattress. When I went to the front desk to notify, I was quickly bombarded with accusations and harassment. The man was yelling and raising his voice about several topics which I will list. -Having more than 4 people in the room -"Waiting" before complaining - Accused destruction of the room -Intentionally ignoring his instructions and rules -Threating me by calling the police The man was cursing, yelling, berating me, harassing me, and embarrassing me in front of other guests and my friends. At one point he hit the plastic dividing us and the counter top. I begged him to give me a number I can call, a refund, or anything so I can leave. In a twisted glee he said no refunds. At nearly an hour he agreed to give me another room. He entered the room as we were transitioning. Again he rose his voice, this time about the "Mess" we created for having 6 people instead of 4. At this point I realized that I did not feel safe, there was no counter or divider separating us. I was scared and I needed to think of the other people in my group. We left the room, dropped the key off, and drove away. About two weeks after the incident, Motel 6 responded by offering a partial refund of 113$. All further communication with Motel 6 was promptly ignored. I tried to contact them with other methods but everything failed. When looking this location on ****** maps, the reviews are filled with similar experiences to mine. This is a known issue which Motel 6 refuses to solve.A full refund is in order. I received no value from going there and wish I never did.

      Business Response

      Date: 08/31/2023

      Hello ***********************,

      Thank you for your email.  I would like to personally apologize for the inconvenience you experienced.  This is not our standard, and I would like to thank you for bringing this matter to our attention

       Please contact property management at the Motel 6 property with any additional compensation request, they can be reached at **************.

       Please be assured, we take guest concerns very seriously and will take the necessary steps to improve service and provide our guests with the best possible experience.

      If you have any questions, please do not hesitate to call us on **************. If calling from outside *****************, the number is **************. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to report number #GR5CDNCS.   

      Thanks,
      ************** 
      Customer Care

    • Initial Complaint

      Date:08/30/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business to my knowledge is running without a license for the last 4 months

      Business Response

      Date: 08/30/2023

      Hello *******************************,

      I appreciate you contacting us regarding your experience at our Motel 6 property. 

      First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations of you as a customer with our location and the appropriate measures will be taken.  

      Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns and looks forward to providing your future lodging needs.  

      If you have any questions, please do not hesitate to call us on **************. If calling from outside *****************, the number is **************. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to report number #GRVJNC7X.    

      Thanks,
      ************** 
      Customer Care

    • Initial Complaint

      Date:08/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reported illness from dirty air conditioning unit as well as bites from bed bugs. Emailed corporate and messaged the location in ******** with no response from either. Ignoring the problem is only causing more issues for new guests.

      Business Response

      Date: 08/26/2023

      Hello *********************,

      I want to thank you for contacting ************* and letting me know about your unfortunate experience at our Motel 6 in ****, **. Please accept our sincerest apologies that your stay was less than satisfactory. 
       
      Motel 6 takes reports of bedbugs very seriously. Your report has been forwarded to the appropriate department and you will receive a response back within the next 2 days
       
      If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week? 
       
      Please refer to report number # GRXW7LC4.

      Thanks,
      ************** 
      *************

      Customer Answer

      Date: 09/01/2023

      I am rejecting this response because:   I never received a call from Corp as indicated in their original response. 

      Business Response

      Date: 09/02/2023

      Hello *********************,

      Thank you for your email.  I would like to personally apologize for the inconvenience you experienced.  This is not our standard, and I would like to thank you for bringing this matter to our attention

      You are a valued guest, and we hope that you will consider this an isolated incident. At this time, a refund of $135.07 has been issued back to your card, and should appear in your account within the next 5 business days. 

       Please be assured, we take guest concerns very seriously and will take the necessary steps to improve service and provide our guests with the best possible experience.

      Thanks,
      ************** 
      Customer Care

      Customer Answer

      Date: 09/02/2023

      I am rejecting this response because:   I was told my the manager at the specific location that the small, one night refund, would not affect my outcome and dealings through bbb. This obviously was either a lie or a lazy response from corporate. Bed bugs and sickness from unclean conditions should not result in 50% off. Think about it, if someone offered you half off because of bugs and unclean conditions would you stay in a place and think, wow, a great deal, 50% off!? 

    • Initial Complaint

      Date:08/25/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I stayed at motel 6 on Friday august 10 2023 they make me pay an additional $50 deposit for my 2 cats when they advertise pets stay free and I stay there very frequent 2-3 a week well this last time I didn't get my deposit back they claim the room smelled like cats when they found no f**** or urine and they had to strip the room down which they do anyways the staff there is very unprofessional very rude treat us like s*** and like we r a inconvenience.It ain't right that they charge me a deposit it's advertised pets stay for free. I feel it's discrimination I would like my $50 deposit back and to be compensated for at least a night and for this not to happen anymore

      Business Response

      Date: 08/28/2023

      Dear ********, 

      I appreciate you contacting us regarding your experience at our Motel 6 property in *****, **.

      First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location, and the appropriate measures will be taken.

      Property management has agreed to refund your $50.00 deposit. Please speak with them directly at **************.

      Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.

      If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week.

      Please refer to reference #GRLGCC7E.

      Sincerely, 

      Customer Care

       

    • Initial Complaint

      Date:08/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had checked into a room in this hotel and it was filled with cockroaches and they refused to give me a refund even though we did not stay in the room it was from August 9 to August 10. We were in the room for about 10 minutes before we left And the employees in the office did nothing to help. The room cost $84.29 charged to a card.

      Business Response

      Date: 08/25/2023

      Hello *****************************,

      I appreciate you contacting us regarding your experience at our Motel 6 property in **************, **.
       
       
      First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location and the appropriate measures will be taken. 

      You are a valued guest, and we hope that you will consider this an isolated incident. At this time, a refund of $84.29 USD has been issued back to your  card, and should appear in your account within the next 5 business days. 

       
      Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.  
       
      If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************.  ********** is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace ID# ********.

      Thanks,
      ************** 
      Customer Care

      Customer Answer

      Date: 09/03/2023

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:08/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Myself and my sister and my daughter stayed there on August 4. We were there for a competition. When we got into the room, it reeked of cigarette smoke and my daughter is extremely asthmatic so this was concerning. The smoke detector was disconnected probably because people were smoking inside. When I tried to complain about it, I was told there was nothing they could do because they were booked, and if I would like I could find another hotel. There were also holes in our blankets. The next day we came back from being gone all day and the room smelled like someone came in and defeated all over! I could tell the trash had been taken out so I can only assume the maid used the restroom!!! Our shower also smelled of mildew! Again I complained! Our neighbors were always drunk and fighting! The only thing holding the adjoining room door s*** was the mini fridge! We actually left our stay early! I have complained to the hotel but the manager will not get on the phone! I have emailed numerous times. I have spoken to the corporate office! Nothing done! I want all or at last half of my money back! Nobody seems to care about our safety or my daughters health and dealing with all of those smells! Especially mildew and cigarette!!! Then insulted me by refunding me $14!!! For what? They wont even tell me that.

      Business Response

      Date: 08/24/2023

      Dear ********, 

      I appreciate you contacting us regarding your experience at our Motel 6 property in *********, **.

      First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location and the appropriate measures will be taken. 

      You are a valued guest and we hope that you will consider this an isolated incident. Please accept the check refund for $66.14 which will be mailed to the address provided below and arrive within the next 14 business days and will arrive in an envelope from G6 Hospitality.

      *********************************************************************************
      **

      Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns and looks forward to providing your future lodging needs. 

      If you have any questions, please do not hesitate to call us at **************. If calling from outside *****************, the number is **************. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to reference number GRXNWPYQ.

      Regards,
      Customer Care

    • Initial Complaint

      Date:08/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern,I have been informing the staff here at Motel 6/Studio 6 located at ***************************************************; that my AC unit is broken, leaking water onto exposed wires and making puddles of water on the floor nightly, which drips down into my lower neighbor's unit who have also complained about water in their walls. There has been mold painted over and visibly exposed on the bathroom ceiling and around the room. There's a ***** infestation at this property as well. I asked months ago for my room to be changed, I have been documenting with photos and have asked for these things to be fixed repeatedly. You are now being informed of the living conditions of this location. Photos and videos are attached. i have been a guest and these issues have been ongoing since september 20th of last year (9/20/2023)

      Business Response

      Date: 08/21/2023

      Dear ***********************, 
       
      I want to thank you for contacting ************* and letting me know about your unfortunate experience at our Motel 6. Please accept our sincerest apologies that your stay was less than satisfactory.
       
      Motel 6 takes reports of multiple service issues very seriously. Your report has been forwarded to the appropriate department and you will receive a response back within the next 2 days.
       
      If you have any questions, please do not hesitate to call ** at **************, if calling from outside ***************** the number is **************. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week.
       
      Please refer to report number #GRMVP4Q3.

      Sincerely,
      *************

       

    G6 Hospitality LLC (Corporate) is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.