Business ProfileforNISI USA Inc.

My washing machine after 1.5 years almost brand new broke down. I called ******* and they assigned these trash people. I had my appointment scheduled for Monday, January 15, ****. I waited patiently then after realizing there was no update about the technician coming. I called them. Oh I guess the technician decided to take leave without telling anyone. So I got rescheduled to Thursday, January 18, ****. I was told by this ghetto company that I would receive a call. Again, 10AM came and no call from the technician. I told them I wanted to stay on the line as I waited. They told me after 10 minutes the call would drop if he could not get ahold of the technician. 16 minutes pass by call drops and I receive a text stating timeframe 12PM-2PM mind you I have to go back to work and missed now almost 2 days. So I call back asking for a supervisor in which this ***** named **** tells me he cannot transfer me unless I give a reason. I don't need to give you any reason. They transfer me to ******* which no longer has anything to do with this. Then guess what! These scumbags IGNORED, BLOCKED, and DROPPED my calls! I called 13 times. I had to call the ****** office to escalate my situation and get a manager to call me back named ***** who apologized for her disgusting employees, but I think these needs to be addressed officially.