Complaints

This profile includes complaints for CExchange's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CExchange

  2727 Realty Dr STE 100 Carrollton, TX 75006-5453

• 

  CExchange

  2727 Realty Rd STE 100 Carrollton, TX 75006-5453

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payment of Trade-In Value of $637.89 tied to appraisal #*********.Submitted device on time for trade-in assessment and payout; company has not acknowledged receipt, responded to phone calls, voicemails or emails I submitted inquiring about status of order, and payment of device trade-in. *********** confirms delivery to requested address and proof of delivery received from company. This value was tied to a promotion associated with the ********* website, that recommends Teladvance as the trade-in partner of ********** I purchased a new device valued at $1400 as a result of the advertised trade-in offer and quote I received.

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had done business with CExchange via the ********* Technology Buyback program. I had a few phones that I was no longer using that I opted to send out to CExchange. I quickly realized that something was wrong when half of the phones I had submitted were being reported back to me as "incorrect" models. Thankfully, I had recordede the **** and Serial Numbers of each device I sent, of which I had confirmed were correct on model and such. I had reached out to the company for the **** and Serial Numbers, of which it took them several days to get back to me. When they finally got me some of the information, I confirmed that they were in fact wrong, and the serial numbers matched up to exactly the models I had sent in. I brought this up to them again, of which they fixed their error. I decided to send another batch of devices to CExchange, only for the same situation to occur. However, this time, there was no movement on the phones for almost 2 weeks, until I demanded to speak to a manager, of which suddenly they fixed only part of the issues at hand. I have since stopped doing business with them as they prey on people to fall for their tricks about receiving incorrect devices.

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated a trade-in for an Xbox through this company. They work with ********** They quoted me $63 for my Xbox One S. I said fine, I printed out my label and mailed it off. I received an email confirmation for the order, on 10/26/23, and then a week later they sent me an email that it was received on 11/3/2023.I hadn't heard anything from them since the third and had not seen the $63 hit my account so I call them today and the service rep is now stating that the device wasn't working which is complete nonsense as I used it right before I sent it to them. They said they paid out $7 to me on 11/27/23. I looked in my account and I saw the $7 paid on 11/28/23. I didn't notice it because I thought it was just an a refund from my bank for atm fees or something. I advised them that I did not agree to that price and I will return their $7 and I want my device back. I sent them two controllers along with that device and I know it was working because I played it prior to packing it up. I was then advised that it is no longer in the warehouse and there is nothing that they can do. She said that the company sent me 2 emails to refuse the offer but I never received an email from them beyond the delivery email on 11/3/23. So you sold my device but it's not working?! This is theft! How is this company allowed to continue operating. I wish to God I would have checked with the BBB prior to sending this device to them. Seems that this is a pattern of deception/theft and abuse on the public. I want the money that I was promised!I never received any additional communication from this company after 11/3/23. That excuse is absolute nonsense. I would not have received the first two emails and not the others. ************ is the number they have advertised for service.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my old computer for payment on 10/26/2023 for payment of a sale. The company received the computer on November 01, 2023, according to ***** tracking number9612019519740115351187. I have not received payment by check or PayPal to email ********************** I would like to receive my $72.00 payment ASAP.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my laptop to you on June 9 and receipt of the item was confirmed and updated to pending payment by your end on Friday, June 16, 2023. Regrettably, despite the lapse of 53 days since the sale, I have yet to receive payment for the laptop. I understand that there might be reasons for delays, but I find it unprofessional to be told to expect payment "within 4 weeks." That was quoted to me on our June ***************** and I still haven't received my payment as of today August 8. I fulfilled my end of this transaction by providing you with the laptop in good condition, and I expect to receive the agreed-upon payment shortly thereafter as listed in my order confirmation. Ever since I requested my check for the outstanding amount of $122.50, I haven't received any more emails from **********. If needed, my appaisal ID for the item is: *********

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent in 3 used **** Venue 11 Pro tablets on 6/18/2023. 2 were not working and were stated as such and were valued at $3.47. The 3rd one was working -- I was using it daily with no issues -- and was valued at $23.10. When I got the evaluation they stated that the working tablet was not working and not as described even though it was exactly as described and the issues they described were incorrect for the model that was sent in. They offered $0 compensation even though the other non-working tablets were valued at $3.47 which does not make sense. The evaluation said to contact them within 7 days or the offer would be accepted. I wrote back the same day stating that the evaluation was incorrect and asking them to re-evaluate the tablet and explaining the issues but I never heard back and the offer was automatically accepted even though I'd written within the 7-day timeframe and specified that I had not accepted the offer. I wrote back 3 times stating that I'd never received an answer and it wasn't until 2 weeks later that I received an answer but it did not address any of my concerns and only summarized the original offer. I immediately wrote back asking the team to review my initial email but it has been almost 2 weeks with no reply. I've called several times but the phone is never answered nor have my voice messages been returned. I've submitted a picture proving that the tablet works and holds a charge but that was not answered either.I'd like the $23.10 that was promised. My tablet was essentially stolen. I do not believe that $0 is a proper offer for a working tablet especially when I was given $3.47 for the other NON-WORKING tablets I sent in.I will attach the emails I have sent as proof of having contacted them before the automatic 7 day period and as proof of not having received a proper response addressing my concerns.

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in a ******* trade in on 7th of April and it was delivered on the 11th the total value for the trade in was ********************************************* is ************* the tracking number is *************** and I have not gotten either and its the 19th as of this complaint. No one has picked ** or answered my emails in four days, ******* tells me to contact them because they're the company doing it but they won't pick up.

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am emailing to report an issue with my trade in. My trade in numbers were ************* and *************. My orders were sent in last year so I could get value for my traded in orders. The first trade in was marked at in $950.00, and that one was the trade in *************. The second trade in was marked in as 2,464,00, and that one was *************. I traded in devices under my name for two separate phone and MacBook trade ins. I was supposed to receive the value of the gift cards to my email, but they have continuously said that they are getting back to it and that an investigation with *** has been launched. I still have not received the value of my tradeins, valued at over $2000..I am attaching right now, a screenshot of the tracking number that says that it has been received at the warehouse as well as delivered. I want a resolution to my issue because everytime I try to follow up, I only am given lies and answering machines by the people in charge. I want the full value of the merchandise sent to me as a check sent to me in the mail so I can wash my hands if this difficult issue.

  Customer Answer

  Date: 02/02/2023

  ***Document Attached***
  Hello,
  
  I would prefer a refund made for my items regarding my issue. It has been exactly 13 days and no attempt has been made regarding my issue with my trade ins. Thank you and have a very nice day.
  
  It shows here that there hasn't been a response from *** or ********* since the complaint has been filed. I would prefer a resolution to my issue already, so that the issue is settled at last. Below are time stamped emails with the lack on responsive on the CEExchange's issue. Please advise me
  See Attachment/File: FC54092A-978C-4293-B414-6FCB7CF168D3

  Customer Answer

  Date: 02/10/2023

  Hello, I'm following up regarding issues with orders ************* and *************. It has been so long and I just want the issue resolved already so I can put it behind me.
  
  My orders were supposed to be given a trade in value for the items that were in both, but I still have not received any sort of updates regarding my issue. Can you please advise me on what can be done regarding my issue?
  
  
  

  Customer Answer

  Date: 02/12/2023

  Edit: I still have not received any response regarding my issue. The person involved is now still not responding to any questions involved in the trade in.
  
  
  Please advise me regarding this issue.